Nicheonline Avis 

1 475
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered some magic trousers and il be honest they were awfully creased. I returned them but when I mentioned this to them and explained why this was a problem for me, they were brilliant, so helpfu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was tentative about ordering to begin with as often Facebook ads are misleading. So I just ordered two pairs of the joggers. I loved them so much I've made two further orders since - jeans, shorts a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I absolutely love Niche. The clothing quality is second to none. It fits perfectly and so comfortably to wear. The customer service is great, on the odd occasion I’ve needed to return something th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Not only do the ordered items come beautifully packed but they are fabulous quality goods. The Coco range is incredibly good value for money and I can vouch for their fit, fabric and versatility. Shor... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour femmes

Écrit par l'entreprise

Niche is the sister company of Hancock and Wood who are a fourth generation family business. Our department store has been trading from the same site in Warrington, Cheshire since founded in 1914. We have developed and expanded over the years to meet the changing demands of our customers and now combine the best traditions of service with a modern twist. In July 2020 we launched our online brand Niche serving customers both nationally and in the local area, offering our latest arrivals online at affordable prices. We receive new stock several a week so there is always something new to tempt you! We pride ourselves on providing excellent customer service following the traditional service model that we adhere to within our bricks and mortar store. Unlike many faceless online companies we will resolve any issues you may have quickly and efficiently. Susie is now the fourth generation of the Hancock family to take the helm at H & W, her sons Billy and Henry aspire to take the reins of the family business in the future!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(1 475)

31 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Postage going out and on returns

Postage going out and on returns, doubles the cost of a low value item. Will certainly think twice about ordering low value items or in fact any items!

25 juillet 2024
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Réponse de Nicheonline

I'm sorry you are unhappy with our returns policy. As a small business, free returns are not something we can currently offer. I'm sorry for any inconvenience this has caused you

Noté 5 sur 5 étoiles

Lovely joggers

The website is very clear and easy to order. Delivery is quick and items are very well packaged. I have around 8 pairs of these joggers in various colours and patterns and often get compliments on them. They are so comfortable to wear and wash really well. I've just ordered 2 more pairs ...think I'm addicted to them 😄

7 août 2024
Avis spontané
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Réponse de Nicheonline

Thank you so much for your lovely review, we are so glad you love our products!

Noté 5 sur 5 étoiles

I really enjoyed my first shopping…

I really enjoyed my first shopping experience with Niche. I found the website easy to navigate through and I received my clothing within two days with standard delivery. I am already eyeing up my next favourites x

7 août 2024
Avis spontané
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Réponse de Nicheonline

Thank you so much for your kind words, we are so pleased you enjoy shopping with us x

Noté 3 sur 5 étoiles

Very disappointed with my cropped…

Very disappointed with my cropped trousers on my order delivered last week. One button was missing on the bottom side of the leg. Had to cut off one button on the other leg to match the other. Other than that excellent products, speedy delivery and very comfortable.

31 juillet 2024
Avis spontané
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Réponse de Nicheonline

I'm sorry to hear you are not fully satisfied with your order. We do offer free replacements for faulty items. If you have any issues in the future, please contact us and we can get it resolved

Noté 4 sur 5 étoiles

First timer

Fast delivery - well packed
Dealt with query very quickly
Very pleased with items and service- will be using again for sure

5 août 2024
Avis spontané
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Réponse de Nicheonline

Thank you for your lovely review

Noté 5 sur 5 étoiles

Excellent products and service

My first purchase from niche online and unfortunately my parcel went astray. Yasmin replied to my email very quickly on the same day and dealt with the issue promptly and professionally. I received my items today and am delighted with them. I would definitely recommend this company without hesitation. Thank you for your excellent products and superb good old-fashioned service. A*

5 août 2024
Avis spontané
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Réponse de Nicheonline

Thank you so much for your kind words. We are so grateful!

Noté 4 sur 5 étoiles

Good selection of clothing and other items

Really liked the clothes This popped up in Facebook I have bought from a couple of other shops, that sell similar goods I liked the different clothes and your range was more in colours and designs. Good clear sizing details, very reassuring Also I like to zoom in on the pictures and the website allows that too.

26 juillet 2024
Avis spontané
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Réponse de Nicheonline

Thank you so much for leaving a review. We are glad you enjoyed shipping with us

Noté 5 sur 5 étoiles

Very comfortable cut off trousers

My trousers arrived within a couple of days and are excellent. I brought them in different colours last year and these are just as nice.

25 juillet 2024
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Réponse de Nicheonline

Thank you so much for your lovely review

Noté 5 sur 5 étoiles

A great company

A great company, super fast delivery.
Have bought clothes from Niche a few times, always as described

10 juillet 2024
Avis spontané
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Réponse de Nicheonline

Thank you so much for leaving a lovely review

Noté 1 sur 5 étoiles

I have 2 items that were sub standard…

I have 2 items that were sub standard on I got 10% discount cost me more than that to get repaired. The second item are a pair of denim joggers where the seams are coming undone. Contacted chat line where they want pics of faulty item before they do any thing to rectify. Clothes are supposed to be made in Italy and even with out faults every item I have purchased has had many loose threads Must use a back street company to make their clothes.
I would nor recommend this company or their customer services. Up date. I was not offered 20% off any thing. The fact Niche wants pics of faulty items makes you feel like a liar. I did except 10% off daisy top as agent could not promise I could get another one sent . At no point did I say I would keep faulty denim joggers or get offered 20% off or towards a future purchase. However they were so rubbish they are now in the bin.

31 juillet 2024
Avis spontané
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Réponse de Nicheonline

We’re sorry your experience with us has led to a one star review. When a customer contacts us regarding a faulty item, we require a photo of the fault. Unfortunately you were not able to provide us with this. However, as a gesture of goodwill, we still gave you the partial refund of 20% and 10% off your next order. We also spent time assisting you with options for you to return the item back to us, however you chose to keep the item. We are sorry that you are unhappy with our clothing and customer service.

Noté 5 sur 5 étoiles

Very happy …

Really good purchase and nicely made easy purchase really quick delivery too will buy from here again

19 juillet 2024
Avis spontané
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Réponse de Nicheonline

Thank you for a lovely review, we are glad you are pleased with your experience with us

Noté 5 sur 5 étoiles

I’ve found a gem…

Not only do the ordered items come beautifully packed but they are fabulous quality goods. The Coco range is incredibly good value for money and I can vouch for their fit, fabric and versatility. Shorts and crops are lightweight, stretchy and comfortable. Ideal for holidays or at home. Elasticated waist enables all sorts of activities without the metal buttons and zips digging in. Love that Niche are based in the UK, are responsive on chat and offer brilliant value for money. Thank you Niche.

24 juillet 2024
Avis spontané
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Réponse de Nicheonline

Thank you so much for your kind words! We are so pleased you enjoy shopping with us!

Noté 5 sur 5 étoiles

Jungle Pandora Bag

Ordered the Jungle Pandora bag. It arrived within a couple of days. Really nice bag. Plenty of pockets to fit all my stuff in. It’s fits a lot in and still really light and comfortable to use. Will be buying another in darker colours for winter. Thank You ☺️

17 juillet 2024
Avis spontané
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Réponse de Nicheonline

Thank you for your lovely review, we are so glad you love your purchase!

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