Good communication. Windscreen replaced and they checked that all the safety features on my car worked with the new windscreen.
L'entreprise a répondu
Établissement
Changer d'établissement94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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Lisez les avis des autres
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... Voir plus
L'entreprise a répondu
Fast service, great communication, friendly staff. Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location -... Voir plus
L'entreprise a répondu
Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Milton Keynes
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, Royaume-Uni
- 01908-465-143
4,3
Excellent
638 avis
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Good result second time!
Initial booking was fine but the windscreen wouldn't calibrate so I had to make another 52 mile round trip to have another windscreen fitted.
Apparently this has happened before with my particular make of car so I'm not sure why the 'correct' windscreen wasn't ordered in the first place. It seems they have little say as to which windscreen is ordered.
Having said this the gentleman I dealt with on both occasions was polite, very apologetic & my second windscreen was fitted quickly as a priority.
19 mars 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you taking the time to share your experience. We're sorry the initial windscreen wouldn't calibrate, causing an inconvenience. We'll review why the correct windscreen wasn't ordered initially to prevent this from happening again. We're glad the second fitting was quick and the person you dealt with was helpful.
Great Service
Considering they allotted 4hrs for the replacement, it was done within 2. Very friendly staff, and facilities on site.
21 mars 2026
Réponse de National Windscreens - Milton Keynes
We're happy to hear that the replacement was completed quickly and that you found our staff and facilities to be satisfactory. Thank you for your positive feedback!
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Windscreen replacement
Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Most helpful. An easy process to navigate once I’d spoken to the correct person at the insurance company.
Thank you.
6 mars 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing your experience. We're happy to hear that the windscreen replacement was impressively quick, helpful, and efficient. It's great to know that our staff kept you well informed throughout the process and that you found it easy to navigate.
Friendly and efficient team onsite
10 mars 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing that our team onsite was friendly and efficient! We are so happy you were pleased with our team.
Very friendly staff
Very friendly staff, but did not reattach a piece of trim when car returned.
10 mars 2026
Réponse de National Windscreens - Milton Keynes
We appreciate your feedback. We regret that the trim was not reattached and will review our processes.
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing that the technician had a professional attitude! We are so happy you were pleased with us.
Ease of booking great communication and…
Ease of booking great communication and information
3 mars 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing that booking was easy and that our communication and information were helpful! We are so happy you were pleased.
Réponse de National Windscreens - Milton Keynes
We appreciate your positive feedback! We are so happy that the booking was easy, the service was quick, and you received a great end result.
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing that our fitters were prompt, polite, and efficient! We are so happy you were pleased with us.
Booking was easy
Booking was easy, appointment was accepted on time, we were kept informed and the job was completed perfectly, and on time
24 février 2026
Réponse de National Windscreens - Milton Keynes
We appreciate your positive feedback. We're happy to hear that booking was easy, the appointment was on time, you were kept informed, and the job was completed perfectly and on schedule.
National windscreens replaced my…
National wundscreens replaced my windscreen on Saturday morning. Suddenly the washer jets front and rear didnt work. Nothing wrong with them before. It has taken almost a week for them to come out, to tell me a hose had not been reconnected. However, rear still not working and i have just been told by the technician it is not to do with their work. I am now having to make a complaint to try to get this sorted.....
21 février 2026
Réponse de National Windscreens - Milton Keynes
We appreciate you bringing this to our attention. We're sorry to hear about the washer jets not working after the windscreen replacement and the subsequent issues. We'll investigate this further to understand what occurred and how we can prevent this in the future.
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing that our service was good, polite, and swift! We are so happy you were pleased with us.
Réponse de National Windscreens - Milton Keynes
We appreciate your positive feedback! We're so happy to hear that our service was friendly, professional, and prompt.
I wanted my windscreen to be fixed and…
I wanted my windscreen to be fixed and was done
11 février 2026
Réponse de National Windscreens - Milton Keynes
We're happy to hear that your windscreen was fixed to your satisfaction. Thank you for your positive feedback; we appreciate it!
New Windowscreen
Although a new windscreen couldn't be fitted at my home address due to the weather, it was taken to the nearest centre to be fitted. This was done quickly les than the hour stated.
Polite and friendly service. Easy to book online and quick response.
11 février 2026
Réponse de National Windscreens - Milton Keynes
We appreciate your feedback. We're happy to hear the booking process was easy, the service was polite and friendly, and the windscreen replacement was completed quickly at our center despite the weather preventing a home fitting. Thank you!
Fantastic from start to finish!
11 février 2026
Réponse de National Windscreens - Milton Keynes
We are so glad you had such a fantastic experience with us! Thank you for your positive feedback; it means a lot to us.
Easy Fix
Good response and kept informed of booking date and arrival of technician who was very helpful and explained fully what he was to do.
11 février 2026
Réponse de National Windscreens - Milton Keynes
We appreciate your positive feedback. We're happy to hear that you were informed of the booking and the technician was helpful and thorough in their explanation.
4 out of 5 service
Glass that replaced my damaged one was in perfect. New one ordered.
10 février 2026
Réponse de National Windscreens - Milton Keynes
We appreciate your feedback. We are happy the replacement glass was perfect and a new one was ordered. Thank you!
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