I had such a great experience with The Natural Rug from start to finish. Their customer service was excellent, they followed up throughout the process without ever being pushy, but just enough to... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice good quality well made rug. Jensen was very helpful, phoning to explain colours of borders. My order was processed within two weeks and delivered to the exact safe place I instructed. Thank... Voir plus
Easy to order. Good communication. Just over two weeks from order to delivery. Once notified of readiness to ship, our rug arrived next day. Product looks consistent with the samples received. I am w... Voir plus
Great samples allowed the perfect choice to be made. Estimated timescales for delivery were 3 -4 weeks but came in 2. Easy to order online and good delivery tracking. Good overall experience. Rug is e... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Natural Rug Company is a UK specialist in Nature Fibre Rugs. We sell made-to-measure, bespoke Natural Rugs in a variety of materials. - Sisal, Seagrass, Jute, Sisool & Coir - 100% Luxury Wool - Custom Borders and Bordering - Use our Online Rug Designer Tool today - Family business - United Kingdom - Free Delivery to Mainland UK "Let us make the rug that makes the room"
Coordonnées de contact
1 Acacia Grove, CH48 4DD, West Kirby, Royaume-Uni
- 03330 344 403
- contact@naturalrugcompany.co.uk
- naturalrugcompany.co.uk
4,8
Excellent
91 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service and communication
Excellent service and communication. I received samples almost the next day and the quality of presentation was exemplary
6 avril 2026
Helpful on enquiry and delivery good.
9 mars 2026
Lovely rug samples delivered quickly
Rug samples delivered very quickly. I was kept informed about delivery. The samples are lovely. The only disappointment is there isn’t a sample of the border.
2 mars 2026
Brilliant service and superb quality…
Brilliant service and superb quality product.
Thank you for your prompt shipping and excellent customer communication.
16 février 2026
Given lots of help with the order
29 janvier 2026
Easy to use website and friendly service
13 janvier 2026
So pleased to find this amazing rug…
So pleased to find this amazing rug company - superb range of products including my recent purchase: a polypropylene rug which looks exactly like sisal... perfect for areas of heavy domestic use in homes with pets, for example!
7 octobre 2025
Easy to order samples of rugs
29 octobre 2025
Amazing
Amazing! From the online shopping experience to deliver service is great. The quality of the rugs is unmatched.
16 septembre 2025
I love my Natural Rug Company door mat
I love my Natural Rug Company door mat. I chose the grey colour, but it is much nicer than a grey more of a purple/grey which is gorgeous. It was delivered very quickly and is a nice replacement for our old large door mat which the previous owners left which must have been 30 years old.
5 octobre 2025
website easy to use
30 septembre 2025
Took delivery of the rug I designed…
Took delivery of the rug I designed myself today and am very happy with it. Great quality and great customer service. Thank you very much.
25 septembre 2025
Avis spontané
Very helpful as my order was going to…
Very helpful as my order was going to Ireland Looking forward to its arrival.
22 septembre 2025
We cannot recommend the Natural Rug…
We cannot recommend the Natural Rug Company highly enough and especially Jensen whose customer service skills are exemplary.
In ordering our rug, we were confused by the similarity of names between two different rug companies and muddled our order.
Jensen sorted out our problem with courtesy and reassurance. Thank you Natural Rug Company!
11 septembre 2025
Avis spontané
Really easy to navigate website
Really easy to navigate website, love the fact you can order samples to view at home. The design your own rug is clear as well with information on all available components.
17 août 2025
Easy to select the size I wanted
Easy to select the size I wanted . Useful feedback was only that payment was a little glitchy but not enough to put me off .
6 juillet 2025
New Hearth Rug
An excellent company to deal with. I placed my order over the telephone. Ben was extremely helpful and the transaction was very smooth.
23 juin 2025
Really easy to order a sample
5 juin 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.