NeedTags Avis 

NeedTags was very helpful and allowed me to avoid the DMV altogether. Jane answered all the questions I had. I’ll use this company again for sure

Adriana and the folks at NeedTags guided me through the process of title transfer efficiently. They promptly responded to my many questions (I was clueless). Once I'd submitted all the necessary paper work the registration and title came through quickly.

helped me expedite a complicated registration renewal, adriana is great!

Do NOT use this company. I paid NeedTags $840.90 on October 4 to renew my California registration (order #1254527). They cancelled the order and never told me why, and they kept my money the whole time. No tags, no explanation, no refund. The order page just says "CANCELED" and "records unavailable online." Their support line is a joke, and they're painfully slow to respond. The site is built to look like the real DMV, and they charge hundreds more than renewing directly at dmv.ca.gov. Check their 1.3-star BBB rating before you hand them a dime. You'll get the same treatment I did. Go straight to the DMV and save your money and your sanity.

Agree with other reviewers that this business is predatory... profiting off of human error and intentionally using similar website design and verbiage to deceive people who have 'accidentally' landed on their page into believing they are on the DMV site. I made the mistake myself and immediately realized it and called them within 3 minutes of receiving my confirmation email and was flatly rejected for both cancellation and fee reversal. I would like to suggest a few things below people might do to affect change... perhaps if enough people speak out, Need tags will be forced to include a cancellation window for orders. I imagine if this happened, they would be so busy reversing orders, they would be encouraged to change their website and to make their disclaimers larger and more visible. 1. BBB complaint, 2. DMV complaint, 3. stop payment through credit card, 4. Consumer protection complaint with attorney general. 5. Reviews wherever possible to alert others of this predatory business. 6. Write to your congressman, there is proposed legislation that could help with this matter.

****Another example of predatory behavior might be threatening legal ramifications**** see below response- this is the type of intimidation they are using to stand behind a self assigned policy to keep peoples money.

Why not just give people their money back when they make a mistake and call in an extremely timely manner? I cannot think of another example of a business that would not allow for this.

They deceive customers into using their website instead of the official DMV site with aggressive search ads. Their website mimics the DMV site. The up charge is excessive for a basic renewal. They should be investigated for predatory practices.

Easy to follow instructions. Good customer service, Esperanza!

Fantastic service and attention to help me complete vehicle paperwork. I would definitely recommend for others and will be using them again in the future!

Abysmal customer service. They make zero effort to offer assistance. They use deceptive advertising to create the illusion that they are the DMV instead of an expensive third party.

It’s too late for that now. Your response is simply not true. Your agents were rude and unhelpful. You quickly canceled my order and supposedly sent my documents and refunded my money. I have not seen either of those things happen yet. I asked for help and you were unwilling now that I have complained you claim you’re willing to help. Too little too late.

Again that is not accurate. The issue with my payment being processed was exactly what I needed help with. The charge was not being presented to the bank. There was an error but instead of attempting to assist you canceled blaming me for nonpayment. If you communicated as you intended you would have saved us both time. Additionally when I asked for a breakdown of the fees I was being charged your rude staff directed me to the DMV.

They were extremely patient with helping me complete the DMV forms and walking me through the process, what to expect, etc.

I had never used this service until now. It worked great.

So I had a great experience when needing help finding out my reservation status and the response was quick. They resolved my issue quickly and professionally.

Amazing. I didn't have to go to dmv. Which is what we used to do. Thank you for making the process of buying a used car easy. Thanks

I like the connivence of this service. However, I did not like how I was directed on to this service. I was on CA DMV and unknowingly got directed to this service. The web page looked just like the DMV official site, except the cost is 10-times higher (~$150 instead of $15).
After all it saved me a lot of time with someone helping me to get the title transfer done via mail /e-mail and I did not have to go to DMV in person. If anything I would suggest to make it clear that is is a CA DMV partner and pay service and make the website look less in the look/feel of CA DMV.

Esperanza was timely and efficient. Thank you

The service was a little expensive but was reliable and convenient.

Excellent and Efficient DMV Services

I have used NeedTags multiple times, and it is always a worthwhile experience. The process is incredibly streamlined, saving me from the headache of visiting the DMV in person. Specifically, Jane was very helpful in fulfilling my requests; the customer service team is consistently professional, responsive, and reliable.

The website is intuitive, making it simple to navigate even the most complex DMV requirements. Between the time-saving efficiency, expert support, and consistently fast turnaround times for vehicle documentation, I highly recommend NeedTags to anyone looking for a quick and stress-free way to handle their registration and tags.

Easy and quick. A little pricey, but worth it when you're in a pinch.

A little pricey but worth it. No hassle, easy work. It’s pretty cut and dry once you read how to send all your documents over, and they get to work right away. If you’re missing any documents, they’ll just let you know. Whenever I had a question, Adriana from the Customer Care Department would literally reply to my email within the hour. Great customer service 11/10.

Quick turnaround, easy to work with.