The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It’s companies and people like this that remind you, you have no chance holding big companies to account who refuse to fix issues they are responsible for. If you are ever unlucky enough to have to de... Voir plus
L'entreprise a répondu
I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Voir plus
L'entreprise a répondu
Very pleased with the speedy response to my claim. All the workmen were very helpful and polite. The only reason for the missing star is that I was given no warning on the last few visits they just ar... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
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Davy Avenue, MK5, Royaume-Uni
- nhbc.co.uk
3,7
Moyen
609 avis
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A répondu à 72 % de ses avis négatifs
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My claim was acknowledged promptly and…
My claim was acknowledged promptly and I was given detailed information throughout the process.
30 juillet 2026
Réponse de NHBC
Hi Erica. Thank you for your review. We are pleased to hear that your claim was acknowledged promptly and that you were kept well informed throughout the process. Thanks, Chris.
Very helpful and always kept checking…
Very helpful and always kept checking in to see if problem had been resolved.
1 août 2026
Réponse de NHBC
Hi Leighton, thank you for taking the time to leave us a review. We're so glad to hear that you found our team helpful and appreciated the ongoing check-ins throughout the process.
Thanks, Charlotte
I expected NHBC to act as an…
I expected NHBC to act as an independent organisation, but that certainly wasn’t my experience. My claim was rejected without anyone from NHBC carrying out a site inspection, despite the developer previously sending contractors to my property to attempt remedial works for the very issue I am now disputing.
The decision appears to have been made from photographs and paperwork alone, with little effort to independently establish the facts. I was repeatedly told there was “insufficient evidence”, yet no independent surveyor visited the property to assess the situation first.
Throughout the process I felt that NHBC placed more weight on the developer’s position than carrying out its own impartial investigation. For an organisation that promotes itself as providing an independent resolution service, this was extremely disappointing.
Communication has been poor, the complaints process has left me with very little confidence, and I have had to fight for basic answers and information. I am now pursuing a formal complaint and requesting disclosure of all information held on my case.
Based on my experience, I cannot recommend NHBC’s Resolution Service.
30 juillet 2026
Avis spontané
Réponse de NHBC
Hi Carl. Thank you for your feedback. We’re sorry to hear that you’re dissatisfied with your experience and that you feel your concerns were not independently reviewed. We understand how disappointing this must be.
At present, I’m unable to locate a formal complaint on our system. If you would like us to review your individual circumstances further, our Complaints Team would be happy to investigate the matter for you. You can contact them via: www.nhbc.co.uk/contact/complaints.
We value all feedback and thank you for taking the time to share your views. Thanks, Chris.
The company and staff were easy to deal with.
The company and staff were easy to deal with and helpful when required .Their contractors for main work were very helpful especially the electrician and most importantly the painter. 20 out of 10!!!! Please extend them my thanks.
29 juillet 2026
Réponse de NHBC
Hi, thank you for your review.
We're pleased to hear that you found our team easy to deal with and helpful throughout your experience. It's great to hear that the electrician and painter made such a positive impression.
Thank you for taking the time to share your experience.
Thanks, Charlotte
Great communication
Great communication. Great follow up. Prompt and safe money transfer.
30 juillet 2026
Réponse de NHBC
Hi Ivan. Thank you for your review. We're pleased to hear you experienced great communication, prompt follow-up, and a safe, efficient money transfer. We appreciate your feedback and your trust in us. Thanks Anne
Everyone at NHBC was helpful
Everyone at NHBC was helpful, supportive and professional from start to finish
28 juillet 2026
Réponse de NHBC
Hi Amy. Thank you for sharing your experience — it’s great to know our team was helpful, supportive and professional from start to finish. Thanks, Chris.
Very easy and clear process to start…
Very easy and clear process to start the claim off. I was updated regularly and any issues were dealt with swiftly.
25 juillet 2026
Réponse de NHBC
Hi Ian,
Thank you for your review. We're pleased to hear that you found the process easy and clear, and that our team kept you updated throughout. It's great to know any issues were resolved quickly.
Thanks, Charlotte
Réponse de NHBC
Hi Patricia,
Thank you for your review. We're delighted to hear you're happy with the service you received.
Thanks, Charlotte
Réponse de NHBC
Hi,
Thank you for taking the time to leave us a review. We're pleased to hear that you found our support professional, informative, and well structured. We appreciate your feedback and are glad we could assist you throughout the process.
Thanks, Charlotte
Réponse de NHBC
Hi Keith. Thank you for your review. We’re sorry for the false starts and understand your frustration. We acknowledge that the works relate to water ingress and are pleased to note they have now been completed. Thanks again for taking the time to leave your feedback. Thanks, Chris.
From start to finish NHBC gave a gold stand service
I needed to get a copy certificate. I have lasting power of attorney for my sister and selling her house. This usually involves challenging hoops to jump through, misinformed customer service staff and often weeks of tooing and froing.
From start to finish NHBC gave a gold stand service.
The call menu is extremely accessible and easy to follow with excellent prompts and support offers for people who need extra help.
The advisor was polite, very helpful and knowledgeable.
The process to replace the cert was quick and easy.
Many organisations could learn from you. Well done!
17 juillet 2026
Avis spontané
Réponse de NHBC
Hi,
Thank you for taking the time to share your experience with us.
We're delighted to hear that obtaining a copy of the certificate was quick and straightforward, and that our team was able to provide the knowledgeable and helpful support you needed. Your comments about our phone service and accessibility are especially appreciated.
Thank you again for your kind feedback.
Thanks, Charlotte
Sub Optimal
Sub Optimal - more than 6 months to resolve a defective leaking roof , clunky processes , procedures clearly designed to slow up the payment on poor workmanship
22 juillet 2026
Réponse de NHBC
Hi Mr Medar
Thank you for your feedback. We're sorry to hear that you were dissatisfied with the time taken to resolve your roof claim and with your experience of our claims process. We appreciate how frustrating this can be.
Whilst the claim has now been settled, we're sorry that the service you received did not meet your expectations and that the process felt overly complicated.
We value all customer feedback and will ensure your comments are shared with the relevant Claims Team as part of our ongoing efforts to improve the service we provide.
If you would like us to review your individual circumstances further, our Complaints Team would be happy to look into the matter with you. You can contact them via www.nhbc.co.uk/contact/complaints.
Thanks, Anne
Great response from start to finish
18 juillet 2026
Réponse de NHBC
Hi Mr Wareham. Thank you for your review! We're delighted to hear you had a great experience from start to finish. We really appreciate you taking the time to share your feedback. Thanks, Anne
Really good personalised service and…
Really good personalised service and efficient- thank you very much.
21 juillet 2026
Réponse de NHBC
Hi Miss Rawlinson,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you were happy with the service you received and the efficiency of our team.
Thanks, Charlotte
I called NHBC today to report a broken…
I called NHBC today to report a broken roof for a new-built property that is less than 5 years old, built by Bellway Homes, with evidence of the damage in a screenshot, and to my surprise, I was told that until the broken roof starts to leak water or cause issues like condensation within the house, they are not liable to fix the issue. The question is: is it better to fix the issue before the property is damaged or after it is damaged? I am beginning to think this is one of the "Rip of Britain" we watch on the BBC.
20 juillet 2026
Avis spontané
Réponse de NHBC
Hi. Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you’ve raised, and we appreciate you bringing them to our attention. I can confirm that we’ve received your formal complaint, and our Consumer Affairs Team will be in contact with you to carry out a full review of the matters you’ve raised. Thanks, Chris.
Roof issue and paint
Good communication through e-mail. Had to chase a few of things when delay to response from builders/painters
14 juillet 2026
Réponse de NHBC
Hi Mr Fazal,
Thank you for your review.
We're pleased to hear that you were happy with our email communication. We appreciate your feedback regarding the delays in responses from the builders and painters, and we apologise for any inconvenience caused.
Thank you for sharing your experience. Thanks, Charlotte
Dan was very helpful and sorted…
Dan was very helpful and sorted everything out for me
Roofers and decorator did a. Good job
Scaffolders are a bit careless and they have left some of there equipment behind
18 juillet 2026
Réponse de NHBC
Hi Mary. Thank you for your review. We're pleased to hear that Dan was very helpful and that you're happy with the work completed by the roofers and decorator.
We appreciate your feedback regarding the scaffolders and the equipment left behind, and we're sorry for the inconvenience caused. We'll make sure this is followed up with the relevant team. Thank you for bringing it to our attention. Thanks, Anne
All good from Start to finish
All good from Start to finish, handled my building complaint well and efficiently
14 juillet 2026
Réponse de NHBC
Hi Darrell,
We're pleased to hear that you had a positive experience from start to finish and that your claim was handled efficiently.
Thank you for taking the time to share your experience. Thanks, Charlotte
Attended on time
Attended on time, did initially say that builder was to deal and pay but ended up NHBC giving us money to resolve instead..but isnt this all the builders issue anyway
16 juillet 2026
Réponse de NHBC
Hi Paul. Thank you for your review and for sharing your experience.
While the builder is generally responsible for addressing defects during the first two years following completion, your claim was raised during years 3–10 of the Buildmark policy.
In these circumstances, while we invite the builder to undertake the works, they are not obligated to do so. Therefore, NHBC will provide financial assistance to help resolve outstanding issues.
We're pleased we were able to support a resolution in your case and thank you for sharing your experience. Thanks, Anne.
A good experience with NHBC.
After I reported our problem to NHBC, they were very prompt in sending an Inspector. He made a very thorough investigation and produced his report, recommendations and costings within one day. The work was contracted out to a firm we knew and had confidence in. They used a specialist roofing firm to do the work and they did an excellent job, even working over the weekend to finish it on time! The final job was redecoration and this was done expertly and in one day with the minimum of inconvenience to us. Altogether an excellent experience, which hasn't always been our experience with NHBC!
15 juillet 2026
Réponse de NHBC
Hi Tom,
Thank you for your feedback.
We're pleased to hear that the inspection was carried out promptly and that the work was completed to a high standard with minimal disruption. It's great to know you were happy with both the contractors and the overall experience.
Thanks,
Charlotte
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