Adriana and the folks at NeedTags guided me through the process of title transfer efficiently. They promptly responded to my many questions (I was clueless). Once I'd submitted all the necessary paper... Voir plus
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Lisez les avis des autres
Do NOT use this company. I paid NeedTags $840.90 on October 4 to renew my California registration (order #1254527). They cancelled the order and never told me why, and they kept my money the whole tim... Voir plus
L'entreprise a répondu
NeedTags was very helpful and allowed me to avoid the DMV altogether. Jane answered all the questions I had. I’ll use this company again for sure
A little pricey but worth it. No hassle, easy work. It’s pretty cut and dry once you read how to send all your documents over, and they get to work right away. If you’re missing any documents, they’ll... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Coordonnées de contact
Etats-Unis
- needtags.com
3,6
Moyen
329 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Prompt response and clear instructions…
Prompt response and clear instructions on next steps to resolve quickly and online if possible.
19 août 2026
Avis spontané
Jane and Adrianna were wonderful to…
Jane and Adrianna were wonderful to deal with today. They are the first face of your organization and you should be proud of them .. they made me feel so much better
18 août 2026
Avis spontané
The most pretentious and malicious people
I would leave a zero star rating if I could. To start off I just needed a simple title transfer and that’s it. I get the order confirmation email and the steps I need in order to process. However I work 2 jobs and didn’t find the time to do so until about 10 days before the 30 day deadline so I was in a big rush and had to spend a good amount of money to send those documents next day through FedEx. In the email it simply states that a copy of form REG 258 and my vehicle title is required to complete this process. I sent them a copy of my title, because it didn’t state that the original was required, and also the form REG 258. Then I received an email from Jane stating that they needed the original title and a photo copy of my license. So I’m already pissed because had that been stated in the very first email I would’ve sent that instead of having to send it again and waste even more money. So I send an email with an attachment of my license and the original title. I don’t get a response until the next week that they still need a photo copy of my license. This was after a whole week mind you and they couldn’t even send a reminder email telling me the previous email that has that information wasn’t able to be viewed or whatever the issue was. So I tell them that why couldn’t they do their job and see that that information is already there. We have a back in forth email battle and now since they can’t communicate and tell me that the attachment wasn’t working on their end that they canceled my order and refunded everything but now I have to take time away from work because they don’t know how to train their employees to do basic communication and email processing. It’s such an inconvenience and they need to be better at taking accountability. If you read this whole thing you are one big chismoso/a.
17 août 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Alejandro. For our title transfer orders, the original vehicle title and a valid driver’s license are required to verify ownership and ensure the transaction can be completed securely. These requirements are clearly outlined in our initial email under the section, “Which Documents Are Required To Be Mailed In.”
In this case, the required documentation was not provided as requested, and our agents made multiple attempts to communicate what was needed in order to proceed. When documentation is incomplete or requires clarification, it can understandably affect the time needed to complete an order. However, we also expect our staff to be treated with professionalism and respect. Unfortunately, the communication in this situation became inappropriate and abusive toward our staff, and the order was ultimately canceled as a result. We remain committed to providing accurate information, timely service to everyone we serve. Thank you for your time.
I had to send multiple (>10) emails…
I had to send multiple (>10) emails asking for what was needed to complete the process. I was only told one thing at a time which resulted in having to snail mail and certified mail numerous times when it should have only taken one. In addition , Instructions were very unclear. I refinanced my loan to a new lienholder that reduced the interest rate. The process took 3 months when it should have only taken 1-2 correspondences.
13 août 2026
Avis spontané
Réponse de NeedTags
Thank you for sharing your feedback Julie. It’s important to clarify that the delay in completion was directly related to the fact that the required instructions provided in our initial email were not fully reviewed and the documentation submitted was incomplete. For our type of service, we outline all required information to ensure timely processing. When those instructions are not followed or the documentation provided is missing key details, we are unable to proceed and must request revisions or additional information before moving forward. We do our part to process requests as efficiently as possible, but timelines are dependent on receiving complete and accurate information from the start. In this case, multiple follow-ups were necessary due to incomplete submissions, which extended the overall processing time. We encourage all customers to carefully review the initial requirements to avoid unnecessary delays in the future.
Adriana was a ROCK STAR!!
Adriana was amazing (Please note that I asked for her name). I called really upset about your verification process (Honestly, it violates every Cybersecurity Training Red Flag in the book), but she was receptive to my concerns and offered a solution. At one point, when I was still not in my best form, we were disconnected, and she called me right back (I am not sure I would have). Anyway, I am very impressed with your service and her Customer Service.
13 août 2026
Avis spontané
Very good instructions provided and…
Very good instructions provided and fast service. Very attentive to detail and well AWESOME! Excellent Quality of Service.
12 août 2026
Avis spontané
This company pretends to be the DMV but…
This company pretends to be the DMV but actually is a third-party site. They say that they have a notice at the top to customers, but even that notice is misleading. It's very small print and writen in a way the implies you are on the DMV site. They use the same colors, design, and even display a Calif licence plate at the top like the DMV site. They "mock" the DMV site. NeedTags marketers know that the average consumer will be tricked by this and that's their tactic. They don't make that obvious until you realize you just paid 3 times what it would cost to do to the DMV directly. I didn't even realize until I got my registration from the actual DMV displaying what the actual cost should be and realized I was on another site. This is predatory marketing regardless of any commission with the State, which is also profiting from this misrepresentation. I recommend you DO NOT USE THIS SITE! There doesn't seem to be any reason to use them. You can just go to the DMV site directly and get exactly the same thing and regular cost! (IMPORTANT: Check you are on the correct DMV site by looking for the .gov on the URL.)
9 août 2026
Avis spontané
Réponse de NeedTags
Thank you for sharing your concerns Lisa. We take transparency and the accurate representation of our services very seriously.
To clarify, NeedTags is a third-party service provider and it is not the DMV. Our website does not represent itself as the DMV, and we do not claim to be affiliated with or operated by the DMV. Our third-party status is disclosed on our website for the purpose of making this distinction clear to consumers.
We also respectfully disagree with the characterization that our website is designed to impersonate or misrepresent the DMV. Similarities in general website design elements, such as colors, navigation, or formatting, do not constitute a representation that a private company is a government agency. Our branding and website are independently operated.
We encourage customers to carefully review the disclosures on our website and the services being offered before completing a transaction. We remain committed to providing clear, accurate information and to complying with all applicable laws and regulations. We welcome the opportunity to address any specific concerns directly and clarify any misunderstanding regarding our services. Thank you.
Hassle free no DMV lines
Hassle free no DMV lines! Esperanza emailed me with status and took care of everything!
30 juin 2026
Avis spontané
Misleading presentation for DMV service
Misleading presentation on their website and service.
I searched online for DMV vehicle registration renewal. The website presentation at the top showed a DMV-style website, which caused me to believe I was using the DMV’s direct online service. I did not realize that NeedTags was a separate private registration service charging substantial additional fees.
They charged my credit card immediately. According to its confirmation, they charged an additional $73 for a simple car renewal. After realizing what had happened, I contacted NeedTags to cancel the process immediately. No real person answered the phone call. I have requested a refund through their message. They refused to cancel, claimed the transaction was final, and emphasized potential legal consequences for improper chargebacks to scare the customer.
At the moment of this review, I am still waiting for a continued response addressing that refund request.
Consumers should be careful with this company. It is not a trustworthy company. People really need to double-check that you are on the official government service website, not be misled by their website.
4 août 2026
Avis spontané
Réponse de NeedTags
Thank you for your review. We appreciate your time. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
We like the online factor
We like the online factor. We were not given clear instructions by a rep. We did as rep. told us to do and our docs were returned costing us more money and delaying the processes by 2 weeks.
16 juillet 2026
Avis spontané
California DMV is false advertising
How does the state of California advertise $28 title replacement, then blindside customers with costs that exceed $180? $28 title + $150 service charge + $6 certified letter. Tried to call to inquire, took 3 tries, on hold for 20 minutes each; first time eventually left a message for a callback (didn’t happen), second time eventually talked to someone and was ghosted. Once all documentation was sent, the process was very quick and next day acknowledging that my title replacement was now in the hands of the state for printing. No option on the DMV website to make an appointment or go in person for $28 title replacement.
20 juillet 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Jon. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. Our Duplicate Title fees are disclosed and explained in detail prior to checkout, alongside a full explanation of the process. Duplicate Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. Please contact our customer care department if we can be of any further assistance.
Total ripoff. Scam.
Total ripoff. They don't do anything online thatthe DMV can't do. It's a scam.
23 juillet 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Jonathan. We are a delegated provider for the California Department of Motor Vehicles. With us, your registration renewal is processed instantly, your DMV fees are paid immediately, and your registration is updated in real time. Every completed renewal includes a FREE e-card emailed to you instantly, providing valid proof of registration while you wait for your physical copy to arrive. If your registration is lost, stolen, or misdelivered by USPS, we'll provide a free replacement at no extra cost. Unlike standard DMV online renewals, we also offer next-day shipping to any address in the U.S, instant access to your renewed registration, and responsive customer support every step of the way.
Please contact our customer care department if we can be of any further assistance.
There are many things you can easily…
There are many things you can easily miss in a title transfer. Esperanza was really great and quick at getting back to you to get these straightened out by email.
I believe this saved significant time verses dealing with DMV.
22 juillet 2026
Avis spontané
Needtags is a scam - use the real DMV website instead
Needtags.com purchases Google Search keywords for DMV keywords, so when I searched for the DMV website, I accidentally went to the Needtags website and paid for my vehicle registration, including fees which totaled $74.21 over and above what DMV would have charged me for my vehicle's registration. Renewing a vehicle registration on the DMV website is actually lower friction than doing so on Needtags.
I feel that I was duped into giving this company money. I emailed their customer service requesting a refund and received an email back threatening legal consequences. I imagine they were trying to intimidate me into dropping the matter but instead it had the opposite effect.
14 juillet 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Tom. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
BUYER BEWARE Well they responded to my review. NO RECORD OF MY ATTEMPT TO MAKE CONNECTION BY PHONE, Email or VMail! FUNNY YOUR RESPONSE TO MY REVIEW IMPLIES THAT IT IS MY ISSUE! OWN IT!!!! YOU AND YOUR COMPANY CONTINUE TO FAIL! PATHETIC! !
Need tags IS NOT CA DMV, they are a third party.
My mistake using them. They charged me 16% in fees to process which CA DMV does not charge.
I called them 8 times, emailed 5 times, voice mail 3 times! NO RESPONSE! The service they provide in pathetic.
Terrible experience!
8 juillet 2026
Avis spontané
Réponse de NeedTags
Thank you for your review John. After reviewing our records, we were unable to find any attempts on your behalf to contact our customer service team regarding your concerns. We always encourage customers to reach out directly so we have the opportunity to address any issues and provide assistance. Our records also show that all of the services you requested were completed as agreed. We want to advise that we are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Excellent service.
7 juillet 2026
Avis spontané
Esperanza is the best
Esperanza helped me a lot through the process. I'm going through some tough times and I wasn't paying full atention to the paper work. She was able to make the process a lot easier for me and i'm eternally grateful for that. I will 100% be reccomending the service.
2 juillet 2026
Avis spontané
These guys are terrible
These guys are terrible. They are fraudulently portray their site as the DMV. Very deceitful. They charge $80 above what the DMV would charge me. I cannot cancel because they don't allow it. Stay well away from these jerks, they are only out for your money. Terrible.
18 juin 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Mark. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
will work hard for you
Very knowledgeable and quick to help with any issue. I will use for all my vehicles.
JohnE
6 février 2026
Avis spontané
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