Steven was really informative when I asked him various questions. Explained why my rating went down as house is now 11 years old (was a new build in 2015 so had new build regulations which had expire... Voir plus
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Lisez les avis des autres
Phone call was replied to almost immediately by a charming and very polite man who helped me organise the EPC appointment without any hesitation. Appointment was verified the following day by... Voir plus
L'entreprise a répondu
Quick & efficient from making a booking online to completion and receiving EPC certificate. Jacob the one reviewing the property let us know time of arrival and how long it would take and he was sp... Voir plus
L'entreprise a répondu
Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
182a High Street, , BR3 1EW , Beckenham, Royaume-Uni
- 0203 011 0654
- info@nationwideepc.com
- nationwideepc.com
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant from start to finish
All efficiently sorted from initial contact through to EPC assessment in less than a week. And at a very reasonable price. Would use again and recommend very highly .
7 octobre 2026
Réponse de Nationwide EPC
Thank you so much for your fantastic review! We're delighted to hear that everything was handled efficiently, from your initial contact through to the completion of your EPC assessment. It's great to know you were happy with both the turnaround time and the price.
We really appreciate your recommendation and would be more than happy to help again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Speedy service
Speedy service, sorted in less than a week. Great communication and great price.
6 octobre 2026
Réponse de Nationwide EPC
Thank you for your lovely review! We're delighted to hear that everything was completed within a week and that you were happy with our communication and pricing. We always aim to make the process as smooth, efficient and straightforward as possible, so it's great to know you had such a positive experience.
Thank you for choosing PropCert!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great all round experience
Easy booking process and team immediately responsive. Inspection on time and very efficient
5 octobre 2026
Réponse de Nationwide EPC
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience, from the easy booking process and responsive team to the punctual and efficient inspection. Your feedback is greatly appreciated, and we’ll be sure to share it with the team.
Kind regards,
Hayley
Customer Service Manager
Booking and contact from Nationwide and…
Booking and contact from Nationwide and call informing of expected visit excellent. Test on day was a very thorough and efficient service. Certificate result was quicker than expected.
1 octobre 2026
Réponse de Nationwide EPC
Thank you so much for your fantastic 5-star review! ⭐
We’re really pleased to hear that everything from the booking and communication through to the assessment and quick certificate turnaround went so smoothly. It’s lovely to know you were happy with the service and found the whole process thorough and efficient.
If there is anything else we can do for you, please email info@propcert.co.uk and we’ll be more than happy to help!
Hayley
Customer Service Manager
Réponse de Nationwide EPC
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were happy with the speed of the service and that you received your result within just 2 hours! We really appreciate you taking the time to leave such lovely feedback.
If there is anything else we can do for you, please email info@propcert.co.uk and we’ll be happy to help!
Thanks again for choosing us.
Hayley
Customer Service Manager
Phone call was absolutely impressive and efficient replied to almost…
Phone call was replied to almost immediately by a charming and very polite man who helped me organise the EPC appointment without any hesitation.
Appointment was verified the following day by the lady who was to carry out the appointment.
She came within two days and was on time
She explained the whole procedure as it was carried out
The actual EPC was written out and sorted that same day
I’m so very happy and impressed with everything and everyone concerned
Congratulations to you all
29 septembre 2026
Réponse de Nationwide EPC
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear how impressed you were with the service from start to finish. It’s wonderful to know that our team was quick and helpful when arranging your appointment, and that your assessor was punctual, professional and took the time to explain the process clearly.
We’re especially pleased that everything was completed so efficiently and that you received your EPC on the same day. We’ll be sure to share your lovely feedback with the team — they’ll really appreciate it!
Thank you for choosing PropCert and for recommending us. It’s feedback like this that makes us very proud of the service we provide.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Booking Process Failure,
Booked & paid for an EPC certification online. Received email confirmation. Three working days later had not been contacted for an appointment. Called Nationwide EPC and explained situation, Was informed someone would be in touch....nothing heard. Phoned again next day was told the assessor had been changed and they would be in contact to make the appointment....nothing phoned again the next day to cancel as nobody had contacted me.
Can't say the service is bad...simply because there was NO SERVICE, the booking process failed.
30 septembre 2026
Avis spontané
Réponse de Nationwide EPC
We’re so sorry to hear about your experience and sincerely apologise that you were left waiting without an appointment or the communication you should have received. We completely understand how frustrating this must have been, particularly after having to contact us several times yourself.
We’re very sorry that we didn’t deliver the service you expected and would really appreciate the opportunity to look into what went wrong with your booking.
Please could you email your order ID and property address to info@propcert.co.uk so we can locate the booking and investigate this properly?
We’re genuinely sorry again for the inconvenience and frustration caused.
Hayley
Customer Service Manager
The gentleman who did the EPC rating was professional and respectful.
The gentleman who did the EPC rating was on time and respectful. He was professional and when he'd completed the inspection he told us the result and advised we would receive confirmation of it by email.
24 septembre 2026
Réponse de Nationwide EPC
Thank you for your 5-star review! ⭐ We’re really pleased to hear that the assessor was punctual, professional and respectful throughout the inspection.
It’s also great to hear that he kept you informed about the result and explained what to expect next. Thank you for taking the time to share your feedback with us — we really appreciate it!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
The EPC online booking system was straightforward.
The EPC online booking system was straightforward but I needed to email to confirm that my requested slot had been allocated to an assessor.
The EPC assessor turned up promptly, was friendly, efficient and professional. My certificate came by email the next day.
22 septembre 2026
Réponse de Nationwide EPC
Thank you for your 5-star review! ⭐ We’re really pleased to hear that you found the online booking system straightforward and that your assessor was prompt, friendly, efficient and professional.
It’s great to hear that your certificate was with you the following day too. We appreciate your feedback regarding the appointment confirmation and will take this on board.
Thank you for taking the time to share your experience with us!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very professional…
Tom the assessor was very professional explained everything to myself and my wife. Highly recommend Tom and the company.
22 septembre 2026
Réponse de Nationwide EPC
Thank you so much for your fantastic 5-star review! ⭐
We’re really pleased to hear that Tom was professional, took the time to explain everything clearly to you and your wife, and made the process straightforward. We’ll be sure to pass your kind feedback on to Tom.
Thank you for recommending us, and we really appreciate you taking the time to share your experience.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Quick and efficient.
14 septembre 2026
Réponse de Nationwide EPC
Thank you very much for your 5-star review! ⭐
We’re delighted to hear that you found our service quick and efficient. We always aim to make the process as straightforward and hassle-free as possible, so it’s great to know we delivered on that.
We really appreciate you taking the time to share your experience and your support for PropCert. If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de Nationwide EPC
Thank you so much for your 5-star review! ⭐ We’re delighted to hear that you found the service quick, easy and professional, and we really appreciate the recommendation.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Arrived on time polite put up with my…
Arrived on time polite put up with my dogs continually barking got on with the job and left with a thank you
16 septembre 2026
Réponse de Nationwide EPC
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that our assessor arrived on time, was polite and professional, and got on with the job. We especially appreciate the mention of your dogs – it sounds like they were very committed to supervising the appointment!
It’s lovely to know you had such a positive experience, and we really appreciate you taking the time to share your feedback. Thank you for choosing PropCert, and we hope to have the pleasure of assisting you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Easy to book and a quick response and…
Easy to book and a quick response and appointment
15 septembre 2026
Réponse de Nationwide EPC
Thank you so much for taking the time to leave us a lovely 4-star review!
We’re delighted to hear that you found the booking process easy and received a quick response and appointment. We always aim to make the experience as smooth and efficient as possible, so it’s fantastic to know we delivered on that!
We really appreciate your feedback and support, and we hope to have the pleasure of assisting you again in the future. We’d love to earn that extra star next time!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager
Réponse de Nationwide EPC
Thank you for your 5-star review! ⭐ We're delighted to hear that the examiner arrived on time, completed the inspection efficiently and had everything wrapped up within 20 minutes. We really appreciate you taking the time to share your experience and are pleased everything went so smoothly.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Unimpressed
Said usual turn around in 3 days. Took that long for the engineer to make contact.
Didn't go upstairs in the house, how can you do an EPC without inspecting everywhere.
3 septembre 2026
Réponse de Nationwide EPC
Thank you for taking the time to share your feedback, and we are genuinely very sorry that your experience did not meet the standard you expected from us.
We completely understand your frustration regarding the time taken for the engineer to make contact, particularly when you had been advised of a usual turnaround time of three days. We are also sorry that you were left concerned about the inspection itself and the areas that were assessed during the visit. We appreciate why this would leave you questioning how the EPC could be completed.
We would really like the opportunity to look into exactly what happened with your appointment and review the report and field worker's notes to ensure everything was carried out correctly. Please email customerservice@propcert.co.uk with your order details and property address, and our team will investigate this further for you.
We are very sorry again that we have left you feeling disappointed. We genuinely appreciate you bringing this to our attention and would like the opportunity to put things right where we can.
Kind regards,
Hayley
Customer Service Manager
Yuasa battery
Ordered late afternoon and was astonished when it arrived next morning 😳
a lot of companies say next day and an item turns up whenever but if my experience is typical
Sportsbike shop deserves credit for doing what they promise
10 septembre 2026
Réponse de Nationwide EPC
Thank you so much for your fantastic 5-star review!
It was very professional
It was very professional. Quick and easy no fuss. Explained how and what he was doing and looking for.
10 septembre 2026
Réponse de Nationwide EPC
Thank you so much for your lovely 5-star review! ⭐ We're delighted to hear that you found the service professional, quick and straightforward. It's great to know that the examiner took the time to explain what he was doing and what he was looking for throughout the inspection.
We really appreciate you taking the time to share your experience and are pleased everything was completed without any fuss!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
First booking,Prompt services from…
First booking,Prompt services from Jordan answered the call, arranged the date/time followed by the assessor called to acknowledged the timing arrived & job's done,result came same evening accordingly,very impressive.
Many thanks 😊
10 septembre 2026
Réponse de Nationwide EPC
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
EPC assessmentlent service
Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result with me said he would log the result on the EPC register and email me the certificate. I received the certificate later that day Damion was the assessor friendly efficient and a pleasure to deal with. I have used this service several times now no complaints at all. Would highly recommend.
10 septembre 2026
Réponse de Nationwide EPC
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
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