NineFit United Kingdom Avis 

353
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I found the boat cover to be exactly as described. It is of good quality material and has strong attachment points. The instructions were clear and helpful. It is durable and waterproof, however to as... Voir plus

Noté 1 sur 5 étoiles

Do not use this company. I placed an order and 6 days later it still hasn't been dispatched. Customer service are ignoring my emails. I finally managed to speak to someone in India! I could hardly he... Voir plus

Noté 5 sur 5 étoiles

I was able to obtain a product discontinued everywhere else, which was an important birthday present for my wife. Given that the shipment was from the USA, I got regular tracking updates. this include... Voir plus

Noté 5 sur 5 étoiles

Excellent service...some hiccups with customs but Ninefit re-sent the items. Great communication from customer service (thanks again, Gina). Very pleased with the moonclips...this design makes loadin... Voir plus


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

353 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,9

Tous les avis

(353)

59 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Ninefit; ordering of an imported part

Through Ninefit I purchased a fitness product which was imported into the UK. The ordering process was incredibly smooth and thereafter I was automatically kept up to date with regular progress. The received lead time to actual delivery was much quicker and cleaner than expected.

22 août 2022
Avis spontané
Noté 1 sur 5 étoiles

Zero stars - avoid

Zero stars. I ordered a bulova watch and paid. 3 days later I get an email stating my order is in progress - slow but ok. 4 days later, today, I check my order, it states it is cancelled ( i did not cancel it!). The payment has been returned - ok. But no explanation, or even the courtesy to advise, why THEY cancelled my order. By the way, the same watch, bulova ref 96B257, is still for sale on their website, but is now almost €100 more than I paid!! Disgraceful - avoid.

16 juillet 2022
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Paul,

We understand your concern regarding the price. I would like to inform you that the prices are listed/changed according to the demand and supply of the product and hence the price was changed on the website. The prices involve various factors like customs charges, quality, etc and that's the reason our price differs from other local vendors. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 5 sur 5 étoiles

I was over the moon with everything …

I was over the moon with everything because I was on a tight timescale and it wasn't just a ball it needed to be converted Into a lamp for a 21st birthday present so seeing land in the UK on a Friday afternoon and got it Saturday afternoon. 2day head start for me....Nevertheless we made the birthday on time..

23 mai 2022
Avis spontané
Noté 1 sur 5 étoiles

Item no show

I ordered a golf training aid which came from the USA so no problem to wait a while. Nearly 6 weeks later I still wait. I have left messages and no one has called me. My emails go unanswered. Surely not a way to deal with customers

23 mai 2022
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Paul,

Thank you for your review.

We acknowledge that your order was delayed due to slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future.

On checking the records I see my colleague replied to your email and you have confirmed receiving the order as it was left at a business address. I'm glad to know you have received the order.

We do hope you will give us another chance to serve you in the future.

Regards,
Lavina


Noté 5 sur 5 étoiles

No problems. Good shopping experience.

Item arrived swiftly. No problems at all.

30 mars 2022
Avis spontané
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Réponse de NineFit United Kingdom

Hi Morag,

We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.

Regards,
Lavina

Noté 5 sur 5 étoiles

I was absolutely over joyed when I got…

I was absolutely over joyed when I got my wedding dress it fits perfect the picture does it no justice the delivery was very informative and It couldn't of gone better I'm very pleased with the whole service thank you so much

9 mars 2022
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Tia,

Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)

Regards,
Lavina

Noté 1 sur 5 étoiles

Rip off prices and not in UK as website suggests.

Wanted to buy some Finis swim paddles. Went to Ninefit.UK and found them at £69.00 and then extra £20 shipping, £89.00 in all. Further enquires revealed they are not UK based despite the misleading web address. Then I noted the considerable number of unhappy customers posting negative reviews. I also found the paddles for between £19 and £23 on a half dozen other UK sites. They are clearly looking to deceive customers with their web address, two plus weeks delivery time, and ripping people off with such ridiculous prices. Another huge red flag is their complete failure to respond to any customer posts on here - AVOID

6th May - as expected no response to my feedback after 2 months. Instead they are trying to get my review removed via Trustpilot. They only seem to reply to positive reviews which does them no favours by ignoring those with a negative experience.

Ps Got my fins for only £20 from UK Supplier on free next day delivery, a fifth of This suppliers delivered price.

5th December 2022.

So nine whole months later you finally respond to my review of your company and your response clearly shows you have not even bothered to read what I wrote before responding. Very disappointing.

1 mars 2022
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hello,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back to the earliest?

Regards,
Swapnil

Noté 1 sur 5 étoiles

SCAM! dont buy from here ever!

I ordered an item and wanted to return it. I sent them multiple emails and they kept saying that they will send me a return label because of their lack of response. I never got the return label and i am stuck with a jacket i cant use.

19 janvier 2022
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Oliver,

Thank you for your review.

I'm sorry for the concerns you have faced. On checking the records I see my colleague has emailed your regarding the return concern and offered you a partial refund, on your acceptance we have refunded that amount in the month of November'21.

I hope you give us another chance to serve you better in the future.

Regards,
Lavina

Noté 1 sur 5 étoiles

Scam company. Do NOT order from Ninefit.

Ordered a product that didn't get shipped for a week. So I contacted Ninefit to ask for more information. They told me they had to cancel my order and would reimburse me within 3-5 days. This was two weeks ago.

The company is becoming harder and harder to reach. No one picks up the phone (they purposefully also put a wrong areacode in their phone number to confuse customers.) The chat option on their website suddenly disappeared. No one is responding to my emails.

I really wished I'd checked this website before ordering from them. Please note that several (if not all) of the positive reviews are always placed on the same day, which is hella fishy.

Scam company. Do NOT order from Ninefit, you'll lose your money.

18 janvier 2022
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Eva,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. However, your case got delayed because of unfortunate circumstances. We acknowledge the issue at our end but do confirm that corrective actions have been taken to ensure that all refunds are processed in 1 week. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

I literally ordered a breast pump bra…

I literally ordered a breast pump bra and had to wait. They put down incorrect address so I couldn't track it. So basically spent £72 plus shipping for nothing. Don't use them waste of time and money!

9 janvier 2022
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Natasha,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance

Regards,
Swapnil

Noté 1 sur 5 étoiles

WORST Customer Service Experience

Believe the other reviewers and ABSOLUTELY DON'T order from this company - Just been through 5 weeks of the absolute worst customer service I've ever experienced. Huge lead time to ship, HUGE wait to follow shipping - multiple Tracking issues - package eventually returned to company after a month. Repeatedly lied to by customer support - finally told product not in stock anymore - tough. An absolute JOKE.

28 septembre 2021
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hi Jason,

We confirm that we have processed your refund. We acknowledge the issue at our end but do confirm that corrective actions have been taken. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Rip off

I know about skate hardware, what things should cost. Everything is overpriced. not by a little.

Please if you need skateboard hardware, don't buy it here, go to a local store with actual skaters employed. They will help you without ripping you off.

like 47 euro for a pack of bolts wich should be between 5-8 euro is really insane, Wheels for 90 euro and so on.

Please try explaining this one

8 septembre 2021
Avis spontané
Logo de NineFit United Kingdom

Réponse de NineFit United Kingdom

Hello,

We completely understand your concern about the price. We would like to inform you that all the prices on our website involve various factors like demand and supply, customs charge, quality, etc and that's the reason our price differs from other local vendors.

Regards,
Swapnil

Noté 5 sur 5 étoiles

EXCELLENT PRODUCT

I buy all my products on this page, they are already of excellent quality and their prices are incomparable, I really recommend this page to everyone.

16 juillet 2021
Avis spontané

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