The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Voir plus
L'entreprise a répondu
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It’s companies and people like this that remind you, you have no chance holding big companies to account who refuse to fix issues they are responsible for. If you are ever unlucky enough to have to de... Voir plus
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I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Voir plus
L'entreprise a répondu
Very pleased with the speedy response to my claim. All the workmen were very helpful and polite. The only reason for the missing star is that I was given no warning on the last few visits they just ar... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Coordonnées de contact
Davy Avenue, MK5, Royaume-Uni
- nhbc.co.uk
3,7
Moyen
609 avis
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A répondu à 72 % de ses avis négatifs
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TOTAL SCAM!! They will refuse your application without visiting site
Total disregard for circumstantial conditions - I will not advise anyone to go near NHBC when it comes to getting warranty for new builds, especially if you are a small developer, they are just there to take you money and refuse your application once you start having any issue, plus the inspectors they send out to smaller sites are highly incompetent - for example in my site the folder was not updated and the inspector was always depending on STG building control for directives. Very poor service - NHBC is definitely not for small developers. MY application was refused without any cogent reason - the inspector had not even been to site for over 3 months, after complaining this was what they said - 'Under Rule 13b, NHBC reserves the right to cancel an application for cover. Based on the information reviewed, there are no substantiated grounds for appeal. - TOTAL SCAM!! Save your money and go to other companies like bluezone etc.
14 juillet 2026
Avis spontané
Réponse de NHBC
Hi Mr Olateju. Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with your experience and the outcome of your application.
We appreciate you taking the time to explain your concerns regarding the inspection process, communication, and the decision made on your application. Although your complaint has already been reviewed, please know your feedback is taken seriously and is passed on, so we can continue improving the service our customers receive.
Thank you for taking the time to leave your review. Thanks, Anne.
It took six years to fix our roof.
We first reported our problem to NHBC 6 years ago. NHBC said it was under the claim limit and we appointed local builders who failed to repair the problem. We claimed again and NHBC accepted the claim, but another failed repair led to more problems. We're hoping that the third attempt at repair is permanent.
14 juillet 2026
Réponse de NHBC
Hi Mr Earnshaw. Thank you for sharing your feedback. We're sorry to hear that resolving your roof issues has taken so long and that previous repair attempts did not successfully address the problem. We hope the latest repair will now provide a lasting solution.
If you remain dissatisfied with your experience and would like us to review your concerns, details of our complaints process can be found at www.nhbc.co.uk/contact-us/complaints.
Thank you again for taking the time to leave a review. Thanks, Anne
Réponse de NHBC
Hi,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you were happy with the work and found the team respectful, clean, and tidy throughout.
Best wishes, Charlotte
Someone in government needs to address…
Someone in government needs to address the failings of the NHBC.
Not fit for purpose. Only issues over £3k covered. Resin stone window sills not classed as structural, so if they cracked through settlement etc not covered - Classed as cosmetic? They're making money and not delivering an even reasonable service.
13 juillet 2026
Avis spontané
Réponse de NHBC
Hi. Thank you for your feedback. We're sorry to hear that you're dissatisfied with your experience. We understand your concerns regarding the scope of cover provided and appreciate that it can be disappointing when issues affecting a home are not covered under the policy.
If you would like us to review your individual circumstances further, our Complaints Team would be happy to look into the matter with you. You can contact them via: www.nhbc.co.uk/contact/complaints.
We value all feedback and thank you for taking the time to share your views. Thanks, Anne.
Speedy resolution to issues raised
Communication throughout the process was very thorough, with regular update calls and emails on expected timescales for completion of remediation works. Contractors used to carry out the works were first class.
10 juillet 2026
Réponse de NHBC
Hi Thomas,
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the speed of the resolution, our communication throughout the process, and the contractors who carried out the remediation works.
Thanks, Charlotte
Good to follow up the case
Good to follow up the case. And inspected the real situation of the house.
9 juillet 2026
Réponse de NHBC
Mr Kwok. Thank you for your review. We're pleased that we were able to follow up on your case and carry out an inspection to gain a clear understanding of the situation at the property. We appreciate you taking the time to share your feedback and are glad we could assist. Thanks, Anne
Professional attitudes
Polite, friendly communications. Swift actions. Very professional approach.
8 juillet 2026
Réponse de NHBC
Hi Helen. Thank you for your kind review. We're delighted to hear that you found our team polite, friendly, and professional, and that our communication and actions met your expectations. We really appreciate you taking the time to share your experience. Thanks, Anne
How things are explained to me and…
How things are explained to me and quick response back from any worries l had. Also concern that l was happy or if needed extra help as l am a senior citizen dealing with these problems on my own. Thank you
11 juillet 2026
Réponse de NHBC
Hi Heather,
Thank you for your kind review.
We are pleased to hear that you found our explanations clear and that any concerns you had were addressed promptly. Providing support and reassurance throughout the process is very important to us, and we are delighted to know that you felt well supported.
Thank you for taking the time to share your feedback. Your comments are greatly appreciated.
Best wishes, Charlotte
Rubbish guarantees
Don’t be fooled into believing the NHBC protects your home. Their warranty only covers structural defects, not the everyday problems most homeowners actually face. Plumbing issues, drainage faults, leaks, broken doors, electrical failures — none of these fall under their protection. When things go wrong, you quickly discover how limited the coverage really is. When problems appear in the first few weeks, you quickly learn that it’s NOT NHBC’s responsibility to fix them. Issues like drainage faults, heating failures, plumbing leaks, electrics, doors, windows, and general workmanship are all classed as builder defects, not structural problems. NHBC won’t step in, because their warranty only covers major structural issues.
29 juin 2026
Avis spontané
Velux and dormer repairs.
repairs carried out but took a while to complete. Delays in fitting a velux window were out of the control of NHBC. Wrong window delivered. Then damaged window. Then sent to the wrong site. Finally fitted at the forth attempt. Repairs to dormer window completed at first attempt. Decorating repairs done quickly after completion of repairs.
9 juillet 2026
Réponse de NHBC
Hi Tony,
Thank you for taking the time to leave us a review.
We're pleased to hear that the dormer repairs were completed successfully on the first visit and that the decorating works were carried out promptly afterwards.
We also appreciate your patience throughout the Velux window replacement process, and we're glad that everything has now been successfully resolved.
Thank you again for your feedback.
Many thanks, Charlotte
I have been dealing with a truly…
I have been dealing with a truly professional Company in NHBC. From the start of the claim process they have kept me informed of the process and kept to agreed timelines. The Claim Engineer was thorough in evaluating my claim and, again, made the process very clear. Unfortunately the builder has not performed to anywhere near the same level as NHBC and my issue remains open.
4 juillet 2026
Réponse de NHBC
Hi Robert. Thank you for taking the time to share your experience. We're pleased to hear that our team kept you informed throughout the claims process and that your Claim Engineer provided clear guidance and a thorough assessment.
We appreciate your feedback and are sorry that the matter remains ongoing. Thank you for recognising the professionalism and commitment of our team, and we will continue to support the claim through to its conclusion. Thanks, Anne
Leaking roof
Good communication and all staff were punctual. The checks were thorough and all work carried out to a high standard.
12 mai 2026
Réponse de NHBC
Hi Mr Gunn, We're so pleased to hear that you were happy with the service you received. It's great to know that our team kept you informed throughout, that the checks were thorough, and that the work was carried out to a high standard. Thank you for taking the time to share your experience. Thanks, Charlotte
Straight forward & easy process
Great comms, help and made the whole process straight forward
3 juillet 2026
Réponse de NHBC
Hi Daniel. Thank you for your kind review. We’re really pleased to hear that the communication and support you received helped make the process straightforward. Thanks, Chris.
Réponse de NHBC
Hi Paul. Thank you for your review. We're pleased to hear that you found the service seamless and experienced great customer service. We appreciate you taking the time to share your feedback. Thanks, Anne.
Excellent service.
Knowledgeable and friendly staff who dealt with my claim. Very satisfied with the service provided and the outcome.
1 juillet 2026
Réponse de NHBC
Hi Harjinder, thank you for your positive review. We're pleased to hear you were happy with both the service and outcome of your claim. We’ll be sure to pass your feedback on to the team. Thanks, Charlotte
Stress Free Resolution
Easy to contact and set up a Claim. Explained each step as we went along. Found the conversion on the Phone, we were be listened to and actions taken.
1 juillet 2026
Réponse de NHBC
Hi Christopher, we’re really pleased to hear that you found the process stress free and easy to navigate. It’s great to know that our team kept you informed at every stage and made sure you felt listened to throughout your claim. Your feedback truly means a lot, and we’re glad we could help assist with your claim.
Thanks, Charlotte
Great Staff
All the staff dealing with my case were very helpful, guiding me through what seemed to me to be a very complicated issue.
29 juin 2026
Réponse de NHBC
Hi Eddy. Thank you for your kind review. We're delighted to hear that our team was able to guide you through what felt like a complicated issue and provide the support you needed throughout the process. We really appreciate your feedback and will be sure to share your comments with the staff involved. Best wishes. Thanks, Anne
Effortless claim and helpful staff
29 juin 2026
Réponse de NHBC
Hi Debbie. Thank you for your review. We’re glad you found the process effortless and the team were helpful. We really appreciate you sharing your experience. Thanks, Chris.
NHBC keep in touch with me during this process
NHBC, keep me up date each step of the journey
23 juin 2026
Réponse de NHBC
Hi Miss Davey. Thank you for your review. We’re glad to hear the team kept you fully updated throughout the process and appreciate you sharing your experience. Thanks, Chris.
Helpful and understanding
Both my claim handler and assessor have been very helpful and shown great understanding to my problem.
25 juin 2026
Réponse de NHBC
Hi Sandy. Thank you for your kind feedback. We’re really pleased to hear that both your claim handler and assessor were helpful and understanding. We will be sure to pass your comments on to the team. Thanks, Anne
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