Adriana and the folks at NeedTags guided me through the process of title transfer efficiently. They promptly responded to my many questions (I was clueless). Once I'd submitted all the necessary paper... Voir plus
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Lisez les avis des autres
Do NOT use this company. I paid NeedTags $840.90 on October 4 to renew my California registration (order #1254527). They cancelled the order and never told me why, and they kept my money the whole tim... Voir plus
L'entreprise a répondu
NeedTags was very helpful and allowed me to avoid the DMV altogether. Jane answered all the questions I had. I’ll use this company again for sure
A little pricey but worth it. No hassle, easy work. It’s pretty cut and dry once you read how to send all your documents over, and they get to work right away. If you’re missing any documents, they’ll... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Coordonnées de contact
Etats-Unis
- needtags.com
3,6
Moyen
329 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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AVOID AT ALL COSTS!!!!
I am filing this review/complaint to warn others about the predatory and unethical operations of this business. The company utilizes deceptive look-alike websites to capture consumer traffic meant for official state registration services. They obscure their steep private service fees until the transaction is virtually complete, which constitutes a deceptive business practice. Furthermore, their staff exhibits highly unprofessional conduct when consumers request cancellations or fee transparency. This entity engages in shady, bad-faith business dealings and predatory consumer exploitation
12 juin 2026
Avis spontané
Réponse de NeedTags
The statements contained in this review are demonstrably inaccurate and unsupported by the facts.
First, NeedTags does not operate a "look-alike" website. The website is clearly branded as NeedTags, displays its own company name throughout the transaction process, and does not represent itself as the California DMV. NeedTags is an authorized California DMV Business Partner operating under the DMV's Business Partner Automation (BPA) program and is legally authorized to process vehicle registration transactions on behalf of California motorists.
Second, the claim that service fees are "obscured" is false. NeedTags discloses its service fees prior to payment, and customers are presented with a transaction summary before submitting their order. Customers voluntarily proceed with the transaction after reviewing the applicable fees and charges.
Third, the allegation of "predatory" or "deceptive" business practices is entirely unsupported. NeedTags provides a legitimate expedited registration service that more than half a million Californians use each year for convenience, speed, and immediate processing. The company fulfills the services purchased and provides customers with the ability to review transaction details before payment.
Finally, broad accusations regarding "unprofessional conduct," "bad-faith dealings," and "consumer exploitation" are subjective opinions. Such conclusory statements do not accurately reflect the company's operations, policies, or customer service practices.
This review contains multiple false and misleading factual assertions regarding the nature of the business, fee disclosures, and regulatory authorization status. It is an absolute inaccurate representation of NeedTags and its services.
Dishonest Forced Upsells Inventing DMV Policies
Paid for rushed overnight handling for a duplicate title in order to be able to sell my car. My registration is valid for more than another month. They are requiring me to reregister the car with the CA DMV for a future period I won't even own the car in. There are no DMV regulations requiring you register the car at all for a title, let along for future periods when you have a valid current registration. They are unable to cite the regulation they say exists and they have slowed down the order so much that it would have been way better to do this myself.
With regards to their reply it was never disclosed anywhere that I would have to register my car for a future period if I had a current registration. And they had possession of a copy of my registration to let me know so if it was so important.
Also they presented the registration upsell as a DMV requirement when I called the DMV and it isn’t. They’re misrepresenting DMV policy in order to force absurd upsells.
And while they say they refunded me, they failed to refund me the UPS 3 day delivery $60 charge to send them the docs for a duplicate title which I sent before having the capacity to know that my order would include a necessary upsell of registering a car I am selling for a period during which I won’t even have ownership of the car.
How anyone could imagine you would have such an absurd upsell policy for duplicate title when they have a current registration is beyond me.
The honest thing to do is to get your upsell before charging. But it’s clear you’re a dishonest company. The trust pilot consensus isn’t a one-off accident or a misunderstanding.
10 juin 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Peter Carboni. NeedTags strives to provide transparency throughout the customer journey. In regards to our Duplicate Transfer services, we provide a comprehensive disclosure and detailed explanation of the required documents needed prior to checkout, along with a thorough overview of the entire process. Although, certain transactions may require additional information to be provided by the customer which may not be known at the time of order. The customer in this case was issued a full refund after cancellation. Please contact our customer care department if we can be of any further assistance.
Excellent Service
An easy and straight-forward way to change to title on my car.
4 juin 2026
Avis spontané
they are not DMV
they are not DMV. They charge a $150 extra fee over DMV registration
1 juin 2026
Avis spontané
Réponse de NeedTags
Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Excellent customer care from Esperanza
Excellent customer care from Esperanza. I will highly recommend this service to my friends and family. Clear and professional communication made this title transfer process quick and easy.
27 mai 2026
Avis spontané
I have repeatedly tried to contact your…
I have repeatedly tried to contact your customer service and get no response! Your claims are false and you do not honor your statements. You send responses that are clearly AI generated.Why haven’t any of my emails been responded to?? Your positive reviews are from false people or from people who didn’t look at the amount they actually owed. Your company rips people off!
11 mai 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Audrey. We appreciate your time. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Our website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. Please contact our customer care department if we can be of any further assistance.
Needtags
Needtags, quick and easy service. Paid, but it was worth it! This veteran saids; Thanks!
21 mai 2026
Avis spontané
Réponse de NeedTags
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
I was worried at first because I did…
I was worried at first because I did not send in all of the correct information. Esperanza contacted me and sent a list of what was needed. Sent the missing items and everything was a success. Thanks Esperanza.
20 mai 2026
Avis spontané
Réponse de NeedTags
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
This Company is essential if one needs…
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It will also cost 50 dollars for the speedy service as this is a company that works with the DMV and is approved by the Better Business Bureau...There is a 12 dollar Ca fee for this service to...it will amount to about 98 dollars over the cost of the registration fee...It is only necessary to use this service in an emergency or if not able to get out to the DMV or Auto Club to pay for the registration...They are good at answering EMAILS...they are small company and may not be able to answer phone calls...They do as they promise...If one pays for the registration after 3 pm on a Friday the materials will arrive on Tuesday...It will be shipped by GLS...they will not knock on the door...You need to look for it just like any other delivery....
1 mai 2026
Avis spontané
Réponse de NeedTags
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
Outrageous fees, lesson learned.
Need tags generates its business from imitating the official DMV website, they are sponsored on the Google search and if you don’t pay attention you will think you are on the official DMV site, they charge outrageous fees for services that are mostly unnecessary and could be accomplished without additional fees simply by using the official DMV site, lesson learned.
9 mai 2026
Avis spontané
Réponse de NeedTags
Thank you for your review, Richard. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.
Watch Out- Scam!!
I believed I was renewing my registration through the official California DMV website, but this company charged over $100 more than the actual DMV registration fees. The third-party nature of the service and additional fees were not clear to me during the process. It was absolutely set up to look like the DMV.
I contacted them immediately after realizing the issue and requested cancellation/refund, but they refused. After I disputed the charge, I received aggressive emails threatening legal action and “fraud investigations.”
The registration itself ultimately cost about $262 through DMV, but I was charged approximately $339 through this company because of added service and processing fees.
In my experience, the overall transaction experience was misleading and the company’s handling of customer disputes was extremely aggressive and unprofessional.
14 mai 2026
Avis spontané
Réponse de NeedTags
Thank you for your review, Casey. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
These guys are the best…concise…
These guys are the best…concise instructions, easy site to navigate, responsive and professional. Quick turnaround…I’ll be using them for all my CA DMV needs in the future!
8 mai 2026
Avis spontané
Réponse de NeedTags
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
Adriana Saved the Day!!
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, review the file and processed it. She was very pleasant and very helpful!
Do everything to keep her and reward her!
8 mai 2026
Avis spontané
Réponse de NeedTags
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
Very smooth process and quick…
Very smooth process and quick responses. Very helpful!!!!!!
27 avril 2026
Avis spontané
Site mimics official DMV page
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees. They need to be forced to update their web page.
24 avril 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Mike. We appreciate your time. NeedTags strives to provide transparency throughout the entire customer journey. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Our website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion, and this includes our refund/cancellation policy. Refunds, if allowed, must be requested through the DMV directly. It is impossible to bypass these requirements. We strive to provide a secure and reliable service to all of our customers.
As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Relatively quick & easy to understand…
Relatively quick & easy to understand the process.
22 avril 2026
Avis spontané
I thought I was paying my dad's…
I thought I was paying my dad's registration at the official dmv website but turns out it was a third party website that charges way more than the official dmv. I paid more than a hundred and by the time i realized I found out i couldn't get a refund from them and i just blew nearly 800 hundred dollars on this scam of website.
13 avril 2026
Avis spontané
Réponse de NeedTags
Thank you for your review Karen. We appreciate your time. NeedTags strives to provide transparency throughout the entire customer journey. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Our website also displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. We strive to provide a secure and reliable service to all of our customers.
As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Easy Process
Easy Process. Esperanza was super helpful, she always responded quickly and efficiently when presented with questions or concerns.
7 avril 2026
Avis spontané
Easy to use as long as your on top of…
Easy to use as long as your on top of it and not neglect doing your part they are quick
3 avril 2026
Avis spontané
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