NineFit United Kingdom Avis 

Their website is awful to use. The good reviews here seem like bogus names and the script is bs. I want to buy off them but they seem scary after reading this.

I bought a box of handwarmers for my mother. The advertisement shows a box as expected. The price was similar to what I paid previously. I was shocked when only 10 arrived. I contacted the company. No apologies or customer service. Apparently in the very very small print the website shows the number. A classic bait and switch. Avoid this company if you don't want to be ripped off.

If I could give them minus stars I would. I ordered an Iamrunbox laptop bag and they sent me a bog standard laptop bag worth £20. A fraction of what I paid for the one I ordered. I have spent nearly a week trying to get them to send me the one I ordered. I cannot contact them by phone any more, only email. All they keep doing is asking me to take more pictures of the one they sent. They are so different it is so obvious it is the wrong one but they still haven’t told me what they are going to do!
I believe that this is deliberate and they are a scam and do not intend to replace it with the one I ordered. I cannot get a response from them any more!
Do not use them!

Great product even if mediocre delivery.

Item exactly as described, well-packaged and in perfect condition, fairly quick delivery

Simple to order and my goods arrived in good time and in good condition. I would have liked the option to have standard holes drilled in my new bowling ball but that option was not offered. This failure may result in my next purchase being made with a company who can offer this service.

I ordered the Brett Michaels wig for a fancy dress event planned for later in the year. It was significantly more expensive than other fancy dress wigs of a similar style advertised on Amazon and sites of that nature but it appeared in the pictures to be of a higher quality than the other ‘Smiffy’s’ type wigs so I was happy to pay 3-4 times the price of those for the higher quality.

However…….

The advertised wig, when you read through the conditions cannot be returned once the package is opened.

I sent 3 emails to the seller requesting reassurance that the product would arrive as advertised as I was concerned that I couldn’t return it if I opened it (how can you discern the quality of a product which is much more expensive than others on the market without opening the bag?).

I received no replies to any of these emails!

As it transpires I’m happy with the product but the customer liaising from this company needs a good deal of work .

I’d recommend the wig (I’m using it for an Axl Rose costume) but I wouldn’t necessarily recommend the supplier as simple reassurances to customers ought to, in my opinion, be a matter of routine customer care policy.

I’d score the wig itself a 4 out of 5

I’d score the supplier a 1 out of 5.

Only for the lack of communication. My order arrived in timely fashion and more or less as described in the photos.

Excellent QUALITY, gave us confidence in their protection for ears.

OVERCHARGED $93.00 for a watch i ordered. Written 6 emails with a screenshot attached of the correct price. NO RESPONSE. Called and left 3 phone messages, NOONE ANSWERS or RETURNS CALLS. This is a violation of businesses professions code, it is UNLAWFUL to charge a customer greater than advertised.
Earlier reviews did warn bad customer service. All bad reviews have the same common response from supplier. I should have taken note of earlier reviews.
Still waiting for my refund to be processed and a response for an order placed in Feb.
This organisation needs to be investigated.

Item received, packaged well, and in good time. Quality faux leather; wallet has a lot of card holder section which fits my need. Overall good buy

I ordered the product and it arrived promptly.

The delivery came quickly and as described

My partner bought a pair of $200 supra shoes from ninefit for Christmas a present, shoes arrived 2 weeks after Christmas, shoes was 3 sizes smaller than ordered. Been trying to contact ninefit customer service for a week now with no reply to emails, when I ring I only get a stupid answering machine which I leave a msg. can anyone help me with how to contact this bad company please. I don't recommend ninefit to anyone

Had the product I needed for an exterior climbing wall & fast delivery. Thank you.

A good experience with Ninefit, but their courier service used, Evri formerly Hermes), is just plan awful providing a slow delivery service. Ninefit need to use a different courier as Enri spoil the whole experience.

Good product, reasonable price. Good communication

I ordered Shimano bike parts - yes I received two chain ring's but one was the incorrect size.

Have been constantly emailing 1) where to send the incorrect part and 2) when the correct part will arrive. Never had any acknowledgement of emails and their telephone goes straight to answer phone. Never get a reply

Did what they said they would do when they said they would do it and saved me a lot of money. Very pleased and no issues.

Very helpful on the chat initially when placing order and paying online. They got me a rare item for my Suzuki outboard engine and kept in touch notifying me of order progress. Delivery then arrived early. Cannot fault.