Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, Victor Court, YO41 4EN York, North Yorkshire, GB
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Lisez les avis des autres
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Voir plus
L'entreprise a répondu
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Voir plus
L'entreprise a répondu
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - York
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Royaume-Uni
- 01904-295-015
4,4
Excellent
626 avis
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Delays and misinformation
Cancelled appointments & delays with different, incorrect website information, not clear and not transparent or fixed even when flagged.
Could do better.
6 février 2026
Réponse de National Windscreens - York
We appreciate you bringing these issues to our attention. We're sorry for the appointment cancellations, delays, and website inaccuracies. We'll review this to improve clarity.
First appointment changed by me
First appointment changed by me. Second by your technician because of rain. Third by technician for same reason but invited by him to York depot on same day where the glass was changed. Flexibility and a welcome at York depot. Thank you National Windscreens
12 février 2026
Réponse de National Windscreens - York
We appreciate your flexibility and are glad the York depot visit was welcoming after the rescheduling due to weather. Thank you for your feedback.
Fast service
Fast service. Very efficient. Just a small stone chip but sorted straight away and back on the road again about 15 minutes later.
7 février 2026
Réponse de National Windscreens - York
We're happy to hear that our service was fast and efficient! We're glad we could quickly repair the stone chip and get you back on the road so swiftly. Thanks for your feedback.
Great work by the screen fitters
Great work by the screen fitters. Cannot fault the screen fitting training guy from Middlesbrough. Great job and interpersonal skills.
However communication, information and interaction virtually non existent from the front desk staff. Would have been 5 stars if I felt valued by the first point of contact staff.
22 janvier 2026
Réponse de National Windscreens - York
We appreciate your feedback and are pleased the screen fitters met your expectations. We regret that the front desk communication did not, and we'll address this to improve our customer interactions.
Réponse de National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A stone chip in the windscreen was…
A stone chip in the windscreen was dealt with quickly and efficiently.
23 janvier 2026
Réponse de National Windscreens - York
We're happy to hear that the windscreen stone chip was resolved quickly and efficiently. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that you received fast, efficient, and friendly service. Thank you!
My vehicle windscreen was replaced…
My vehicle windscreen was replaced faster than expected. The replacement was carried out in a very professional way. No mess, no fuss. Excellent staff.
16 janvier 2026
Réponse de National Windscreens - York
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was faster than expected and carried out professionally, with no mess. It's great to know you found our staff excellent.
Great guys at the York branch
Great guys at the York branch! Really helpful and polite.
9 janvier 2026
Réponse de National Windscreens - York
We appreciate you sharing your experience with us. We are so happy to hear that our team was helpful and polite. Thank you!
Once the windscreen arrived at National…
Once the windscreen arrived at National Windscreen they were prompt to attend and knowledgeable in fitting the new windscreen.
14 janvier 2026
Réponse de National Windscreens - York
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team prompt and knowledgeable when fitting your new windscreen.
It was easy to arrange and the service…
It was easy to arrange and the service was really good very prompt and efficient
12 janvier 2026
Réponse de National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that our service was easy to arrange, prompt, and efficient for you.
A Good Job
The whole operation was very simple, dropped my vehicle off at the proposed agreed time and just over an hour later I was telephoned to say it’s ready. Good job done very smoothly and in view professionally.
31 décembre 2025
Avis spontané
Réponse de National Windscreens - York
We're happy to hear that the service was straightforward and efficient. It's great to know that the work was completed promptly and professionally. Thank you for your positive feedback!
Réponse de National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
When we arrived we asked how long they…
When we arrived we asked how long they would be, the guys said we are first in the queue , if we both get on it possible 1-1/2 hours. Asked if there was a cafe anywhere (as it was on a industrial estate) and was directed to a cafe in Elvington ( Rebecca’s) had a lovely breakfast and returned to find the guys were just finishing off. Brilliant service.
9 décembre 2025
Réponse de National Windscreens - York
We're glad you enjoyed your experience and found the estimated wait time accurate. We appreciate you taking the time to share that you had brilliant service and a lovely breakfast at the cafe. Thank you for your positive feedback.
Contact and arranging an appointment…
Contact and arranging an appointment was easy and efficient. At the fitting centre the staff were friendly and the screen fitting carried out well and quickly
20 décembre 2025
Réponse de National Windscreens - York
We appreciate your positive feedback. We're happy to hear that contacting us and arranging your appointment was easy and efficient, and that the staff were friendly and the screen fitting was carried out well and quickly.
just gone to move the van and after the…
just gone to move the van and after the big down pore of rain the inside of the car is soaked, there was water dripping from the interior mirror
16 décembre 2025
Réponse de National Windscreens - York
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - York
We're happy to hear that you were satisfied with our work and the quick service you received. Thank you for your positive feedback!
Poor
Windscreen wasn’t started the day it was booked in because someone who needed to be in the workshop wasn’t. So the car was kept until the next day causing a big inconvenience. Little care taken whilst completing the work. Muddy footprints on the door sills and when we wiped them clean, there were scratches on the metal plates. Dirty hand marks on the upholstery around the window. A (now dried hard) pea sized blob of black glue/sealant on the window frame which now can’t be wiped off. Would not recommend.
20 novembre 2025
Réponse de National Windscreens - York
We appreciate you bringing this to our attention. We're sorry to hear about the delay and the condition your car was returned in. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Windscreen not calibrated properly and…
Windscreen not calibrated properly and has to be redone. Poor communication. Inconvenient location
29 novembre 2025
Réponse de National Windscreens - York
We regret that the recalibration was not properly done, and we apologize for the poor communication and location inconvenience. Please email us at CustomerRelations@nationalwindscreens.co.uk to look into this
Réponse de National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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