NIKITA Avis 1 127

TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was inundated with ads for the pain free ear cuff and as an avid piercing lover I had to give it a go, I actually didn't have much faith in it, I try to gravitate my shopping towards independent... Voir plus

Noté 5 sur 5 étoiles

My wife loved the ear ring we got her for her birthday, fits perfect and a good quality. Really like the customer approach of the business, with a free chain on offer and great engagement

Noté 5 sur 5 étoiles

Beautiful silver coloured ear cuffs which are so comfortable that I actually forgot I was wearing them! No pinching .. no pain! Came with a free necklace which is also gorgeous but broke after 2 wears... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased the coloured stone ear cuffs, they look lovely on and do not pinch, making them very comfortable to wear. Very pleased with the quality and delivered very quickly.

À propos de l'entreprise

  1. Bijouterie
  2. Boutique de cadeaux
  3. Magasin d'ameublement et de décoration

Écrit par l'entreprise

Empowering jewellery & home décor for women. A proud independent, sustainable, female-owned brand. Specialising in quality 18k plated, water-resistant affirmation jewellery as well as quirky, uplifting homeware.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

I was doubtful...

I was inundated with ads for the pain free ear cuff and as an avid piercing lover I had to give it a go, I actually didn't have much faith in it, I try to gravitate my shopping towards independent sellers, especially if they are women (girl power and all that jazz) but I tend to find 9/10 they end up being drop shippers. Not with this brand.

Ear cuff is indeed pain free, well made and all sparkly. It came well packaged in gift bags within a gift box, branded, eco-friendly packaging, "How to Wear" leaflet and a little pamphlet on their story. My cuff arrived with not only the free gift advertised but also a chuckle inducing "Perv Protector" laptop camera cover.

Will be ordering more colours and other pretty things again soon!

16 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

My ear cuff fell off multiple times and was eventually gone

My ear cuff fell off multiple times and eventually was completely gone. I ordered it because Nikita said their ear cuffs wouldn't do this. I appealed to the company for a resolution and was told I'd need to buy another product to get any compensation. I was also told that they have never had this issue before with other customers. The whole thing has been a real waste of money.

15 juin 2026
Avis spontané
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Réponse de NIKITA

Hi Theo,

Thank you again for taking the time to leave your feedback. We're truly sorry that your initial experience with your ear cuff was disappointing, and we completely understand your frustration.

Since your review was posted, we've been in touch with you directly via email and were pleased to arrange a replacement for you. According to the tracking information, the replacement has now been successfully delivered.

We've also sent a follow-up email to check that everything arrived safely and that you're happy with the replacement, but we haven't heard back from you just yet. If you have a moment, we'd really appreciate it if you could take a look at our recent emails and let us know how you're getting on.

As we've been able to resolve this for you and provide a replacement, we would be so grateful if you would consider updating your review to reflect your overall experience with both our product and customer service.

We genuinely value every customer and always do our best to make things right when issues arise.

Thank you again, Theo. We look forward to hearing from you.

Warm wishes,
Lily x

Noté 3 sur 5 étoiles

I have supported this brand through…

I have supported this brand through multiple purchases because I genuinely like supporting small businesses. However, I’ve become increasingly disappointed by the gap between what this brand promotes and what I’ve experienced as a customer.

The messaging is heavily focused on empowerment, community and appreciating customers, yet customer interaction often feels selective. Some customers appear to be consistently acknowledged while others, despite making repeated purchases, seem to go unnoticed.

I also found the owner’s engagement on social media inconsistent. When followers ask where featured items have been purchased, some seem to receive direct links and detailed responses, while others are given vague answers or no meaningful information at all. I experienced this myself and found it disappointing.

I was also disappointed to find that a necklace marketed as tarnish-free has already started showing signs of wear.

No business is perfect, but authenticity matters. If a brand chooses to build its reputation around certain values, customers should be able to see those values reflected in both the products and the customer experience.

This isn’t written by a hater. It’s written by a customer who has spent money with the business, wanted to continue supporting it, and ultimately felt let down.
I have chosen to leave this review anonymously, as I do not feel comfortable being identified as the customer behind this feedback. However, I believe honest feedback is important, particularly from those who have genuinely supported a business.

7 juin 2026
Avis spontané
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Réponse de NIKITA

Hey,

Thanks for taking the time to leave this feedback.

I'm genuinely so sorry to read that this is how you've felt as a customer, especially after supporting us through multiple purchases. We really do appreciate every single person who chooses to shop with us, so it's upsetting to hear that you've felt overlooked.

I'm particularly sorry that you've felt like you're not being responded to on social media. We do our absolute best to reply to every comment and DM we receive. If you're referring to comments on our social ads, these can be incredibly difficult to keep on top of due to the volume we receive, but we always try our very best to respond to as many people as possible.

I'd really appreciate the opportunity to understand more about your experience and the concerns you've raised, including the issue you've mentioned with your jewellery. As your review has been left anonymously, I'm unable to identify you or look into this further from the information provided.

If you're happy to do so, please contact me directly at creative@nikitabyniki.com. I'd love the chance to speak with you personally, better understand what's happened, and see if there's anything I can personally do to help.

Thank you again for your feedback, and I hope to hear from you.

Best wishes,
Maddie

Noté 5 sur 5 étoiles

Most beautiful and comfortable cuff

Super easy to order, the item arrived the next day and is the most gorgeous, comfortable cuff ever! I’ve had so many compliments on it I might need to buy another one…!

27 mai 2026
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Réponse de NIKITA

Hi Rachel,

Thank you so much for your lovely review! We're delighted to hear your ear cuff arrived quickly and that you're finding it both gorgeous and comfortable. It makes us so happy to know you've been receiving lots of compliments too! ✨

Thank you for your support, and we'd love to welcome you back for another one soon.

Best wishes,
Lily xx

Noté 5 sur 5 étoiles

Great ear cuff

I bought an ear cuff (silver) as I’ve been debating whether to get a piercing or not for ages! I wanted to see what it looked like. It’s so easy to wear, feels comfortable and adds pretty sparkle!

Nikita seems like a professional company. Easy to order, quick delivery and I was kept updated throughout the process. I recommend Nikita.

27 mai 2026
Avis spontané
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Réponse de NIKITA

Hey,

Thank you for taking the time to leave such a lovely review! We're happy to hear you're enjoying your ear cuff and that it gave you the chance to try the look you wanted.

It's also wonderful to know you had a great experience with our ordering process and delivery. Thank you for your recommendation and support - it means so much to us!

Best,
Lily x

Noté 5 sur 5 étoiles

Beautiful silver coloured ear cuffs…

Beautiful silver coloured ear cuffs which are so comfortable that I actually forgot I was wearing them! No pinching .. no pain! Came with a free necklace which is also gorgeous but broke after 2 wears… very disappointing

25 mai 2026
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Réponse de NIKITA

Hey Noonie,

Thank you so much for your lovely review. We're so happy to hear you're loving how comfortable your ear cuffs are, and that you're enjoying the free necklace too.

We really appreciate your support to our small, female-owned business!

With love,
Lily x

Noté 5 sur 5 étoiles

Great customer service - great ear cuffs

Great customer service from Nikita - I had a few questions and they always replied speedily and were so nice! Ear cuffs arrived the following day and so comfortable - will def buy some more! Highly recommend them… from a VERY satisfied happy customer! 🤗👍

22 mai 2026
Avis spontané
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Réponse de NIKITA

Hey Alison,

Thank you so much for taking the time to share such a lovely review! We're thrilled to hear that your ear cuffs are so comfortable you forgot you were wearing them, that's exactly what we aim for! Thank you for your support, and we hope you continue to love wearing your pieces.

With love,
Lily

Noté 5 sur 5 étoiles

The ear cuffs are beautiful and they…

The ear cuffs are beautiful and they truly are pain free. I recently had surgery on my lobes as my piercings had become very enlarged. With these ear cuffs I can still wear earrings. Obviously once I can have my ears repierced I will continue to wear them. So good that I have just ordered some for my daughter’s birthday. Exceptional customer service.

24 avril 2026
Avis spontané
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Réponse de NIKITA

Hey Carole,

Thank you so much for sharing your feedback. We're really glad to hear you're able to enjoy wearing your ear cuffs comfortably, especially after your surgery, and that they’ve given you a way to still wear earrings in the meantime. It means a lot to know you’ve also chosen some for your daughter’s birthday. We truly appreciate your kind words about our service and support. xx

Noté 5 sur 5 étoiles

Absolutely beautiful and brilliant…

I have just completed my first purchase with Nikita. The ear cuffs are beautiful, I also received a necklace as a free gift and ordered a £5 lucky dip which was a gorgeous trinket box - a lovely surprise!
I also ordered some coasters for a friend (first Christmas present ticked off the list!) and they are really lovely.
I would definitely recommend this company as I’m so impressed with the service as well as the products. It all arrived the next day too, and delivery was free for my order. Absolutely brilliant!

13 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous ear cuff

Gorgeous ear cuff, it’s so pretty and pain free to wear. I also got a free chain which is so gorgeous, as well as a sliding sticker to put over my laptop’s webcam! What a thoughtful gift, I put it on straight away! 🫶🏻

13 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love my ear cuff

Absolutely love my ear cuff. I wear it every day. The customer service with this company is something bigger brands should take notes from. I will be buying again from Nikita in the very near future. A special shout out to Lily for her prompt and caring customer service skills. You are a credit to the company.

11 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I bought the silver ear cuff and I love…

I bought the silver ear cuff and I love it. I do have peircings in my ears but the jewellery matches perfectly and it looks beautiful. I’ve had comments from friends and family saying how nice it looks so I’ve ordered another one, looking at the necklaces next.
Would totally recommend, great prices and fast delivery which is also a bonus. ❤️❤️❤️❤️

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Finally found ear cuffs that don't hurt…

Finally found ear cuffs that don't hurt but still stay on your ear! Brilliant designs and fantastic customer service! Thank you, I will be a regular customer for sure!!

25 avril 2026
Avis spontané
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Réponse de NIKITA

Hey Raveena,

Thank you so much for your kind words, we’re so happy you’ve found ear cuffs that are both comfortable and secure! ✨ It means a lot to hear you love the designs and our customer service. We can’t wait to have you back again soon! x

Noté 5 sur 5 étoiles

Love all my pieces

Love all my pieces, great jewellery and quality. Thank you!

27 mars 2026
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Réponse de NIKITA

Thank you so much for your lovely review - we’re so happy you love your pieces! x

Noté 5 sur 5 étoiles

These are gorgeous and do feel secure

These are gorgeous and do feel secure. It’s a real shame the larger ones are no longer in stock (i keep checking!) as a combination of size/ sparkle etc would be just fab. Very happy with my spoils and the goodie bag is top notch for a treat yourself moment. Packaging is delightful and I’d love to have an option to return for “re-use” as it’s a small business and all those extras probably do cost them to make the experience more special :-)

16 avril 2026
Avis spontané
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Réponse de NIKITA

Hi Georgina,

Thank you so much for this beautiful review, we’re absolutely delighted you love your pieces ✨

We’re so pleased they feel secure and special, and we love your idea about mixing sizes and sparkle (we’re keeping everything crossed for a restock soon too!). Your kind words about the packaging truly mean a lot - it’s something we put so much care into to make every order feel like a little luxury moment.

Thank you again for your thoughtful feedback and for supporting our small, female-owned business.

With love,
Lily

Noté 5 sur 5 étoiles

Such a beautiful gold ear cuff pain…

Such a beautiful gold ear cuff pain free and the shine looks like high quality i actually ordered 1 more definitely recommended

28 mars 2026
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Réponse de NIKITA

Hi Meeta,

Thank you for your lovely review! We’re so pleased to hear you’re enjoying the shine and comfort of your ear cuff, and even came back for another one.

Your recommendation means so much to us. Thank you for supporting our small, female-owned business! 💛

Noté 5 sur 5 étoiles

love the cuff earring

love the cuff earring. I wish i had bought two! Really comfortable and loved the additional suprise gift with came with it.

2 avril 2026
Avis spontané
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Réponse de NIKITA

Hey Harini,

Thank you so much! We’re so happy to hear you love the ear cuff and found it comfortable.

So glad you enjoyed the little surprise too!

With love,
Lily

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