Good communication. Windscreen replaced and they checked that all the safety features on my car worked with the new windscreen.
L'entreprise a répondu
Établissement
Changer d'établissement94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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Lisez les avis des autres
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... Voir plus
L'entreprise a répondu
Fast service, great communication, friendly staff. Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location -... Voir plus
L'entreprise a répondu
Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Milton Keynes
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, Royaume-Uni
- 01908-465-143
4,3
Excellent
638 avis
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Great customer service
Great customer service, staff are obviously happy in their work.
12 décembre 2025
Réponse de National Windscreens - Milton Keynes
We appreciate your positive feedback! We're so happy to hear you received great customer service and that our staff seem happy.
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing! We are so happy to hear that you found our service prompt, simple, and friendly. Thank you!
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Items taken from my vehicle during the…
Items taken from my vehicle during the work vans cannot be replaced.
2 décembre 2025
Réponse de National Windscreens - Milton Keynes
We regret to hear about the items taken from your vehicle. We will investigate this incident thoroughly. Thank you.
Réponse de National Windscreens - Milton Keynes
We're happy to hear that your visit was quick and polite, and that we called you promptly. Thank you for your positive feedback!
Screen replacement
Easy to arrange and booked in quickly. Car return in tip top condition.
5 décembre 2025
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience for my first ever…
Great experience for my first ever windscreen replacement. Booked availability within the week, turned within the up to my work first thing in the morning, had it done within an hour.
27 novembre 2025
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Ford Puma windscreen replaced…
Had a Ford Puma windscreen replaced couple weeks back, and very happy with the overall experience. Sensors were calibrated perfectly also, so had no problems after replacement. It was also the best one out of 3 quotes received.
25 novembre 2025
Avis spontané
Réponse de National Windscreens - Milton Keynes
We're happy to hear that you had a positive experience with your Ford Puma windscreen replacement. We appreciate you mentioning the perfect sensor calibration and our competitive pricing. Thank you for your feedback!
Great service
27 novembre 2025
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Damaged interior of car and left parts…
Damaged interior of car and left parts of the trim not fitted back.
25 novembre 2025
Réponse de National Windscreens - Milton Keynes
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great experience ⭐️⭐️⭐️⭐️⭐️
Great communication from booking to driving away after - they were a great bunch of guys at the depot!
25 novembre 2025
Réponse de National Windscreens - Milton Keynes
We're happy to hear that you had a great experience with our team! Thank you for your positive feedback regarding our communication.
Réponse de National Windscreens - Milton Keynes
We're glad you found our staff friendly and our service quick. Thank you for your positive feedback!
Réponse de National Windscreens - Milton Keynes
We appreciate you taking the time to share your positive experience with our professional service.
A company I can recommend
A very friendly team and efficient, replaced the screen whilst I waited.
18 novembre 2025
Réponse de National Windscreens - Milton Keynes
We're happy to hear that you found our team friendly and efficient. Thank you for your positive feedback regarding your screen replacement experience.
Réponse de National Windscreens - Milton Keynes
We appreciate you sharing! We are so happy to hear you received helpful, friendly, and efficient service.
Reckless employee - 29/10/2025
I waited in the customer area while my car was having its windscreen replaced. After a couple of hours, I suddenly heard screeching tyres- to my shock, my own car came flying onto the forecourt! The driver did a three-point turn and then reversed into a parking bay as if nothing had happened. It was obvious the technician had no idea he was being watched.
I was absolutely stunned. I did not expect staff to drive customers’ cars so recklessly - it looked like someone had stolen it. This experience has completely shaken my confidence in the company. I left feeling very disappointed and wondering whether the windscreen had even been replaced properly.
30 octobre 2025
Réponse de National Windscreens - Milton Keynes
We appreciate you bringing this to our attention. We're concerned to hear about your experience and how your car was handled. This falls short of our standards, and we'll investigate to ensure better care in the future. We appreciate your feedback.
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
My windscreen had to be replaced…
My windscreen had to be replaced urgently and National Windscreens kept the whole process very simple and straightforward. Replacement screen fitted promptly and professionally.
15 octobre 2025
Réponse de National Windscreens - Milton Keynes
We're happy to hear that the windscreen replacement process was simple and straightforward for you. We appreciate your feedback and are glad the new screen was fitted promptly and professionally to meet your urgent needs.
No fuss experience
No fuss experience - completed satisfactorily, and can't tell any difference
8 octobre 2025
Réponse de National Windscreens - Milton Keynes
We're happy to hear that your experience was satisfactory and without complications. Thank you for your positive feedback; we appreciate your time.
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