Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, Victor Court, YO41 4EN York, North Yorkshire, GB
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Lisez les avis des autres
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Voir plus
L'entreprise a répondu
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Voir plus
L'entreprise a répondu
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - York
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Royaume-Uni
- 01904-295-015
4,4
Excellent
626 avis
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I would have given 5 stars except for…
I would have given 5 stars except for the communication about dropping the key off. Apart from that, great service, very happy
23 avril 2026
Réponse de National Windscreens - York
We're glad you were happy with our service! We appreciate your feedback and will address the key drop-off communication to improve our customer experience.
The windscreen was incorrectly fitted
The windscreen was incorrectly fitted, leaving a 10 mm gap in the rubber seal. It now needs completely replacing.
17 avril 2026
Réponse de National Windscreens - York
We regret to learn about the incorrectly fitted windscreen and the resulting gap. We appreciate your feedback and will review our fitting process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - York
We appreciate you sharing that you received great communication and fast service! We are so happy you were pleased with us.
Very easy to connect by phone Very…
Very easy to connect by phone Very professional staff to sort out your windows problems informed of my claim process the window fitter came to my house after he had finished is work thanks for your service all good no problems
15 avril 2026
Réponse de National Windscreens - York
We appreciate you sharing your experience. We're happy to hear that connecting by phone was easy and our staff were professional in addressing your window issues. It's great to know you were informed of your claim process and are pleased with the service.
Great end to end service and really…
Great end to end service and really pleased with the fitting and finish of the car at Elvington depot
14 avril 2026
Réponse de National Windscreens - York
We're happy to hear that you were pleased with the service from start to finish, as well as the fitting and finish at the Elvington depot. Thanks for your feedback.
Réponse de National Windscreens - York
We appreciate you sharing that our service was great, fast, and efficient! We are so happy you had a great experience with us.
Professional and courteous with all…
Professional and courteous with all matters including clear instructions on availability when the job was done.
3 avril 2026
Réponse de National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you found our team professional and courteous, and that they provided clear instructions.
Réponse de National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient neat tidy
27 mars 2026
Réponse de National Windscreens - York
We appreciate you sharing that we were fast, efficient, neat, and tidy! We are so happy you were pleased with our service.
New windscreen in 40 years of driving !
New windscreen in 40 years of driving !
Didn’t know what to expect.
Good communication.
All good.
26 février 2026
Réponse de National Windscreens - York
We're happy to hear that you had a good experience. It's great to know our communication was helpful and everything went well for your new windscreen after so long.
Turned up when the said they would and…
Turned up when the said they would and did a professional job
26 mars 2026
Réponse de National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that we were punctual and completed a professional job to your satisfaction.
The technician was brilliant
The technician was brilliant, and the lady on reception. The booking service team werent good, my reg was put down wrong and the widscreen as a replacement instead of a repair. Had to ring up 3 times before everything was done correctly.
11 mars 2026
Réponse de National Windscreens - York
We appreciate your feedback and are happy the technician and receptionist were brilliant. We're sorry to hear about the issues with the booking service team and have noted your comments.
Arrived on time and soon got the job…
Arrived on time and soon got the job done and left everything tidy.
10 mars 2026
Réponse de National Windscreens - York
We appreciate your positive feedback! We are so happy to learn that the person arrived punctually, completed the job quickly, and left the area clean.
Réponse de National Windscreens - York
We're happy to hear that your drop off and pick up went smoothly. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - York
We appreciate you sharing that we arrived on time and completed a perfect repair! We are so happy you were pleased with our work.
Good communication
Good communication, clear instructions dnd didn’t have to wait got long on the day for the repair
4 mars 2026
Réponse de National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you experienced good communication, clear instructions, and a prompt repair service.
Very good service received well…
Very good service received well pleased with the job done well done lads
28 février 2026
Réponse de National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you received very good service and are well pleased with the job done.
Réponse de National Windscreens - York
We appreciate you sharing that our staff was friendly and that our drop off was easy! We are so happy you were pleased with us.
QUICK amd professional
Weather meant I had to take it to the garage but they were quick and great job
19 février 2026
Réponse de National Windscreens - York
We're happy to hear that we provided quick service and a great job despite the weather challenges. Thank you for your positive feedback!
Replaced with a non Volvo windscreen of…
Replaced with a non Volvo windscreen of inferior quality. I can now see the electric wires in the heated windscreen on a sunny day as they aren't aligned in uniform.
Didn't fit the wipers we paid for but did refund promptly when raised
20 février 2026
Réponse de National Windscreens - York
We appreciate your feedback and regret that the windscreen replacement and wiper fit did not meet expectations. We're sorry the wire alignment is visible. We'll review this to improve our service.
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