Noodle (formerly Care ADHD) Avis 

So they have the time and resources to do a whole questionable rebrand (‘Noodle’, really?!), but not to hire and process more pathways for their patients. I’ve been waiting since April for titration.

What’s worse is: they say new patients will wait less time than the ones already on their hands (fair? Not at all. Realistic? I doubt it). What a scam to get more people attached to your service and waste their time.

Very professional and easy to understand the process well explained I was made to feel at ease and very comfortable to talk about all my issues.
Great service all around

I’ve been waiting since April for a titration appointment, after being diagnosed.
I’ve contacted them a few times but I never get a response.
I suppose they prioritise private patients, as they pay more.
This is the cost of the private sector doing what should be fulfilled by the NHS.
I’m on the verge of giving up and going to another company.

I found communication and service woeful. We’ve been strung along and kept repeatedly waiting. Told time and time again the wait is 12 weeks. So we dutifully wait 12 weeks I need to find it’s a further 12 weeks wait. Now approaching a year since diagnosis. I deeply regret choosing CareADHD under right to choose. Six months ago, and 3 months ago it appeared like it was going be quicker to stay with them, rather than go to another provider but they have yet again let us down again and again. Please avoid…. their website wait times and talk of ‘honesty’ is pure fiction. A complaint is going into the NHS about our treatment and I hope this review can save you from the same awful experience.

I was made to feel very relaxed throughout the assessment

I was diagnosed in June 2026 and was told that it would be 2-2.5 months until my titration appointment. I have been told now in October (already 4 months since my diagnosis) that I will now be waiting for a total of 8-9.5 months between my diagnosis and titration appointment.

Further to this, it took 1.5 months for amendments to be made to my initial outcome report with me having to send multiple follow up emails before a response was given. My GP received my outcome report at the end of September, 3.75 months after my diagnosis.

I filed a formal complaint with Noodle Heatlh (formerly Care ADHD) and their complaint response gave no concrete reason for ballooning wait time just saying it was "overall demand and capacity pressures" and the timeline "reflected the processing stages required at the time".

Explain how it takes 4.5 months to email out some forms, and a further 5.5 months for an appointment to be booked if there is allegedly "no evidence of that new patients are being prioritised ahead of patients already waiting"? It's just a complete mismanagement shambles. There appears to be systemic failures within Noodle Health that affects us, their patients.

Noodle Health were previously Care ADHD, having recently changed their name. I suggest checking out reviews on trustpilot under their old name.

Lovely interviewer

My experience with CARE was excellent.

My assessor was attentive, understanding and patient.

Thank you for your help and for providing much clarity in my ADHD assessment report.

Has taken over two years.

The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout.
The only difficulty was the internet connection which meant that I struggled to hear her questions at times and had to ask her to repeat. I don’t think this was a problem on my end as I regularly have teams meetings without difficulty. It would be great if this issue could be remedied as it made communication a bit trickier and more stressful at points as I worried it would affect my diagnosis.
Nevertheless, they were very thorough; I got my diagnosis at the end of the meeting and received a detailed report within a week.

I used right to choose and my report of diagnosis came 7 days after my assesment. they kept me fully updated when the was a founding freeze on the NHS then when finally contact the assesment was arranged with in days.

The overall appointment made me feel heard which was reassuring.

I have honestly had an excellent service from this provider I feel the assessment was very thorough and did not take too long to complete given NHS wait times.
Communication has always been quick and fair, I also feel there ongoing support is very good. Thank you 👍🏻

excellent service from here, no complaints

Forms were easy to understand and the assessor put me at ease and didnt judge. Communication was good and fast process

From start to finish good friendly and very fast service

We used the nhs right to choose pathway for my 17yo daughter. It was five months from getting my guardian account set up to receiving a diagnosis. It seems from here that others have had a faster service however I didn't think this an unreasonable time given internet feedback on how long it can take! We had Donna for our assessment and she was absolutely fantastic! My daughter felt at ease and I felt Donna really took the time to look at every bit of information provided and give us a service where we really felt she genuinely cared about getting it right. She made my daughter feel like this was such a positive move to understand her issues and we came away without any negative feelings over the end diagnosis. She was so keen that my daughter understood that this doesn't change who she is, it just gives her an understanding of why some things are harder for her. I cannot praise Donna enough for the care she showed for my daughter. It was four weeks from assessment to diagnosis as we needed to upload a lot of supporting data for our situation. We had the main call and two follow ups to review progress in this time. Only negative points I will add to the process is that uploading supporting documents to the portal was quite a painful experience due to file size restrictions, and if you do need to contact anyone it does take a while to get an email response back. Overall, based on the assessment process though, I would happily recommend Care ADHD/Noodle. We are now waiting on the titration process, will update on this experience when complete.

Constant communication problems, leaving you completely stranded, clinic staff with no manners: it's a shambles. These people should not be allowed practice. The fact the only decent people there keep moving on, and the fact they are changing their name, possibly because they couldn't keep saying 'care' with a straight face, should tell you all you need to know. The fact they are changing it to 'Noodle' should also tell you how seriously they take our challenges.

The biggest regret of my life has been getting a diagnosis from these cretins.

Edit: the absolute state of that reply sums them up. Absolute charlatans out to maximise profit from misery, and now they're giving themselves a cutesie name while they mentally torture people. It is battery farming for defectives: do not use these under any circumstances. It is much better to wait.

I like how things is going,I have my meds ,assessments done well,a lot of forms to filling up,witnesses,people who know me from childhood and adults life.