Nike Avis 525

Issued started when tried to order a Jordon 4 on the SNKR app, which declined my payment. Tried twice and then the following day installed the app and managed to order the shoes for my son birthday.
Email confirmation came with a Royal Mail tracker number confirm in delivery for 7 June.
Nothing came, so I called Nike so called customer service on 9 June and spoke with ‘Fares’ who is the most unhelpful person I came across! Just read a flow chart in front of him like a robot!
Explained that these were a present and my son birthday is on the 9 June, I need to find out where they were as the tracker number is not working. He kept insisted that I wait for 6 days before anything is done.
I requested that I need to speak with a supervisor, where point blank refused and stated that he will be calling me back 10 June with an update before 11 and he logged a complaint, and he will email me a 10% off discount (that did not happen).
On the 10, there was no call back (No surprise). I called and spoke with Mohammed who after spending further 10 minutes explaining insisted on a refund, where I explained these a present I need the trainers. I further requested to speak with his supervisor, where he said someone will call me in the next 24 or 48 hours!
Again I was offered the 10 % discount, nothing came through.
It looks like it is impossible to speak with someone to raise a complaint and resolve an issue with Nike. The worst customer service in the world!!!!

I bought my husband a pair of Nike Air 270 trainers in March 2023 and one trainer has a puncture and are no longer wearable, the trainers apart from that are in great condition. They cost £179 and I have today been told that because they are over 2 years old I cant get any compensation. Wow! its 2 years and 3 months. Absolute joke, and for the cost I would expect them to be still going for at least 4 years.

I am so disappointed with Nike, the quality of their products are so bad recently! I got leggings and the seams are ripping anywhere they have stitching on them! Down at the bottom of the legs,up at the waist literally everywhere! I sewed one part already on the pants but don’t want to have to sew every single stitching part back together! I’m so disappointed and won’t be shopping at Nike ever again! Even though previously every item of my gym gear including several pairs of trainers are Nike! But I’m not paying for their bad quality!

Sent back two pairs of trainers for a refund - both in their original packaging. I've got proof of postage for the items but they refuse to give a refund for one of the items, saying they didn't receive it. Not sure how one of the trainers can go missing if they were in the same outer box and with proof of postage too! Now they are ignoring my emails and won't forward my case to a manager or someone else to look into it fully. Sounds like some stealing is going on in their warehouse by their own staff and they refuse to investigate

The fact Nike dont respond to negative reviews says it all. Their customer service belongs in a pile of dog s#!@, awful company. Never buying from them again.

If I could put 0 stars I would....
Bought a brand new pair of the vapourfly 4 - what utter garbage.....
I did one run to find that the heel part had fallen off and the centre (gap) was full of stones...
Contacted Nike and just got exasperated with the lack of anything from them....

£240 = worst money you will ever waste and I have been a fan of Nike for 30 years...

Serious - do not consider these running shoes they are farcical

Shocking service, an item was ordered, it didn't turn up, on lodging a complaint Nike then sent me screen shots of the parcel in a full recycling bin and a screen shot of my safe place instructions which were to place it over the side gate in the rear garden which is no where near the bins at the front of the house.
No card left by the delivery driver and no knocking on the door, all I can assume is that the parcel was thrown out with the rubbish, they refused to send the item again. Avoid this company and its couriers. Incompetent, in half a mind to take them to small claims as they fail to grasp my contract was with them and they have failed to fulfil it.

Scammers, returned 7 items claimed I only returned 5. Typical workers stealing stuff

Nike customer service awful, I just wanted confirmation on whether I could use a gift card with a promo voucher, simple ask. Customer Services couldn't respond. Sort the shambles of your customer service out Nike, or more loyal customers will walk.

I’m extremely dissatisfied with the Nike AirMax Portal shoes and the abysmal customer service I've received. After only a few months of light wear, the sole started coming off, a shocking lack of durability for a brand like Nike, and especially for shoes marketed for their robust AirMax technology.

What followed was an even more frustrating ordeal with their customer support. I contacted them, provided an image of the damaged shoes, and was promptly sent a return label, so I sent the shoes back, requesting a refund.

A few days later, I inquired about the status of my refund. I was informed the shoes were in their warehouse and would be inspected within four days. This seemed reasonable. However, after four days passed with no update, I had to contact them again. This time, I was asked for a post office receipt, which I immediately provided. The response? A shocking two-week waiting period for someone to inspect the shoes due to a "high volume of returns."

This entire process feels incredibly shady and suspiciously like a scam. It's been weeks since I returned the faulty product, and I'm still no closer to getting my money back. The constant delays, shifting timelines, and the feeling that I'm being deliberately stalled are deeply concerning. I'm now almost certain I will never see a refund. This has been a truly shocking and unacceptable experience from start to finish. I strongly advise against purchasing these shoes or expecting any reasonable support from Nike.

Absolutely shocked by Nike’s customer service. I returned a pair of Nike trainers via their official returns process (InPost) and have proof of postage. Nike received the return but is now claiming I sent back a non-Nike item, which is completely untrue.

Despite repeated attempts to get this resolved, I’ve been met with automated responses and no proper investigation. I’ve asked for escalation and for them to contact InPost, but they’ve refused and now want to return the “non-Nike” item back to me — an item I never sent in the first place!

This feels like a scam, and I’m left out of pocket for an item I returned exactly as instructed. I will be reporting this to Trading Standards, filing a chargeback, and sharing my experience widely so others don’t end up in the same position.

Avoid shopping with Nike. If something goes wrong, you’re on your own.

Son got a pair of Phantom Gx elite boots which ripped at lace hole after 2 wears. Contacted Nike with the problem but they don’t want to entertain it at all even when it’s such a reoccurring problem. Nike gear is getting worse by the day but also getting more expensive. STAY AWAY

I was given a pair of Air Max 1 as a Christmas present and the toe felt colour bled and smudged across on to the white of the shoe.
Nike said I can send the faulty pair back, but as they were bought in a Black Friday deal Nike will not refund the price I’d now have to pay for a replacement pair. So I’d have to pay an additional £35 for a replacement pair.
Nike offered a 10% discount for the inconvenience but then told me I can only use it on full price non custom items, which they don’t have in my size!
For a company of this size that seems very brand aware this is terrible customer service.

Ordered 3 pairs or jordans 1 pair came with mismatched sizes so i contacted them straight away to make them aware of the error and would like an exchange. Was told when i send back the mismatched pair id get an exchange. So now we're on week 2 I've had no updates and im having to chase them every other day to be told its being escalated give 24hrs this is now a weeks worrh of investigation and still no out come. Ive shopped with them for years but now they've lost a loyal customer when the original fault was there's and not mine.

product didnt arrive, said it would take 8 business dasys to investigate, 11 business days later they said it'll take another 8 business days to investigate and still not provided either an update or refund. the cusomer service team just hung up

I actually wish I had read the reviews. I’m a huge trainer fan and have hundreds of pair. Mostly Jordan or Nike. But on this occasion. I returned a pair of trainers that I’d worn a handful of times. The material has started to fray on the top of the trainer. Cost £160. I bought in sale so only £106. I returned them under warranty. But it’s been awhile now and I keep getting told 3-5 days. It’s straightforward. I’ve actually replaced them already and bought some DN8 trainers. So Nike get a lot from me. But if this is how they are going to treat me I won’t be buying anything more from them. Not a pair of socks.

The worst customer service department I have ever had to deal with. One colleague tells your one thing, then someone tells you the total opposite. They just cut you off the online chat and don't want to transfer you to a manager when you repeatedly ask!! I will contact the bank to resolve the issue ... Avoid at all costs!

Their system committed an erro,r and the employees, after I proved I was in the right, gave me an unmonitored email instead of an email where I could actually resolve my issue
They did not in any way resolve it at all
stay away

I’ve been a loyal Nike customer for years, but I’m honestly very disappointed with how they’ve handled my recent experience. My account was suddenly restricted without any clear explanation. I received no proper communication, just a generic message saying my account was blocked. I wasn’t even given the chance to understand what triggered it or to appeal the decision.

Trying to contact customer service was equally frustrating — long wait times and no real help. It feels like they just shut me out with no regard for customer loyalty or transparency.

I expected better from a brand like Nike. I won’t be shopping with them again, and I’ll be taking my business to companies that value their customers and communicate openly.

If I could give Zero stars I would chose that. Useless online customer service and EVRI delivery company. EVRI changed a name previously for a reason, but still the same.

I ordered a pair of trainers. They said in 2-3 working days I will have them. After 3 days I received a confirmation email from NIKE on Wednesday 26th March, that it is being delivered to the pick up shop I put. When I arrived to the pick up point, on Friday 28th March, they said that Evri has never delivered it. On the tracking number by EVRI, on 26th March said " delayed and we will try to deliver in the next 24hrs. That happened on Wednesday 26th March, which never happened.
I spoke with the chatbox that NIKE has as customer service and they asked me if I want a refund or reship. I said a reship. The Nike person told me to wait until to check their systems and of course the chat went "Inactive and end conversation" because it was inactive for long time, for which I had never been informed. Afterwards, again I did the same process with another NIKE person. That person said that I see a colleague process a refund, I said I didn't ask for a refund but for a reship. Anyway they gave me a new order number.
After 3 days, today 31/03/2025, I asked NIKE via chat where is the tracking number for my order and they said that they haven't received the previous order from EVRI (Which EVRI NEVER DELIVERED) and they don't have shipped it yet, so they don't have a tracking number.
From When i first put my order is 10 days and I still haven't received the order.
Is NIKE not good company with bad reputation? Good companies provide exceptional customer service and delivery as well and they don't play with their customers.

Update: Today 02/04/2025 and still they don't provide tracking number. I requested full refund. I believe something fishy is happening here..I cancelled everything. For compensation they provided me a 15% code which is not working in the pair of shoes I am trying to purchase the last 2 weeks.

NIKE WHAT A JOKE AND I THOUGHT YOU WERE A TRUSTED COMPANY.