Propcert Avis 1 410

My phone call was attended by M/S Daisy Holmes who promptly actioned my request to alter my appointment.

Hi Daisy was very helpful in rearranging my EPC appointment to accommodate my tenant needs. Really happy as it helps me out as well. Many thanks

I had a great experience arranging my EPC through Propcert. There were some initial challenges getting the supplier and assessor aligned, but Gabriella was incredibly helpful throughout the process. She was proactive in chasing things up and managed to organise the assessor promptly, which I really appreciated.

Thanks to her efforts, everything was resolved smoothly in the end. A big thank you to Gabriella for her excellent support—I wouldn’t hesitate to recommend the service.

I spoke to Daisy White
This was because the EPC and Floor Plan Certificates were not on your website
This followed E-Mail from you @ 6:51 saying the corticates had been uploaded
Daisy White was very helpful and advise she will send an E-Mail and attach the 2 certificates
Within a few minutes the E-Mail arrived
Very grateful for Daisy White for her assistance

Daisy white was really helpful regarding my gsc amazing service would highly recommend

Today Daisy at Propcert send me all the certificates I needed promptly.

Thank you Daisy.

Handled very well, quick turn around. very happy with the service and the cost.

Assessed on the 9th, it is now 20th with no certificate. An email has gone unanswered and am waiting forever on the phone.

The communication has been great. We have got the service done as per agreement and I am totally satisfied with the timescale and quality.

Very quick and easy to book the tests.
Customer support has been super efficient with getting certificates sent over. Daisy White was very knowledgeable and amazingly helpful and proactive in helping with the process.

Daisy was a great help today organising my appointment being kind and considerate fabulous.

Daisy White was most helpful and gave a prompt and comprehensive service.

I was pleasantly surprised with today’s amazing service over the phone, we are awaiting an EPC required for mortgage purposes and Daisy White was able to take our query (when we could get a EPC technician to do the survey) away and within half an hour she called back with availability next day in the morning. Very professional service and we will be looking to use them in future for there related services.

Chris

This young man Jordan was so helpful and kind and sorted my problems out efficiently and with respect.

Daisy was extremely helpful on the customer service end.

The entire process was smooth and efficient. Definitely recommend

After a slightly nervous start, Natalya was extremely helpful in sorting out a very prompt appointment for me for an EPC assessment. Garath, the accredited assessor, rang, as promised, arrived exactly on time the next day, was very personable and helpful, and the certificate was available to view that same afternoon. Fantastic.

A prompt, courteous and efficient processing of our EPC

My enquiry was picked up by Daisy White who resolved it quickly and rang me back as soon as it had been. Great service.

I have booked my EPC report through propcert.
When I have made an enquiry Daisy Holmes has been very quick to respond which is quite something in todays world. So thank you Daisy.

Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned out to be a miscommunication. I have had to pay a £90 call-out fee but will not try to rebook the appointment or use them again. Logging in to their website by own admission was not working at then time so I was not able to check appointment that way. Repeated emails to customer services, the last few of which they ignored. Unhelpful throughout.