All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Voir plus
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Établissement
Changer d'établissementUnit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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Lisez les avis des autres
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Voir plus
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Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Voir plus
L'entreprise a répondu
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Scunthorpe
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Royaume-Uni
- 01724-440-016
4,6
Excellent
387 avis
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Réponse de National Windscreens - Scunthorpe
We are so pleased to hear that arranging your service was easy and that you received great service onsite. Thank you for your wonderful feedback!
Quite disappointed with the point of…
Quite disappointed with the point of drop off and collection , glass everywhere which we were lucky to not get a puncture and no allocated parking .
10 juillet 2026
Réponse de National Windscreens - Scunthorpe
We're sorry to hear about your disappointment with the drop-off and collection point, especially the presence of glass and the lack of allocated parking. We appreciate your feedback and will look into these concerns.
The person who turned up was great…
The person who turned up was great (sorry forgot name). Told me it might break my widow screen as there was chips close together. He managed to fix them with no issues. Was a great job done recommend to anyone.
26 juin 2026
Réponse de National Windscreens - Scunthorpe
We're so pleased to hear our technician was able to successfully repair the chips, especially with them being so close together. We're glad it was a great job and we appreciate your recommendation!
Great service
22 juin 2026
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Staff very helpful and friendly
Staff very helpful and friendly, Evette and Dave well done.
17 juin 2026
Réponse de National Windscreens - Scunthorpe
We are so pleased you had a helpful and friendly experience with our staff. Thank you!
Polite and professional
Polite and professional
Told me exactly how long the fitting would take. When I could drive my vehicle after windscreen fitting. Clean and tidy working.
16 juin 2026
Réponse de National Windscreens - Scunthorpe
We're so pleased you found our service polite and professional, and that we clearly communicated the fitting process and drive-away time. Thank you!
My guy was excellent
My guy was excellent, he just got on with the job , was very clean and tidy work.Arrived on time and no messing about , very pleased .
4 juin 2026
Réponse de National Windscreens - Scunthorpe
We're so pleased to hear our team member was excellent, efficient, and tidy. Thank you for your wonderful feedback!
Réponse de National Windscreens - Scunthorpe
We are so pleased to hear we exceeded your expectations. Thank you for your kind words.
Fitted window 4 days early
Fitted window 4 days early , the lad was superb and lady on reception fantastic did everything possible, during busy times
29 mai 2026
Réponse de National Windscreens - Scunthorpe
We are so glad to hear we could fit your window early and that our team provided such fantastic service during a busy time!
Fast response to my request
Fast response to my request, rapid appointment at a local depot and good service in and out for a windscreen change in 2 hours. Personal service in the depot was excellent. Very satisfied with the work.
27 avril 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy to hear about our fast response, rapid appointment, and good service. We're glad you were satisfied with our work.
Where to start
Where to start
Suppose to be fitting at my home on Tuesday.
Thursday before tried to change to another day or bring to unit because no staff.
Agreed someone would come out Monday!
Text Sunday to remind me to bring to unit Tuesday!
Went on Mondays pervert call week before, no slot available.
So after numerous calls complaints had to take care of in on Tuesday without a mot!
Lads fitting were ok!
Lead up and during is utter crap, take a luck are waiting room in Scunthorpe and get back to me!
Don’t think that will happen so 1star service with 5 star promises!
Not even correct tel number on back of a 2024 company van ffs
14 mai 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing your experience. We are truly sorry for the confusion and inconvenience caused by the scheduling changes and communication issues. We are reviewing our internal processes to prevent similar situations.
Very easy to arrange
Very easy to arrange, didn't keep me waiting for too long at the branch
Polite and helpful staff at Scunthorpe.
Call centre colleague at Bristol who arranged appointment was a pleasure to talk to and is a credit to your company.
Thanhs
13 mai 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your feedback! We're glad to hear that arranging your service was easy and that our team at the branch was polite and helpful. We're also pleased that our call centre colleague provided excellent service.
Réponse de National Windscreens - Scunthorpe
We are so happy you were pleased with our service.
Very helpful staff throughout
Very helpful staff on telephone after windscreen damage, although initially believing screen had a hairline crack and paying excess for new screen, clarified with Scunthorpe repair shop damage only a chip, repaired and excess payment refunded promptly.
Would recommend this company
Thank you
7 mai 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're happy to hear that our team was helpful and that the damage was clarified and repaired promptly. It's great to know you would recommend our company. Thank you for your positive feedback!
I was originally told upto 4 hours…
I was originally told upto 4 hours however the car was ready in less then 2 great service great staff very happy with the overall service.
6 mai 2026
Réponse de National Windscreens - Scunthorpe
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our service and staff. Thank you!
I was happy with the technician that…
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash three days and also advised me not to drive for half an hour to allow the bond to set overall I would come back to national windscreens again if I had the need to good job guys
30 avril 2026
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you were pleased with the technician's promptness and professionalism. We appreciate your feedback regarding the front screen replacement, the cleanup, and the aftercare advice. Thank you for your recommendation!
Insurance Job
The bloke who came out was great, definitely knew what he was doing, and very polite, if there is an employee incentive scheme or reward scheme I should say, he should be rewarded with something.
28 avril 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your positive feedback! We are so happy to learn that the technician was knowledgeable, polite, and provided great service.
The best windscreen replacement I’ve…
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave the fitter at Scunthorpe was an absolutely top bloke if I could give them 11/10 I would. Highly recommended
22 avril 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your fantastic feedback! We're happy to hear that you had the best windscreen replacement experience, finding it ultra professional and quick, even on a rare car. It's great to know the explanation of the Heads Up Display reset was helpful.
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing that our service had great service and fantastic communications! We are so happy you were pleased with us.
Our experience at Scunthorpe windscreen…
Our experience at Scunthorpe windscreen repair was excellent easy booking slot ,friendly staff ,perfect workmanship and short walk to Costa coffee with quick turnaround time via phone call Thankyou
15 avril 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy to hear that you found the booking easy, the staff friendly, and the workmanship perfect. It's great to know you enjoyed the quick turnaround.
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