Love the product + it made me feel better. Got a notice to update my payment info, clicked on it and could not get it to work. Reached out for help via email due to not finding a phone number. They... Voir plus
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I love the product and it made me start to feel better after around the second month but my issues are with the billing part. I was on a subscription once a month bottle sent, when third month time ca... Voir plus
⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service from Sandra! I had such a lovely experience with Sandra from Nivie. She was incredibly kind, helpful, and genuine throughout our conversation. I trul... Voir plus
L'entreprise a répondu
I haven't used the drops yet. I'm currently waiting to try them until after I get an appointment with a functional medicine doctor and/or speak with my current endocrinologist; however, I had reached... Voir plus
L'entreprise a répondu
3,3
Moyen
23 avis
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A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I ordered the mineral drops from Nivie…
I ordered the mineral drops from Nivie and received the sun protection drops. I notified the company that they had sent me the wrong product and their response was a mindblower. They told me that I received the mineral drops that I ordered just in different packaging so they could save money and there was no need for me to return it that I could have total confidence in what I had received. Looking at the label on the back of the bottle which was written so tiny, I actually had to take a picture of it and blow the picture up. It’s just basic vitamins so no I did not get the minerals that I ordered.
I requested a return label and the shipment of the correct product and their reply was “not to worry, I actually got the right product. They just put it in different packaging to save money.” I then ask them if they actually thought I was going to believe that and if that’s what they were doing that it was illegal. They then replied that “I could give the wrong product to someone else and they would send me a 50% refund.” To which I said no, it was 100% your error. It should be 100% your responsibility. They finally agreed to give me a 100% refund, but I have not seen it or any proof that it has been issued so I’m pretty sure it will never get returned to my bank account. So, do not believe the BS reply below. It is a pack of lies.
17 septembre 2025
Avis spontané
Réponse de Nivieorganics
Thank you so much for sharing your experience, I completely understand how frustrating this must feel.
This was absolutely our mistake, and we truly appreciate your patience as we work to make this right. If you received one of these bottles and aren’t happy with it, we’d love to reship you a new bottle with the correct formula — no hassle, no extra cost.
Please send us an email at hi@nivie.com
with the subject line "trustpilothelp", and our priority support team will take care of this right away.
We deeply value your trust and want to make sure you feel confident and happy with your Nivie experience. Thank you for giving us the chance to fix this — we’re so grateful to have you as part of our growing community.
love,
Nivie Family
I really really enjoyed the product…
I really really enjoyed the product because I've been deficient in minerals and I didn't even know about this until I saw them on Facebook and I figured out that I'm deficient in minerals that's why my skin was looking so pale and I had low energy so I'm super super happy
4 septembre 2025
Réponse de Nivieorganics
Hi
Amazing! Love that you got to learn more about yourself through Nivie.
Love,
Nivie Team
This company is fraudulent
This company is fraudulent. They will take your money, but good luck trying to get updated shipping information. Read the reviews of Nivie.co - it's the same company and same website.
4 septembre 2025
Avis spontané
Réponse de Nivieorganics
Hi Christie! Thanks so much for taking the time to share your feedback - I can assure you that we are in no way fraudulent and I am truly sorry you feel this way.
I've personally looked through our system but I'm having trouble finding your order under Christie Dilk. No worries though, because sometimes people use different names or email addresses when ordering!
Could you please drop us a quick email at hi@nivie.co with 'TRUSTPILOT-HELP-CD' in the subject line? Just include your order number or the email you used when you placed your order, and we'll get this sorted out right away! Our team is standing by to help and we'd love the chance to turn this experience around for you.
Thanks again for giving us the opportunity to make this right! 🙏
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