I gave a 3 because, although their products are very very good, I cannot understand why it takes so long to process orders. In my business that I had every order received by 3.00pm was out that same... Voir plus
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Absolutely amazing value for money . The monoi de Tahiti is just absolutely delightful and PURE . Look at all the ingredients in something you'll get off the high street and tell me that stuffs as g... Voir plus
Generally quick delivery, well packaged. It's early days as I haven't used all the products but the first signs are promising.
The ordering and delivery was quick and efficient, the oil is nice. However, I do think£38 for the product is extortionate (all up including postage). It’s good to have piece of mind that it’s not... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Naturally Balmy is an established UK cosmetic manufacturer with over 18 years of experience in cosmetic product development, manufacturing and regulatory compliance. We help businesses of all sizes – from ambitious start-ups to established retailers and global brands – bring high-quality skincare, haircare and personal care products to market. Whether you're looking for white label products, bespoke formulations or contract manufacturing, our experienced team is here to support you every step of the way. We offer formulation, product development, manufacturing, filling, cosmetic compliance, CPSRs, PIFs, stability testing and challenge testing, providing a complete end-to-end solution under one roof. We believe launching a cosmetic brand shouldn't require huge minimum order quantities. That's why we offer flexible, low MOQs across many of our white label and manufacturing services, making it easier for start-ups and growing brands to launch with confidence while still supporting larger production runs for established businesses. We also supply high-quality cosmetic ingredients, packaging and formulation bases, giving our customers the flexibility to create products that reflect their brand vision. Our focus is on quality, innovation, transparency and exceptional customer service, and we're proud to build long-term partnerships with businesses across the UK and around the world. Whether you're creating your very first product or expanding an existing range, Naturally Balmy is here to make the journey as straightforward as possible. Our knowledgeable team combines technical expertise with friendly, honest advice to help bring your ideas to life safely, efficiently and to the highest standards.
Coordonnées de contact
Unit 17 Riverside Business Park , BH21 1QU , Wimborne, Royaume-Uni
- 01202 567046
- sales@naturallybalmy.co.uk
- naturallybalmy.co.uk
4,2
Bien
51 avis
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Can confirm: there IS a rat here (as previous reviewer suspected)
Previous reviewer who "smelled a rat" was absolutely right
Should have checked reviews first. Purchased their "organic" face cream for B2B resale - major documentation issues followed.
**Key Problems:**
- Received CPSR with undeclared synthetic preservative (phenoxyethanol) in toxicology section but absent from ingredient lists
- Multiple staff gave contradictory explanations over several days
- New paperwork showed formula totaling 104% (mathematically impossible) but not presented on industry standard formula protection sliding ingredient scale.
- "Hero ingredient" listed at 0.001% - synthetic preservative would be 1% of this trace amount
- Refund requests completely ignored
**Customer Service Issues:**
Poor communication, defensive responses, and ultimate dismissal with "matter closed" when challenged on hero ingredient claims.
**b2b warning**
Documentation failures make products unsuitable for commercial resale. What works for personal use doesn't meet B2B compliance requirements.
**Bottom Line:**
May be fine for personal use, but inadequate for businesses needing reliable regulatory documentation.
Trust the reviews - when people smell rats, there usually is one.
**Date of experience:** August 2025
22 août 2025
Avis spontané
Réponse de Naturally Balmy
We’re sorry you feel this way, Elaine.
To clarify for anyone reading: the cream you purchased was and remains safe, compliant, and legally sellable. An older version of supporting paperwork was initially sent in error, which we corrected promptly. This did not affect the product’s safety or compliance.
You requested a full refund for 1kg of cream even after the documentation had been corrected. As the product itself was safe and compliant, and you received the valid paperwork, we were unable to offer a refund.
Regarding the “104%” point: in cosmetic safety reports, ingredient percentages are rounded up or down for readability. This can sometimes make the total appear just under or over 100%. It does not mean the formula is incorrect or unsafe — this is normal industry practice and has no impact on compliance.
We responded fully to every email you sent, with clear and consistent explanations based on regulatory facts from our qualified chemists and assessors.
Naturally Balmy has been trading for over 18 years, serving thousands of loyal B2B customers who depend on us for compliant products and documentation. Our longevity and reputation reflect the trust businesses place in us.
We continually review our processes, and paperwork updates are now issued more promptly to prevent confusion in future.
smell a rat here
Just have concerns that they don’t take responsibility for their product, therefore asking small businesses to be the responsible person for their concoctions
So if a product arrives…in our experience, and doesn’t smell then it’s our problem as we’re the responsible person… can only smell a rat here….sorry to be negative
23 mai 2025
Avis spontané
Réponse de Naturally Balmy
Thank you for your feedback.
We’d like to clarify that, following recent guidance from our regulatory team, customers purchasing our pre-assessed cosmetic products are now required to act as the Responsible Person (RP) for their own brand. This is in line with UK cosmetic regulations and ensures that the correct legal entity is accountable for product safety, labelling, and distribution.
Naturally Balmy provides all the necessary compliance documents, including the CPSR (in the client's name) but it is ultimately the brand owner’s legal responsibility to register the product and ensure it meets all ongoing regulatory obligations.
We understand this is a change, but it reflects updated best practices and protects both parties legally.
We remain committed to supporting small businesses and are happy to guide customers through the process.
Best regards,
Naturally Balmy
Horrid Experience
I recently ordered their Lip Gloss base and It came extremely runny. A lip oil rather than a lip gloss. I emailed my concerns and they told me to send over a video of its consistency. However, once I did they completely ignored its runniness in the video and said since their sample at the warehouse is fine they could not do anything about it. This is incredibly frustrating for a small business that cannot afford to make financial losses. They refuse to address the issue that my lip gloss base arrived not as the 'thick liquid/semi-solid'.
Genuinely, this has turned me away from reordering although I admired their products natural elements their quality standards are not in check as well as their customer service
In case you see this review and wish to make things right, my order number is #36243
25 mai 2024
Avis spontané
Réponse de Naturally Balmy
Thank you for your review.
Unfortunately, we cannot accept returns on cosmetics that have been opened, we apply a tamper seal to ensure quality control, and as explained, for hygiene reasons this cannot be a policy that we bend on.
This is the main reason we strongly advise all customers to try a sample in the first instance, before committing to buying larger sizes or bulk.
We recognised your disappointment in the fact that the product didn’t meet your specification, and as it’s a base that you ordered, to which ingredients are usually added, we offered a thickening product for free, and we offered an alternative lip gloss sample free of charge too.
If you were to make another order, we would have applied some balmy discount points to that also as a gesture of goodwill.
I can see that you have accepted the free products we have offered you, and I very much hope they form a solution to the problem.
We can assure you that it is not a lip oil, so this thickener is compatible with the base you purchased.
We also urge customers with very particular specifications to use our formulating service, where we collaborate on your end vision for the product, and ensure we meet your brief.
We cannot amend our policy on an individual basis, as like you, we are a small business, and we too will make losses. We keep our prices low, so that we are super competitive, and we try hard to guide our customers in the right direction.
Thank you for recognising the natural ingredients differentiator that our business offers, we genuinely hope that you will reconsider using us again in the future, and we are here, happy to support and recommend as always.
Excellent customer care service &…
Excellent customer care service & wonderful quality products.
1 avril 2024
Avis spontané
Excellent Service
A great company to buy from, not only quality products but top-notch customer service too. They even spotted an error in my most recent order and messaged me to check before sending.
29 novembre 2022
Avis spontané
Very professional service
Very professional service. Fast and polite. I ordered a couple of wholesale items and their safety assessments. The products are beautiful. Thank u!
1 août 2022
Avis spontané
Excellent company…
I have just had 5 soaps tested with this company and they were absolutely amazing. They have lots of different packages, and their prices are great. They answered all of my questions really quickly and were very easy and nice to talk to. I will definitely be using them again .
21 janvier 2022
Avis spontané
Wonderful Website and Company!
Wonderful Website and Company!! After a terrible experience with the Soap-Makers Store I appreciate this website a lot more, no hidden costs or surprise VAT the products are amazing, customer service is lovely and always keep a line of communication open. Can't wait for my next purchase, you can find everything you need for homemade cosmetics!!
14 septembre 2021
Avis spontané
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