Ordered a sample of seagrass on 24 Aug and by 2 Sept, still nothing received. Chased by phone and the young man explained they'd had problems obtaining samples?? That said, he was very helpful and pol... Voir plus
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Lisez les avis des autres
I had such a great experience with The Natural Rug from start to finish. Their customer service was excellent, they followed up throughout the process without ever being pushy, but just enough to... Voir plus
Easy to order. Good communication. Just over two weeks from order to delivery. Once notified of readiness to ship, our rug arrived next day. Product looks consistent with the samples received. I am w... Voir plus
Great samples allowed the perfect choice to be made. Estimated timescales for delivery were 3 -4 weeks but came in 2. Easy to order online and good delivery tracking. Good overall experience. Rug is e... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Natural Rug Company is a UK specialist in Nature Fibre Rugs. We sell made-to-measure, bespoke Natural Rugs in a variety of materials. - Sisal, Seagrass, Jute, Sisool & Coir - 100% Luxury Wool - Custom Borders and Bordering - Use our Online Rug Designer Tool today - Family business - United Kingdom - Free Delivery to Mainland UK "Let us make the rug that makes the room"
Coordonnées de contact
1 Acacia Grove, CH48 4DD, West Kirby, Royaume-Uni
- 03330 344 403
- contact@naturalrugcompany.co.uk
- naturalrugcompany.co.uk
4,6
Excellent
93 avis
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Wanted a hardwearing rug for the…
Wanted a hardwearing rug for the hallway and this seagrass one is perfect. Great quality.
29 mars 2024
Avis spontané
Réponse de The Natural Rug Company
The secret is in the high quality braiding of the weave. We're really glad you're happy and look forward to your next order. All the best.
The rug is of exceptional quality and…
The rug is of exceptional quality and surprisingly affordable for a custom made piece.
The customer service team was incredibly responsive and demonstrated a genuine dedication to client satisfaction.
28 mars 2024
Avis spontané
Réponse de The Natural Rug Company
Great to hear that we've demonstrating our values. Thank you for taking the time to give us this feedback, we appreciate it so much.
Excellent. Highly recommend.
From start to finish the service has been excellent. Thank you Jenson. We were kept informed at all stages and were really impressed with the quality and look of our new rug.
1 février 2024
Avis spontané
Réponse de The Natural Rug Company
Thank you so much, getting feedback like this reenforces that we're doing things right! We look forward to helping again in future.
The Natural Rug Company has truly…
The Natural Rug Company has truly exceeded my expectations with their exceptional quality rug. From the moment I placed my order, the communication and attention to detail were outstanding. The packaging was impeccable, ensuring the rug arrived in pristine condition. I am thoroughly impressed with the craftsmanship and the overall experience of working with this company. Highly recommended for anyone seeking a top nutch rug.
27 mars 2024
Avis spontané
Réponse de The Natural Rug Company
Many thanks for your review Gavin. We aim to provide the best customer service possible. We'll let our workshop know how much you appricate their skill!
Cleaning kit
Used the carpet cleaning kit on my beige hallway carpet that gets a lot of traffic (dog and cat owner) and it came up great! It really refreshed the whole carpet, smoothed out any discolouration and left the whole hallway smelling fresh and clean. The kit comes with a brush and microfibre clothe which lifted any dirt that was ground in without damaging the carpet.
25 mars 2024
Avis spontané
Réponse de The Natural Rug Company
Many thanks for this review. We're really proud of how well the kit works!
First class service
Hi Ben,
I would like to thank you for the two rugs which I received from you yesterday.We are extremely pleased with them, they are first class.
From the initial contact with you at West Kirby, receipt of well presented samples, with lots of choice, through to delivery.We were kept informed of both the progress, and the delivery by FedEx. It's not often one gets such service.
Many Thanks Ken
Sent from my Galaxy
14 mars 2024
Avis spontané
Réponse de The Natural Rug Company
This has made my day. Thank you so much for this review of our service. Look forward to helping you out again at some future time. All the best, Ben
Brunswick rugs from Natural Rug Company
I ordered 4 Brunswick rugs for our kitchen area and chose the non natural material as it looked durable and easy to clean which is important with our dog going in and out of the garden.
There was a 4 week wait but the rugs arrived a week before the due date. We had a phone call and email to confirm that the delivery date was convenient which was appreciated.
The rugs look great and as they appear online. Today our muddy pawed dog did a dance of happiness on one of the rugs, we left the mud to dry and the rug vacuumed up well. The dog is forgiven
Overall we are pleased with our purchase.
11 janvier 2024
Avis spontané
Réponse de The Natural Rug Company
Thank you for this amazing review! It sounds like it gets 5 Paws Up all around! Many thanks for the order and look forward to the next
A Company you can Rely On
I have used this company for upward of 10 years, they aren’t the cheapest, but the company offering the best quality and the most combinations of materials. Always efficient, wish more companies were this good.
17 janvier 2024
Avis spontané
Réponse de The Natural Rug Company
Thank you so much for your review. It means the world to have such loyal, and deeply valued, customers.
Great service and fantastic rug
Great service and fantastic rug. Very pleased
22 décembre 2023
Avis spontané
Réponse de The Natural Rug Company
Many thanks for the review. All the best.
Beautiful bespoke rugs
This is the second time I've ordered a rug from this company. Both times I've spent ages trying to find a rug I liked, I find their selections of materials and finishes along with bespoke sizing gives me everything I want and I know it will fit perfectly.
The rugs are extremely high quality, the older one has survived a couple of years living with a cat and looks as good as new.
The customer service I have received has been fabulous. Jensen has been quick to respond to each query.
I would completely recommend.
11 décembre 2023
Avis spontané
Réponse de The Natural Rug Company
Thank you for being a valued repeat customer, Ruth. We appreciate you sharing your positive experiences. We're thrilled that our rug selection, materials, and bespoke sizing have met your expectations. It's great to hear that the durability of our rugs has impressed you.
We appreciate your kind words about our customer service and are glad we could assist you promptly. Your recommendation means a lot to us, and we look forward to serving you again in the future.
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