Newham Avis 

Literally does anybody actually work here? I have been calling about my council tax and trying to get it fixed for SEVEN MONTHS and I cannot get anybody to pick up the phone. You can’t do anything useful in your online account and nobody picks up the phone. So frustrating. They’ve taken 6 months of council, not registered they’ve taken it and have now started charging me again! I need a refund and to close the 24/25 year but totally impossible to contact!!!

One of the worst councils ever, they are trying to charge me a council tax from a house that I was not living, trued to contact them but the staff were very rude and even with proofs they carried on with the process and hired an enforcement agent.

This is review for the Chief Executive, Abi Abago from Corporate Director of Environment and Sustainable Transport Newham Animal Welfare Services at Newham Council part of Newham Borough. Also another person is Aled Richards involved in the department of the council. To Abi Abago, in your both private and personal capacity as person appointed as the Chief Executive. I bring to your attention the wrong and unacceptable practices of Newham Animal Welfare. I’m extremely disappointed with Newham Animal Welfare Services. I dropped off a lost female French Bulldog at their facility yesterday morning around 9:30 and was told to call for updates. Since 9am today, I’ve made multiple calls, been put on hold with no response, and left four voice messages — but I’ve heard nothing back.

Their opening hours are 8am–4pm, so there’s no excuse for this level of unresponsiveness, especially when the wellbeing of an animal is involved. I expected better from a public service responsible for animal care. This lack of communication is unacceptable.

Newham council. Only help the council residents.
I live at 8 storey street e16 2lt.
Flat 10 storey street e16 2lt affected my flat with massive flat. I pay high rent 2 thousand
They wont help me. The social worker Trish i spoke to she refused why cause I am not a council resident snd i should pay over 3 thousand pounds for the damages in my flat. Those damages were caused by the flat above me. My leak is going through eletricity they did not care. Flat 10 storey street e16 2lt has massive leakage. It damaged my celling. Why should I suffer and pay for the cost that the flat 10 caused . Cause they are council and I pay high rent unacceptable this is a biased .Because I am a tenant who pays high expensive rent and my flat got damaged by the flat sbove me. Flat 10 are in council. I pay rent . I am mot important and my issue wont be helped that was what ghe social worker said. This is unacceptable. Not satisfied at all

Christmas 🎄 tree still outside my house 3 months later. A van parked down the road for 5 minutes and then drove off.

I I could give a minus score, I would!
Bulky Waste collection was booked and paid for on 28th Jan. Items for collection were put in my front garden 2x Sofa's and a footstool. I got an email on 29th Jan advising that my bulky waste was collected.....best bit is that i'm at home and no one had come to collect the items!
Went into my enquiries and it showed as resolved....how???
Provided feedback to say that collection was not done. Received an email on the same day to advise that this will be collected.....its now been 7 days and still not collected. Called up and was in the queue for an hour (there was 1 caller ahead of me) and eventually, the customer services adviser took my enquiry number and said that this will be escalated to the relevant team and collection will be made either that evening (Fri) or the next day (Sat)....guess what, still waiting! Best bit is that we live so close to the depot where the teams are based! Called again on 3rd Feb and again email sent for escalation.....feedback provided was that the items were not there when the team came to collect....how do you miss 2x Sofa's and a foot stool!
Happy to take your money but cannot provide the service or lying about the collection!
Cannot get through on the phones or no reply when you make enquiries online
Council is going downhill with their services...dont know what is going on lately...MP's and Mayor please do something about the services.....want our votes and money but whats the point if you cannot provide for the people that voted for you!

If you're considering moving to Newham, think again! It's been the worst experience, and I deeply regret leaving Hackney for here. The council is staffed with rude and disengaged employees, while many residents seem indifferent to their surroundings. The streets are littered with trash, crime is rampant, and drug use is alarmingly visible everywhere. Missed bin collections and poorly lit streets are common issues, and you're often charged for services that simply aren't delivered. If you earn a decent income and value a community that takes pride in its environment, invest your money in a borough where both the council and residents genuinely care.

This is literally the worst borough ever.. all they care about is stealing your hard earned money in cold blood..

I park my Nissan qashqai DT69OSD Near Atlantis Ave, London E16 2UB for a few minutes.. instead of giving me a ticket and let me know next time they will take my vehicle... no.. they jus took my car and later find out I must pay 270£ to get it back.. this is pure scamming..

This borough are here scamming people on Sunday after Christmas week.. this is unbelievable.

I am utterly appalled by the abysmal service I have received from Newham Council. Their complete disregard for residents’ needs is nothing short of shocking.

Rubbish is everywhere, crime is rampant, and there is a horrible vibe to the place these days.

To add insult to injury, they’ve issued a fine that I cannot pay due to a recent power outage. This is a clear example of their utter incompetence.

Of course, they need all the money they can get, considering HALF OF THE BOROUGH DO NOT WORK AND HAVE NEVER WORKED (look it up if you don’t believe me). The money I’m paying should fund a workshy family of seven for half an hour or so. It just goes to show – you can shower an area with money; it won’t change the underlying situation. Reform is needed.

This is just one example of the many issues plaguing Newham Council. Their complete incompetence and poor service make it clear that they are more concerned with generating revenue from the workers to give to their mates on benefits than providing quality services for ALL their residents.

I urge anyone dealing with Newham Council to be prepared for frustration, delays, and a general lack of support.

I have just left the borough to live somewhere else, and already, I feel like a massive weight has been lifted off my shoulders. Many others are following suit. I would recommend anyone who works a job to leave Newham. When there is no one left in the borough who makes money – who will they fine then?

Newham have decided in there total lack of wisdom and forethought ,despite the fact we pay extra to park at home due to ulez ,we pay extra to go anywhere in east London …added top up fee …due to ulez…now people (residents) coming home in early hours of morning either to leave or go to city airport or to actually go home from night shift are being stopped from travelling down royal Albert dock way (which is a working highway) as “ they want to stop hoon drivers” …so many a time a cops car is either at the roundabout or hiding in a offset driveway watching cars go by …So Newham council in all there iodicy instead of putting speeding cameras up they stop cars going down ,who legitimately are and should be allowed to travel this road …absolute mindless ,money grabbing idiots

absolutely awful service. Online forms don't work so called and held for 40 mins to then be answered by someone who then put me at the back of the queue again after 1 explained the online form wasn't working. Absolutely shocking shocking disgusting service. I've been trying to contact them for 2 days now, the call back service doesn't work, their online service doesn't work and their telephone service doesn't work. I honestly don't know how to solve this since there is no way to contact them.

Amended my review after I managed to get through to Christopher who was brilliant and professional and helped me solve my issue! Such a shame there wasn’t a Christopher to answer the first time. 5 stars to Christopher, zero stars for the rest of newham’s systems and service solutions.

If I could give I would give 0 star. If you call them they don’t pick up the phone. If you email them they don’t respond back to the email.

Newham Council epitomises the very worst in local government. From their shocking financial mismanagement to the seemingly endless parade of incompetent executives, their dysfunction seeps into every facet of their operations.

Basic tasks like setting up a council tax account, obtaining a student exemption, or reporting street litter become exercises in futility. Expect endless delays, unanswered emails, and a complete disregard for your time. Their block waste collection service is equally abysmal. Overflowing bins and uncollected rubbish pollute block waste rooms, creating a breeding ground for pests and generally unpleasant communal spaces.

Formal service complaints are akin to shouting into a void. Investigations are either non-existent or so poorly conducted that they add insult to injury. Noise complaints are met with indifference, leaving residents at the mercy of inconsiderate neighbours.

One can't help but draw parallels between Newham Council's operational effectiveness and the kind of governance one might expect from a developing nation riddled with corruption. The pervasive sense of apathy and disregard for public service is truly appalling.

Adding to the chaos is Chief Executive Abi Gbago's frequent and unexplained absences. One has to question her commitment and ability to manage this dumpster fire of a council. Under her leadership, or lack thereof, Newham has descended into a state of utter disarray.

If you have the misfortune of living in Newham, brace yourself for a constant battle with incompetence and neglect. This council is a disgrace to local governance.

Newham council is not fit for purpose they take extortionate council tax throughout the boroughs they run (VERY BADLY I MIGHT ADD) there bin collectors are just lazy sods who earn money for old rope good money at that and they can’t be bothered to pull out our bins less than 2 foot out of our front garden which has no gate so instead they don’t empty them what will they want next remote control bins that empty them self’s for them
)

By far the worst council. Very poor processes geared to taking your money at every opportunity, e.g automated emails to mailboxes you can’t respond to with no option to speak to anyone.

The parking fines they issue are a joke. How about looking at all of the illegal parking on Green Street by van drivers. You never see them getting a ticket. And how about Raymond Road where Tesco, Iceland and Lidl use it as their own private delivery yard. Roll cages lined up on the pavements, trucks mounted on the pavements and the sheer volume and depth of potholes!

It would be nice to see them to tackle dangerous parking for once. I’m not holding my breath though. Can’t wait to move away from here.

The worst council all over the UK
They don't help for people only want lot of money from pocket they don't scare from God. Money hungry people. Very very disgusting people working in the council.

Newham council is the most dysfunctional council I know. Every time enquiry about something, mostly get no solutions.

Elections team are a joke. Did some election vote counting work. Expect to not be paid at all. Had to chase this for neary a month (july 31st to 23rd Aug). They dont respond to emails or calls

The dirtiest borough in London.
Rubbish everywhere. They miss rubbish bins collections regularly and there is no chance to report it online because that option doesn't work.

Newham council are absolutely useless!!!
If you need to contact any member of any team, there is a totally disconnected system of pressing buttons. Once you eventually get to talk to a person, they instantly cut you off. Their attitude seems to be “OH DEAR WHAT A SHAME! Never mind I'm sitting here all day and I'll get another call soon”.

BY THE WAY NEWHAM, NOT EVERYBODY IS ONLINE!

To rub salt in the wound, I then sat on the phone listening to a recording which kept on saying 'YOUR CALL IS IMPORTANT TO US!!'

I rang the council at 1.35, hoping that I might get through to a member of staff, but was sent on a wild goose chase, from press 3, press 2, etc. Eventually I get through to a queuing system and told I'm number 14 in the queue, and half an hour later I'm still number 14 in the queue and being told, 'YOUR CALL IS IMPORTNT TO US!!'

THREE HOURS TWENTY MINUTES LATER AT 16.55 WITH ONLY FIVE IN FRONT OF ME, THE LINE SHUTS DOWN.

I reported an issue on the 20 June, and was told it would be dealt with in two weeks. (This exact same issue has been raised every year since May 2019. And has yet to be resolved). Today, SIX weeks later, it STILL HASN'T BEEN CARRIED OUT.

I'm sorry, but the only thing I can say is, NEWHAM COUNCIL YOU ARE USELESS AND THE PEOPLE RUNNING IT ARE TOTALLY INCOMPETANT AND WOULD BE BETTER EMPLOYED PICKING UP A BROOM AND SWEEPING THE STREETS. AS FOR THE MAYOR, ROKHSANA FIAZ, AND THE HEADS OF DEPARTMENTS, THEY SHOULD ALL STEP DOWN AS THEY ARE THE LEADERS AND RESPONSIBLE FOR THIS UTTER SHAMBLES OF SUBSTANDARD WORKMANSHIP, OVER-INFLATED CONTRACTORS’ COSTS AND GENERALLY ‘COULDN’T CARE LESS ATTITUDE’ THROUGHOUT THE ENTIRE COUNCIL, FROM THE TOP TO THE BOTTOM.

THE WHOLE OF THE OVERPAID, UNDERSKILLED PETTY BUREAUCRATIC TIME AND MONEY WASTERS SHOULD BE REMOVED FROM THEIR POSTS AND REPLACED BY PEOPLE WHO CARE ABOUT WHAT SERVICE IS PROVIDED TO THE BOROUGHS TAX PAYERS.

So if Newham council have anything to say in response to these comments, PLEASE DO get back to me and we can discuss this tip of the iceberg issue; and I know there are many Newham residents who would also love the opportunity to discuss their issues with you too.

Basically Newham, you couldn’t organise a party in a brewery!!