Native Avis 189

Great product, absolutely TERRIBLE shipping service. It’s like whoever they hired to bring their packages to the post office/UPS literally goes once a month. I ordered my things on April 11th and still haven’t received them. Heck, my order said it was “shipped” on April 15th, but with the tracking info they gave me, it still says it’s in PRE-SHIPMENT 13 days later! Yes, it’s in the middle of a pandemic, but it doesn’t take 2 weeks to bring a package to the post office. How is that even possible! They might as well STOP selling their product on their website and only use amazon. I ordered from amazon and got my deodorant 4 days after ordering it. Absolutely horrible.

UK customers: customs charge occurs when ordering from them! If it's over Ł15, it will be customs charged.
I had not known that and was about about to send back the package without paying for customs and receiveing the deodorants and asked Native for a refund. Julia was really helpful and kind, answered my e-mail in 1 working day and offered to pay for the customs charge as a one time courtesy. I accepted this generous offer and got the deodorants. Lovely scents, my hubby and I both love them.

I am a UK customer who ordered this product after hearing many rave reviews through the wellbeing podcast 'That's So Retrograde'.
I was a little sceptical at first that they were still offering free international shipping, particularly as their website makes no mention of additional VAT and import charges. So I ordered anyway, and to my frustration my parcel is being held pending payment of above mentioned charges that amount to almost the same as what I paid for the goods!
I have no idea whether or not the products work or not. and I'm not going to find out, because I refuse to continue paying the additional charges for future orders, so there really seems no point in even going ahead with the extra payment to release the goods!!
Native need to provide more information on shipping, customs and imports for international customers if they are going to boast about free international delivery! You should make customers aware so that they can make an informed decision before placing an order!

Do not buy any products from this company. Check their rating on the better business Bureau. It’s an F. You can’t get in touch with them unless you are buying something. I have been trying to cancel my subscription with them for 6 months. They never respond! No phone .#. My credit card company is now going after them.

Good overall product. I use Rose + Lavender deodorant and it lasts about 12 hours, smells heavenly and has no harsh chemicals. Sun uses Coconut + Vanilla scent and it works well for him. We both love it until we sweat or the 12 hours is up, in that case we smell worse than if we had used nothing. This is our wintertime deodorant for sure, though!

I love their product but their lead times and customer service is average at best. Somehow the tracking pages that the customer sees and what they see are totally different and the customer is always wrong.

Had a good experience with them, ordered a kit of different soap and deodorant. When it arrived I didn't really like the smell which was a shame because the whole set was the same scent!
They let me have another one free of charge with a better scent.
Good quality products and good service.

I received "autorenew" and complained as I did NOT subscribe to it. Re[ported it to my credit card and bank for dispute...VERY DIFFICULT to contact company despite the "contact" link! It has been resolved I hope..Reporting that I received emails and confirmation i am "unsubscribed". Thank you Julia Colbert.

Customer service sucks. They got me with “Order now and receive a free travel sized deodorant with your order.” You guessed it: a) they didn’t send the travel size and b) are now not responding to my emails via customer service.

I ordered on January 15 and when at the end of ordering they offered a 3$ travel sized deodorant, I started to question if I would get my “free travel size” as advertised. So I sent an email right away to inquire. No response except an automated response.

I got my package on Feb 3, no free sample. So I wrote another email, automated response. Then I finally got a reply back, which asked “what “travel size code” I was trying to use?” I don’t know Janet, it was 2 weeks ago. As if I was lying or something.

If customer service had felt with my inquiry within a timely fashion and rectified the problem, I would not be upset. But I feel like they lured me in with a promise and then ignored me instead of just holding up their end of the bargain.

Now I don’t trust them.

I love the product, but their customer service sucks. I ordered on January 15th and still don't have my product 15 days later. There is no way to contact them except by email, which I have tried twice and they never responded to me except as an auto-reply.

I started using Native deodorant 4 months ago. To begin with I was very impressed; although expensive it smelled good and worked well as a deodorant. A month ago I started with a rash. It’s only now after researching and reading about the effect sodium bicarbonate can have that I realise that it is this product which has stripped the natural oils from my skin and caused all the discomfort I’m going through. Both deodorants are in the bin and I’m still nursing my tender raw and extremely itchy arm pits.

I ordered 4 things: a deodorant and mini version, body wash and soap bar set. I don't have any problems with soap bar or body wash, but I do have problems with deodorants. I made a healthy switch to organic and natural deodorants and was excited to try Native, because they smell good and overall look like a good product. But it did not work for me. It makes me stink horribly after just few hours of application and I work in a customer service, around people and it's embarrassing. Gladly I found a better brand that 100% works for me. I did made a huge mistake though. I bought deodorants for my mom and sister at Target and it does not work for them also. The reason why that company gets low rating is because they are fooling you on their website with those thousands of 5 star reviews, it's nearly impossible to find any bad review. After realizing the product does not work for me, I was looking online to find any honest reviews and I found many low rating ones. There are customers who said they tried to write negative reviews on Native website and were blocked or censored. It makes sense now where all those 5 stars reviews came from and I will be not surprised if most of them are fake. This is off-putting. As much as I liked the soap and the body wash, I don't think I will reorder. I don't respect the fact that Native is not honest about customer feedback.

Cancel my order without reason or explanation. "Your order has been cancel", that is all for the email they sent to me.

First I want to mention that there’s no way to get a hold of anybody at native deodorant company. I tried to look up a number but there was none to be found. So I went by email as they suggest. I sent two emails at different times and get their automatic response telling me they would get back to me between one and two business days. I’ve been waiting two weeks for them to respond I have no choice but to contact my credit card company so that I can get a refund that way. It’s the worst company I have ever had to deal with that is based in the US. At least I think it’s based in the US?

As of right now my order was charged and apparently NEVER SENT. My emails have gone unanswered. I am very disappointed and will not be doing any more business with them. I guess I’m out the money. I will call the bank to attempt to receive a refund for fraud

I have ordered several times from Native. The first time was to try the products that Native claimed to have exceptional reviews. I ordered some deodorant and bar soap. I liked both products and found them to be of high quality. As anyone who has purchased Native products will attest, they are also very expensive. However, I do not mind paying for quality products.

On December 2, 2019 I placed a new larger order. I received the typical "cutesy" email acknowledging my order. My credit card was also charged on the date of the order. I subsequently received two emails claiming a problem in the warehouse causing a delay in shipping. After the second email I responded with my own "cutesy" email (as in sarcastic) expressing my displeasure at having my credit card actually charged before the products had shipped. Most people who have done business on the Internet know that reputable companies virtually never actually charge your credit card until the products ordered ship. Not the case with Native. Native may have warehouse problems (or ethical, integrity and honesty problems) but they have no problems with their accounting department and its efficiency in charging customers at the time of order. That process works exceptionally well although inappropriate and unethical.

I subsequently received an email from Native on December 8, 2019 stating my product has shipped. Today, December 12, 2019 I clicked on the "Track your order" button in the email only to find that UPS has a tracking number but has yet to receive the shipment from Native. California traffic may be congested but I don't think it takes more than 4 days for UPS to pick up an order.

So, while the product may be good, it is very expensive and very hard to get even though the customer has paid. I would advise anyone planning to purchase from Native to be prepared to be charged at the time of order and then wait an indeterminate period of time to see if the product actually gets shipped. Oh, and be prepared for some "cutesy" juvenile emails which quickly lose their humor when the actual business practices of the company are revealed.

They're legit.

I've had my share of concerns doing business with them and purchasing online. Their coupon code looked a bit concerning and got me puzzled, the confirmation email looked oddly enthusiastic, but to be honest - everything went A-OK. Looking through reviews here i started worrying and done some research - even their online store is around for long enough to be debunked if they were fake. But went ahead and did my purchase.

Today I received a nicely and properly (sorry, Amazon) packaged set that i purchased - with an oddly enthusiastic thank-you note, and a pamphlet - and it all arrived sooner than I assumed it would.

I'll certainly be doing more shopping there - their cosmetics are really working well with my skin (unlike 99% of typical soaps and shower gels), the store is elegant and pleasant to use. if i were to change anything - i would probably change these enthusiastic confirmations with something welcoming, warm and toned - but that's about it.

I recently came across the native company on Instagram and I couldn't be more offended by the “native” brand name. This company is taking away the heritage of us Canadian indigenous aboriginal peoples, by you branding a product that has nothing to do with our indigenous culture you are invading our heritage and making profits from a name of an actual race of people. You cannot legally have a product named after African American people’s, why is it okay for you to discriminate the aboriginal indigenous communities by branding your product a racist term the aboriginal ingenious people’s have been called for years. It would be different if your products had a relevance to the indigenous culture, but your just making profits off the heritage and giving nothing to the actual aboriginal peoples who have suffered through residential schools and tons of aggressive assimilation the Canadian government has caused throughout the years. What the native company has done is absolutely terrible this brand name should be for an aboriginal made product something made on a reservation that represents the people as a culture. We do not appreciate the racism and if you would like make this better throughout the indigenous communities throughout the world you should share your profits, help the communities in a bigger way. Rather than dragging our culture and heritage down with a racist brand.

Nice product, packaged well, delivered reasonably quick, had a few problems with delivery but the company were quick to resolve and had great customer service.

Stains your clothes - be careful. After using it, I had to throw away 3 shirts as they got stained badly. No Refund was offered.