NissanPartsDeal.com Avis 

Do not do business with NissanPartsDeal. I searched for a part number on the site. Link took me to part i wanted, showing a picture of what I wanted. I ordered and received wrong part. I went back to website and I was correct with picture, but see in small print a different part number which is what they sent. Tried getting exchange but the part I want is not available even though site continues to show available. Seller won't refund. Bad place to do business. Avoid.

In response to Seller's response: I shouldn't have to pay return shipping and 20% restock fee for your misleading website. The product has not been opened and is in same condition I received.

I accidentally ordered the wrong part and it turned out to be nonreturnable. I've never dealt with a company that won't allow you to correct an error on ordering. So I'm out $350.

They sent me a wrong part and refused to do anything to resolve the issue. I had to end up purchasing the part directly from the dealership which I should have done in the first place. I'm considering taking them to arbitration because it's ridiculous that I paid for one part and received another that didn't even work for my car. Not to mention, shipping took forever and customer service wasn't great. Save yourself the trouble and don't order anything from here. Also look at their reviews on the Better Business Bureau. They have 2.4 stars with customers complaining of not receiving refunds, receiving the wrong part, or not even receiving the part at all. Would avoid if possible. It's better to just order from dealers directly since that's essentially what this company does. Just call around the United States or Canada to see if they have the part you are looking for. I had to end up doing this since Nissan Parts Deal sent me the wrong part and took 0 accountability.

Update: Nissan Parts deal keeps mentioning the time frame issue but completely disregarded circumstances. As I told them before, I was in a major car accident which left the car inoperable for months. I offered to show proof, but they didn’t care. Now that they have my money, they don’t care that they sent the wrong part. Once the mechanic tried to install the part, he noticed it wasn’t fitting and cross referenced the part number saying while the box had the right part number, the actual part itself did not match the description on the box. When ordering, I provided my VIN as well to ensure it would be compatible. I had to pay additional labor to my mechanic due to the incompatible part. I spent more than a hundred dollars for the parts, and $150 in labor just to find out that the correct part was never sent. Despite the time frame, a legitimate business would not send the incorrect part. At the end of the day, I have wasted hours trying to get this resolved with no resolution. I have a friend who ordered from Nissan Parts Deal and also had a negative experience. I will have them post a review as well. Please do not order from them because while it may turn out fine, it’s possible they might take your money, send the wrong part (or not even send anything), and refuse to do anything about it. 0 stars if I could, do not recommend.

Good luck talking with a real person either on the phone or with e-mail because neither works. There is no direct e-mail address and the phone number is all automated with NO option to talk with a real person. Their automated AI is just as stupid as most AI's doing this job.

the right parts as ordered Delivery service

The best in the business

Parts arrived on time. Accurately described on website. Great alternative to paying dealer markups if you are not in a hurry to get a part and can wait for it to be shipped. Usually takes a few days.

Even though I'm up here in Canada, the part came very quickly. Much appreciated!

Was able to find exact part I needed at reasonable price.

Parts were exactly as expected and on time.

Had what I needed and easy transaction

Easy-to-use and fast response. Variety of parts for my year.

Good price and fast delivery.

Perfect fit, better value, and the exact item to do the job

Iwas able to get the bolts I needed to finish my job. It was difficult to locate them in your parts schema and drawings, but I was glad they were available

I was able to find what I needed and everything was delivered on time

I had an awful experience with NissanPartsDeal.com that took over a month of constant fighting to semi-resolve. I ordered a part, and while the exterior box had the correct part number on it, the physical item inside was completely wrong. I sent several emails with my order number and layout details, but received zero responses. When I tried calling their phone number, a recording told me to use their live chat. The live chat feature is a nightmare. It is incredibly slow, and agents act like they are juggling too many cases. At one point, after waiting several minutes in silence, I typed "hello?" and the agent responded, "wait a sec." which is very unprofessional. They repeatedly stalled the process. They demanded more and more photos—I sent at least 12 images—only for them to claim they needed even more. After days of waiting, they finally issued an RMA, but falsely listed the reason as "customer did not need the part," sticking me with return shipping costs and a 20% restocking fee for their mistake. I had to battle through live chat again to get them to correct the RMA reason and send a prepaid label. I explicitly told the chat agent, replied via email, and enclosed a physical letter inside the return box stating: DO NOT REFUND ME, JUST SEND THE CORRECT PART. Yesterday, after 30+ days of dealing with this, they ignored my instructions and just refunded my card anyway. Now I am back at square one without the car part I need. Avoid this company if you want reliable customer service or correct orders.