I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
L'entreprise a répondu
Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I have osteoarthritis in my knees and…
I have osteoarthritis in my knees and have pain when walking. I found your knee pads reduced my pain considerably. I am very satisfied with them.
31 août 2024
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your kind feedback! We’re so pleased to hear that our knee pads have helped reduce your pain and made walking more comfortable. Knowing they’ve made such a positive difference for you means the world to us.
Your satisfaction is our top priority, and we’re thrilled that you’ve found relief using our product. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Thank you again for choosing us!
The Knee heat and vibration treatment …
The Knee heat and vibration treatment device works as well as I hoped it would and would recommend anyone who has arthritic knees to get one or two.
3 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for taking the time to share your experience with our Knee Heat and Vibration Treatment Device. We’re thrilled to hear that it’s working as well as you hoped and that it’s making a positive difference for you.
Your recommendation means so much to us, and we’re delighted to know that the device is helping with your arthritic knees. If you ever need assistance or have further feedback to share, we’re always here to help.
Thank you again for your kind words and support!
Good product
I do feel this product is helping regain the sensation and flexibility in my foot. Thank you for all your help.
25 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your positive experience with us! We are delighted to hear that the product is helping you regain sensation and flexibility in your foot.
Your kind words mean a lot to us, and we’re thrilled to know that we could make a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing our product!
Réponse de Norelie UK
Hi Rodney,
I’m so happy to hear that it’s finally working for you! It really means a lot to us that you're satisfied. If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Thanks again for your feedback, and have a great day!
Best regards,
Norelie
Fabio was professional
Fabio was professional, kind, & helpful
This Company seems to have a good selection of therapeutic products.
20 janvier 2025
Avis spontané
Réponse de Norelie UK
Wow, it's great to hear that you like the product! We truly appreciate your feedback. Also, thank you for highlighting Fab's excellent customer service. He’s definitely one of our top-notch reps!
Great exprience today with Fab
Great exprience today with Fab, after days without success with email, I telephoned and spoke with Fab who resolved my query in minutes.
Many Thanks Fab
Ian White
17 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi
Thank you for sharing your positive experience! We're delighted to hear that Fab was able to resolve your query so quickly and efficiently. If you need any further assistance, don't hesitate to reach out—we're always here to help! 😊
NEVER BUY FROM THIS COMPANY
I provided a detailed review on the poor standards from Norelie UK. I got a sensible and probably standard response. It suggested they will review and contact me, I did provide my mobile contact details.
NO CONTACT.
I did also write to COO, NO RESPONSE, despite stating that in my last review
I called Trading Standards, it turns our Norelie UK is NOT a UK Registered company and does NOT have to comply with any UK Trading standards.
I personally think the company hides behind their standard T&Cs. Which include sending back to US at a astronomical cost.
Their response to Trust Pilot reviews is a total waste, my experience is they take ZERO action and just hide behind their terms and conditions.
STRONGLY RECOMMEND NOT TO BUY FROM THIS COMPANY.
I am a fitness professional and would never recommend this to any of my clients.
15 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to receive timely and effective support, and we regret that our response has not met your expectations.
Please know that we take your comments seriously and will review our processes to ensure improvements. Once we have the necessary details, we will make it a priority to reach out to you directly and work towards providing a satisfactory resolution.
We value your input and hope to regain your trust in the future.
These inserts are great
These inserts are great. I have been using inserts in my footwear for years after seeing a specialist. These correct my foot position perfectly and help the alignment. I am so glad I purchased 3 pairs so I've got them in 3 different pairs of footwear. I would definitely recommend them. Thank you
16 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind feedback! We’re thrilled to hear that the inserts have been helpful in correcting your foot position and improving your alignment. It’s fantastic that you’ve found them useful in multiple pairs of footwear.
We truly appreciate your recommendation and are grateful for your support. Should you need any further assistance or additional pairs in the future, feel free to reach out.
Thank you again!
Knee supports are light weight and easy…
Knee supports are light weight and easy to use. Not sure if they support enough yet but time will tell
8 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your thoughts with us! We're glad to hear that you find the knee supports lightweight and easy to use. We completely understand that the level of support may take some time to fully assess, and we hope they provide the relief you're looking for as you continue using them.
If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out. We’re here to help!
Great Value Insoles
Only had these insoles a short time but have found the pain in my foot has eased greatly, very pleased.
14 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your feedback! We're thrilled to hear that the insoles have helped alleviate the pain in your foot. Your satisfaction is our top priority, and we're so pleased to know that the product is making a difference for you.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Brilliant insoles and good value
These are brilliant insoles and have relieved my pain under my foot caused by my Hallux Valgus. These are really worth a try! I’m recommending them to my patients who have also found they have helped with foot pain.
3 décembre 2024
Avis spontané
Réponse de Norelie UK
Hello,
Thank you so much for your kind words! We're thrilled to hear that our insoles have helped relieve your foot pain caused by Hallux Valgus, and that you’re recommending them to your patients as well. Your feedback means a lot to us, and it’s great to know our product is making a difference.
If you ever need anything or have any further questions, feel free to reach out. We’re always here to help!
Best regards,
Norelie
When I queried my order Ardinnes wrote…
When I queried my order Ardinnes wrote a very prompt & helpul response
9 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that Ardinnes was able to assist you promptly and effectively. If you have any further questions or need additional support, don't hesitate to reach out. We're always here to help!
Like a previous reviewer
Like a previous reviewer, I also ordered wrong size. As soon as I realised, I rang customer services and spoke to Fab who changed it for me before it was despatched. He did so, and very politely I might add. Thank you.
3 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience! We're so pleased to hear that Fab was able to assist you promptly with the size change and that you were satisfied with the service. It's always great to know that our team is able to help with any concerns in a friendly and efficient manner.
Your feedback means a lot to us, and we're glad we could resolve the issue for you. If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Wishing you all the best with your new items!
Excellent Insoles
Initially I ordered the wrong size and customer service changed the order before despatch - impressed! Very pleased with my Norelie insoles. I can now wear my Dubarry boots again as my arches are now supported. I bought more insoles so I don't have to keep swapping them around other boots and shoes. I then recommended them to my daughter, who is ordering them.
29 décembre 2024
Avis spontané
Réponse de Norelie UK
Hi Jacky
Thank you so much for sharing your wonderful feedback! We're so glad we could help with the size change, and it's fantastic to hear that the Norelie insoles have made such a positive difference for you. Being able to wear your Dubarry boots again must be such a relief!
We truly appreciate your support, and it's great to hear that you've already recommended the insoles to your daughter – thank you for spreading the word!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Norelie
Absolutely amazing service so refreshing to have customers put first.
I accidently ordered two knee massagers contacted Noralie help center within 15 minutes they sent me a refund absolutely amazing can not wait to try knee massager i have coming if its as good as the service its going to be amazing thank you Noralie so refreshing to deal with a company that puts the customer first well done.
26 décembre 2024
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service and that we could assist you so quickly. It's always our priority to put our customers first, and we're glad we could exceed your expectations.
We truly appreciate your patience and understanding. We're also excited for you to try the knee massager and hope it brings the relief and comfort you’re looking for. If you need anything else or have any questions, feel free to reach out—we’re here to help!
Fantastic customer service when I made…
Fantastic customer service when I made a mistake with my order, I have metal implants in both feet & the insoles are really good support.
2 décembre 2024
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that the insoles have provided you with great support, especially considering your metal implants. It's wonderful to know that we could assist you when there was a mix-up with your order, and we're glad everything worked out well.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Wishing you continued comfort and support!
Works well for me!
I needed more support for my insteps after breaking my ankle in the summer. These insoles have been brilliant and I bought more so I could put them in my most used shoes.
25 décembre 2024
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the insoles have been so helpful in providing the support you needed after your ankle injury. It’s fantastic to know that they’ve made such a positive difference for you.
We truly appreciate your trust in our products and are delighted that you decided to get more for your most-used shoes. If there’s anything else we can do for you, please don’t hesitate to reach out.
Wishing you continued comfort and support!
Beware 90 day return policy - you only get 30% back
I have had problems with Morton’s Neuroma on my feet and I was hoping Noreli inserts may help. Unfortunately they made my Neuroma worse, so I stopped using the Norelie inserts and requested a refund. I was told that I should try them for a longer period of time as I still had the 90 day return policy.
I continued to use them but they caused more flare ups. I ended up seeing a podiatrist who recommended £300 orthotics - which although expensive have helped.
I then proceeded to return my Norelie inserts and was told to save me returning them, I could keep them and they would send me complimentary Soothesocks. However what this really means is NO REFUND just another product.
When I stated I wanted a refund Noreli offered me a 30% refund and I could keep the product (which by this time I had thrown away). So I had no choice but to accept this 30% refund.
Beware if you are expecting to try these “Risk Free” you MAY NOT GET A FULL REFUND
UPDATE 29/12/24
Despite being assured someone would be in contact from Norelie and giving email and phone number - NO CONTACT has been made so far!!
12 décembre 2024
Avis spontané
Réponse de Norelie UK
Hi Nick,
Thank you for sharing your experience with us. I’m sorry to hear that the Norelie Comfysole inserts didn’t work as expected for your Morton’s Neuroma, and I completely understand your concerns with the refund process.
We aim to provide high-quality products and services, and it’s disappointing to hear that your experience didn’t meet our usual standards. Please know that we take your feedback seriously, and we are reviewing your case to ensure we address the situation appropriately.
If you’d like, a member of our team can reach out to discuss this further and help explore any other options we might be able to offer.
Thank you again for bringing this to our attention, and we hope to find a resolution that works for you.
Best regards,
Norelie
I STRONGLY DO NOT RECOMMEND
I STRONGLY - DO NOT RECOMMEND THIS COMPANY----
Everything about their hassle-free returns policy is rubbish and doesn't exist!
"Our 100% 90-day money-back guarantee policy provides you with a risk-free experience using our products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid."
The offer of 30%, 50% 60% or free product to the value off, or send back send back to the USA, at your cost, because they don’t have anywhere in the UK, funny how the product is stocked and delivered from the UK.
Update - £62.00 to send back to the USA..
Nothing short of unscrupulous, disingenuous, immoral means of trading.
Let’s see if I get the 60% of money back.
13 décembre 2024
Avis spontané
Réponse de Norelie UK
Hi,
We sincerely apologize for the frustration and disappointment you've experienced. We deeply value your feedback and understand your concerns regarding our return policy and your recent interactions with our company.
Please be assured that we have escalated your concerns to our relevant team for a thorough review. Once we have the necessary information from your end, we will take immediate steps to address the situation and provide a suitable resolution.
Our commitment is to ensure that your experience with us is resolved fairly and to your satisfaction. We will reach out to you directly to make sure we resolve everything in the most appropriate and efficient way possible.
Thank you for bringing these matters to our attention. We are determined to make this right.
Great product
Great product. My shoes feel so comfortable and my feet are less tired.
14 novembre 2024
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your positive experience! We’re delighted to hear that our product has made your shoes more comfortable and helped your feet feel less tired. Your satisfaction is our greatest reward.
If you ever need assistance or have any questions, please feel free to reach out.
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