N&C Tiles and Bathrooms Avis 563

Brilliant service

My order arrived on time at right location intact and on a pallet.
driver was polite and cheerful.
nice one.!!

1. I ordered tiles, adhesive and trims online on a Saturday but it took until the following Wednesday to tell me they didn't have stock. They offered an alternative which I accepted which was slightly more expensive but they agreed to sell these at the same price.
2. The communication from their couriers is abysmal. I received an email 8/1 saying that part of the order would be delivered on the 13/1. The following day I received an email saying that it was out for delivery and it was delivered 20mins later, fortunately I was at home. On the following Monday I contacted T&C to get an ETA for the rest of the order but all they could tell me was it had been sent but could arrive anytime that week! At 12.45 I got an email to say it was out for delivery and it arrived an hour later. Unfortunately I was out so the driver had to leave £150 worth of goods on my drive. I wouldn't have minded but I was charged £50 for this "service".

We had excellent, helpful advice and service from Nikki and Karl at the Cardiff store with our purchase.
I couldn’t recommend them both highly enough and we will definitely be visiting again.

Great colour tiles

Answered the telephone straight away and then sorted my problem out and got back to me very quickly. Will certainly use again thank you.

The order arrived next day unbroken thank you so much top company

Bought shower tray and enclosures in December after staff guidance and assurance that water would stay within the shower area. The enclosures were installed (deflectors still not installed) and water is escaping everywhere, so the setup is not working as expected.

Worse, I ordered a deflector on 10 December and was told it would arrive in a few days. It still has not arrived and I have made multiple trips to the store, each time being told it will be there soon. Very inconvenient and disappointing experience overall.

Fantastic company to deal with. Unfortunately my order was severely damaged by the courier, but within 2 days was sent out replacements that thankfully arrived intact. Their customer service team over email were very helpful in sorting this.

Excellent experience thanks to Upali (Bubba)

The tiles I required were discontinued and he took it upon himself to find as near a match out of the hundreds on site. He gave up his time to discuss details around trim measurements and even the grout. The biggest challenge for me was the tight deadline for the delivery, he took it upon himself to organise delivery and comms while in store. Top service and nice bloke, will have me back if he's still there.

Great email communication with possible issues. Thank you

Emma was fantastic she very helpful
Thanks a lot I’ll be back

Excellent service. Friendly and helpful staff. Rapid delivery of both samples and product. Very pleased.

Prompt service received for both samples and eventual order

The customer service was absolutely phenomenal. We had both Andrew and Bubba serve us. They were so friendly and knowledgable. Helping us with tips and advice. Nothing was too much for them. I would recommend this business to anyone based on the customer service alone.

Amazing tiles. Lovely friendly staff that are very helpful. Tiles are great and delivery was very smooth. I also collected a box from the store and the kind assistant carried it to my car. Thank you, highly recommend.

A positive experience buying from N&C Tiles and Bathrooms

I recently ordered a single ceramic tile for a repair to be done in my kitchen after a tile was removed to fit a cooker hood. This single tile was delivered to me most beautifully and carefully packaged to protect it during transportation. It reminded me of the game 'pass the parcel' from my childhood as I unwrapped layers of bubblewrap and clingfilm. Fantastic!

Great price
Quick Delivery 👍