I purchased the product to get rid of ants nests in my lawn. I was sceptical at the outset but it has proved to work. I gave it four stars rather then five because it is a bit of a faff to use with a... Voir plus
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Lisez les avis des autres
Delivery was good. I don’t know how well they have worked yet. I am a woman of age so found it hard going on my back having to water them in. Would be good if it could be scattered rather than wat... Voir plus
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On discovering bean weevils to drenching them with nematodes was a mere matter of two days. Amazing service, thank you. It’s done the trick too. Totally recommend.
L'entreprise a répondu
Well obviously this is outside most folks expertise but as a dumb customer I felt this supplier was very helpful, very organised and delivered as required at a sensible price. Not much more to add -... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fresh Nematodes sent direct to your door. When ordering from Nematodes Direct your order will be sent by 1st class post - ensuring you receive your nematodes in the very best condition possible.
Coordonnées de contact
Royaume-Uni
- nematodesdirect.co.uk
4,4
Excellent
406 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Absolutely brilliant
Absolutely brilliant! Fast service and powerful Nematodes, many thanks :)
13 juillet 2024
Réponse de NematodesDirect.co.uk
Dear Ewan,
Thank you for your review and feedback, its very much appreciated :)
Kind regards
Samantha
Réponse de NematodesDirect.co.uk
Dear Lorraine,
Thank you for your review and feedback, its very much appreciated :)
Kind regards
Samantha
Réponse de NematodesDirect.co.uk
Dear Steve,
Thank you for your review and kind feedback, its very much appreciated :)
Kind regards
Samantha
Réponse de NematodesDirect.co.uk
Dear John,
Thank you for your review, its very much appreciated :)
Kind regards
Samantha
Prompt delivery though still waiting…
Prompt delivery though still waiting for the second purchased nematode batch.
Very prompt slug killing within 4 days of treatment administered to beds affected. Pleased with the result but need more rapidly please. I requested and paid for 2 batches on date below. Only one has arrived. The next is now due. Please expedite
10 juin 2024
Réponse de NematodesDirect.co.uk
Dear David,
Thank you for your review.
You apply Nemaslug every six weeks, so these are your shipping dates - w/c 10th June and w/c 22nd July.
I hope that helps.
Kind regards
Samantha
Always great and very quick service
Always great and very quick service. Nematodes always work , highly recommended
10 juin 2024
Réponse de NematodesDirect.co.uk
Dear Mrs Sherman,
Thank you for your review and feedback, its very much appreciated :)
Kind regards
Samantha
Excellent product and service
Used these several times and they always work brilliantly. Just follow the instructions properly and give it time. One time I did need to repeat the application. Fast delivery. Recommend.
10 juin 2024
Réponse de NematodesDirect.co.uk
Dear John,
Thank you for your kind review and feedback.
Its very much appreciated :)
Kind regards
Samantha
Prompt delivery and my veggie beds are…
Prompt delivery and my veggie beds are now slug free!
10 juin 2024
Réponse de NematodesDirect.co.uk
Dear Stuart,
Thank you for your kind review and feedback, its much appreciated :)
Kind regards
Samantha
Great product
Have used this product many times. Always delivered quickly with just the right amount of packaging clear instructions on packaging.
11 mai 2024
Réponse de NematodesDirect.co.uk
Dear Karen,
Thank you for your kind feedback, its very much appreciated.
Kind regards
Samantha
The 2nd order arrived very quickly and…
The 2nd order arrived very quickly and the nematodes have been pressed into service! (First order either never arrived or went missing. It hasn’t turned up yet, so who knows?)
12 mai 2024
Réponse de NematodesDirect.co.uk
Dear M Slade,
Thank you for your review, its very much appreciated.
Kind regards
Samantha
Perfect pest control product
Used this company and products before. Good experience quick and easy . Highly recommended, certainly works and has saved my lawn from unwanted pests 👍
11 mai 2024
Réponse de NematodesDirect.co.uk
Dear Neil,
Thank you for your feedback, thats great to hear :)
Kind regards
Samantha
Réponse de NematodesDirect.co.uk
Thank you for the feedback Tricia :)
Excellent customer service
I made the mistake of getting a digit wrong in my postcode & my package was delivered to a mystery address.
Samantha offered my a replacement product as a gesture of goodwill which she didn’t have to do as the error was mine.
Such lovely customer service & a great company.
30 mai 2024
Avis spontané
What are my rights? I made a purchase ,or at least I…
I made a purchase ,or at least I thought I did ,from this company! After no contact I followed up to be told that as I was not in their country they could not fulfill my order.....eventhough they had taken my money....furthermoret hey said that they could not offer a refund! There was some excuse given that 'live' produce could not be sent from UK to Ireland,yet this happens on a daily basis in all types of businesses.Why did their online site accept my order when they damn well knew that they could not fulfill it? They further said that I could not do a chargeback on my card.I wonder how much money are they making by doing this ....I cannot be the only customer that ordered product,paid for it and then nothing happens until I followed up and was told what I've just said here?
3 avril 2024
Avis spontané
Réponse de NematodesDirect.co.uk
With nematodes being living organisms it is not our policy to refund where the customer has provided us with an “incorrect, incomplete address details or an address that is outside of the UK”, which is mentioned in section 8.3 of our terms and conditions.
8.3 It is the customer's responsibility to provide us with the correct and full delivery address, we will not be liable for any loss / delivery failure where we have been provided with incorrect, incomplete address details or an address that is outside of the UK.
In addition to this we also mention that “they are only available to the UK mainland via this website” on our delivery policy page.
We only list the United Kingdom on the country listing on our website, but you had tried to get around this by entering an Irish address but selecting that it was in the United Kingdom.
Had you contacted us before placing your order we would have advised you that we do not deliver to Ireland. This is why we do not list Ireland as a country we deliver to in the country selector.
Kind regards
Customer Service
i have used this company about 6-7…
i have used this company about 6-7 times and always had good results but this time round it made NO difference
i have mailed them over the last 2-3 weeks with no reply even though they say
Our support team are available from 8am to 8pm, Monday to Sunday to offer customer support and answer queries.
"We aim to respond to queries within a few hours and often respond within minutes."
and i have called twice and nobody answers
####### Update #######
Communication has been established and the problem has been resolved satisfactorily in a very quick and timely fashion.
I will still use and recommend the product
17 mars 2024
Avis spontané
Réponse de NematodesDirect.co.uk
Dear Graham,
Thank you for your review.
Please can I double check your email address as I personally have replied to both your emails, within minutes of receiving your query.
Kind regards
Samantha
####### Update #######
Hi Graham,
Thank you for taking the time to update your review and for the 5 star rating.
All the best
Samantha
Everything as advertised
10 avril 2024
Réponse de NematodesDirect.co.uk
Dear Roy,
Thank you for your kind feedback, its very much appreciated.
Kind regards
Samantha
PROMPT SERVICE AND AN IMMEDIATE REPLY TO A QUERY. …
PROMPT SERVICE AND AN IMMEDIATE EMAIL REPLY TO A QUERY ON APPLICATION BY RECOMMENDED HOSE APPLICATOR (GROWMORE).
11 avril 2024
Réponse de NematodesDirect.co.uk
Dear Thomas,
Thank you for your kind feedback, it's greatly appreciated.
Kind regards
Samantha
Helpfull
Delivery was quick and instructions for use was clear.
Nematodes are easier to use than l thought.
My daughter who is a gardener order some from the same company.
10 avril 2024
Réponse de NematodesDirect.co.uk
Dear Jacqui,
Thank you for the kind feedback, it's very much appreciated.
Kind regards
Samantha
Always helpful with queries
Always helpful with queries. Prompt delivery. Have been satisfied with previous orders.
10 avril 2024
Réponse de NematodesDirect.co.uk
Thank you for your lovely feedback Mrs Wells.
Kind regards
Samantha
I didn't use them this time around…
I didn't use them this time around because of the weather and my time to be able to use them before the expiration date. I've used these before and they are great. Now that the weather is improving I have now ordered more to replace the ones I didn't use. This was for an ant problem in my grass
9 avril 2024
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