The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Voir plus
L'entreprise a répondu
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Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Voir plus
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week... Voir plus
Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... Voir plus
3,0
Moyen
121 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Clean Packing
The packing was neat and tidy but it would be greater if the shipment could have been made faster.
6 mai 2026
Avis spontané
They are defrauding customers
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week, they delivered in three weeks.. Use it on your own risk. I have rejected to accept the courier as directed by their customer service. Hope they will refund the amount.
Almost everything is available in Medimart and local Hong Kong stores so please order from there. Also better to touch and feel if its a medical equipment.
16 mai 2026
Avis spontané
No delivery + No Customer Service response
Waiting more than 20 days for delivery. Customer Service does not reply very often. Would avoid this company for international shipments.
5 mai 2026
Avis spontané
Réponse de NineLife Hong Kong
Hi Craig,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
NineLife
Unexplained delays - terrible customer service
Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of 10 April (which has come and passed), no proactive messaging despite missing the deadline. Emailed again - response is “just checking”.
Terrible service.
11 avril 2026
Avis spontané
Réponse de NineLife Hong Kong
Hi David,
We regret the delay in your order delivery. A refund has been processed and an email has been sent to your registered email ID. I kindly request that you continue corresponding with me on the same email thread for any further updates.
Thank you for your understanding.
Regards
NineLife
Grounding Sheet is really something!
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems better too! Now, I think I can't sleep without it!
4 février 2026
Avis spontané
Responsiveness
Quick response to the order and follow-up updates on the progress of the delivery
12 décembre 2025
Avis spontané
The process of ordering and tracking…
The process of ordering and tracking the delivery was very easy and transparent. The item i purchased was delivered on time. I will use this service again and recommend to others.
28 novembre 2025
Avis spontané
Purchase of Saffron
Everything step is smooth but it takes a bit long to receive the order.
3 novembre 2025
Avis spontané
Package is good
4 novembre 2025
Avis spontané
Not a Hong Kong company
Ordered a product. Taking over a month to deliver. Not a difficult product to ship (vitamins) and there is no issue on customs etc.
No reasons given and poor communication overall. I believe that the company is based in India which reflects that this is NOT a Hong Kong company
Look forward to hearing from you on this message stream. If you are that confident - you should have nothing to hide
The fact that i have received no email, despite your response, reflects my original position
25 septembre 2025
Avis spontané
Réponse de NineLife Hong Kong
Hi Banter,
I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated. I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NineLife
Product arrived in good condition and…
Product arrived in good condition and as described. Took longer than expected for transport
20 août 2025
Avis spontané
Transparent delivery tracking.
19 août 2025
Avis spontané
Good delivery as scheduled
Good delivery as scheduled. Good response with customer service.
23 mai 2025
Avis spontané
Great service to source US products
Great service to source US products; efficient delivery via HK Post.
20 mai 2025
Avis spontané
I thought the delivery took a little…
I thought the delivery took a little longer than anticipated!
7 avril 2025
Avis spontané
The service was fast and smooth
13 mars 2025
Avis spontané
Took quite a while to arrive but I did…
Took quite a while to arrive but I did receive what I ordered. This is NOT a fake site. Use it when you need something that you can’t get locally but reminder it may take weeks for it to arrive.
13 décembre 2024
Avis spontané
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