I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
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Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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It's early days yet but I am hoping for…
It's early days yet but I am hoping for changes in my painful feet and bunions as I continue using the product
17 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience with us! We truly appreciate your feedback and are glad to hear that you’re hopeful for positive changes as you continue using the product.
It’s still early days, and we hope that with continued use, you’ll notice even more relief in your feet and bunions. If you have any questions or need any assistance along the way, please don’t hesitate to reach out.
The insoles were described very well…
The insoles were described very well and do help exactly as expected.
1 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that the insoles met your expectations and provided the support you were looking for. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, feel free to reach out.
Ordered a knee massarger.
Ordered a knee massarger.
Got out for delivery notification on 12th, then a delivery failure at 03:58am.
Another out for delivery followed by delivery failure at 02:51am.
What delivery company atemps delivery at that time of the morning?
Item did not arrive by 14th so cancelled.
Gave them the information they asked for.
Heard nothing since.
Finally delivered.
Got an apology for farcical delivery.
First and last purchase from them
11 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
I sincerely apologize for the frustrating experience you had with your knee massager delivery. I completely understand how concerning it must be to receive such unusual delivery failure notifications at those early hours.
Once the package is with the courier, we rely on their updates and estimated arrival times, which are typically included in the notifications they send. However, failed deliveries at 2:51 AM and 3:58 AM do seem highly unusual. This could indicate an issue with the address or an internal courier error, and I would like to investigate this further for you.
To assist you properly, could you please provide your full order details? I want to ensure we resolve this issue and find out what truly happened. If you've already canceled the order, I can also check on the refund process for you. Your satisfaction is very important to us, and I appreciate your patience while we look into this.
Looking forward to your response.
Regards,
Nicole
TERRIBLE CUSTOMER SERVICE.
TERRIBLE CUSTOMER SERVICE.
I received my in soles 2 weeks ago.
Just the in soles inside the package.
No details of the company, no instruction for returns process.
I have messaged them twice asking for their details of their returns.
Twice received the same message.
They will pass my details on !!!
I have run out of patience now.
11 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
I sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. We understand how important it is to receive clear communication, and I regret that this was not the case for you. Please know that we are always striving to provide the best support to our customers, and your feedback is invaluable to us.
To resolve this matter as quickly as possible, could you kindly provide your complete order details? Once we have this information, we will reach out to you directly to ensure your return request is processed smoothly.
Again, I truly appreciate your patience, and we are committed to making this right for you. Please let us know your details, and we’ll take care of the rest.
My insoles were the wrong size when…
My insoles were the wrong size when they arrived, I.e far too small. I contacted Norelie uk and they sent me the correct size which I have put in my walking boots and wow what a difference- my feet are so much more comfortable especially my toes. Thank you!
8 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience! We're sorry for the initial sizing issue, but we’re delighted to hear that the correct insoles made such a difference for your comfort—especially in your walking boots.
Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Happy walking!
Incredibly helpful and prompt service
Incredibly helpful and prompt service. Great product, highly recommended. 5 stars!
7 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with both our service and the product. Your feedback truly means a lot to us, and we're delighted to know that you are happy with your purchase.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I was very pleased withe inVery good product. Good price and helps align my feet in a positive way.
I was very pleased withe insoles that help to align a badly injured ankle - two compound fractures in my left foot - also helps my bunion on dame foot. Good price, does the job and fit well in both shoes.
5 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your positive experience with our insoles! We're delighted to hear that they are helping align your injured ankle and providing relief for your bunion. It’s wonderful to know that they fit well in your shoes and offer the support you need.
We truly appreciate your kind words and your trust in our products. If you ever need anything else, please don’t hesitate to reach out.
I ordered a pair of knee support/pads…
I ordered a pair of knee support/pads for my painful knees on 4th February at a reduced cost of £50 pair.They took approx 3 weeks to arrive but once I got in touch with the customer support team they took over and kept me in informed all the way until delivery and as a thankyou for being patient,they sent me another pair free of charge.Exceptional customer service!Although the design is exactly the same as cheaper Chinese pads I've bought,the Norelie one are much better made,better materials and more comfortable,well worth the extra money.I play a lot of sport and these pads make life easier,i may well order the knee massage and light treatment when there's a special offer on.Well done Norelie
26 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life.
We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!
I ordered the 3 in 1 knee massager for my husband…
I ordered the 3 in 1 knee massager for my husband as he has an arthritic knee and I was wanting this to work for him. It was dispatched and I was tracking it but Evri just stopped showing any movement. After a few days I contacted them and eventually they told me they had "lost" it. I had contacted Norelie and once it was established that Evri had lost the parcel Norelie sent a new one and tracked it all the way. I received the parcel with a damaged box but the massager was unharmed. My husband is a man of few words but has been using it 3 or 4 times a day and says it is good. He obviously gets relief from it and walks the dogs now without the pronounced limp so it is working.
3 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now.
We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch.
If you need any further assistance, feel free to reach out.
Provided a lot of relief and comfort…
Provided a lot of relief and comfort for my knee.
Very satisfied with the product.
3 mars 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your positive feedback! We're glad to hear that the product has provided relief and comfort for your knee. Your satisfaction means a lot to us!
Advice needed
I've not purchased any yet, but I have a couple of questions. Must the insoles be warn 24/7 or can you have a rest from them. I've also read they can cause a lot of pain in the calf muscles
Patti
28 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for reaching out and for your interest in our insoles! We truly appreciate your questions.
You don’t need to wear the insoles 24/7—it's perfectly fine to take breaks from them. When starting out, we actually recommend wearing them gradually to allow your feet to adjust. Some people may experience mild discomfort, including calf muscle strain, especially if their feet and legs are not used to the added support. This usually improves as your muscles adapt.
If you have any specific concerns about comfort or fit, feel free to let us know—we’d be happy to assist you further!
What's there to add to a 5 Star rating !
26 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your fantastic 5-star rating! Your support and satisfaction mean the world to us. We're delighted to know that you had such a great experience with our product/service.
If you ever need anything, we're always here to help. Enjoy!
My husband and i both have plantar and…
My husband and i both have plantar and the insoles are excellent
24 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience! We’re so happy to hear that both you and your husband find the insoles excellent for plantar support. It’s wonderful to know they are making a difference for you both.
If you ever need anything else, feel free to reach out. Wishing you continued comfort with every step!
I had lost my order number and the…
I had lost my order number and the support team found it for me. And they were charming.
19 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your lovely feedback! We’re delighted to hear that our support team could assist you in finding your order number and that you had a positive experience with us. Your kind words mean a lot, and we’re always here to help with anything you need.
If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
I was originally unhappy with my…
I was originally unhappy with my compression socks which were far smaller than stated .I received a full refund after I complained.thanks
20 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience with us. We’re glad to hear that your concern was resolved and that you received a full refund. Your feedback is greatly appreciated, and we’re always here to ensure your satisfaction.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your trust and look forward to serving you again in the future.
Superb customer service
Superb customer service!
My insoles arrived in a much smaller size than I wanted. I simply emailed the company and had such a lovely, immediate reply which sorted the problem completely...and at no cost to me! I only wish other companies were as efficient and friendly. Makes a huge difference!
I would strongly recommend this company to anyone!
18 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team and that we could resolve the sizing issue quickly and at no cost to you. Your kind words truly mean a lot to us, and we’re thrilled to know that our efforts made a difference.
Providing efficient and friendly service is at the heart of what we do, and hearing your recommendation encourages us to keep delivering the best for our customers. If you ever need assistance in the future, we’re just an email away!
I ordered the 3in 1 knee relief pads
I ordered the 3in 1 knee relief pads. The company sent them out straight away using evri as the couriers. A week later I received an email with a photo from evri showing my parcel on the doorstep. I never received the parcel. I contacted evri and besides the automated email , I have had no contact from evri for the past 3 wks. I contacted norelie and I have to say I have never experienced such excellent customer service from any company before. It was the first time i experienced my parcel going missing but norelie quickly made me feel at ease. They sent out the same items again at no extra cost to me. Also through Royal Mail this time. I received the items this morning and cannot wait to try them out. Thank you norelie for your swift excellent 5 star customer service x
29 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your experience! I’m truly sorry to hear about the issue with your original delivery, but I’m delighted that our team was able to assist you promptly and make things right. Your satisfaction is our top priority, and it’s wonderful to know that you felt at ease throughout the process.
I hope the 3-in-1 Knee Relief Pads work perfectly for you, and I’d love to hear how they help! If you ever need anything in the future, please don’t hesitate to reach out.
Wishing you comfort and relief!
Bunions pain eased and reduced in size
Your insoles have really eased my discomfort from bunion. Thank you so much.
11 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for sharing your experience! I’m so happy to hear that our insoles have helped ease your discomfort from bunions. Knowing that they’re bringing you relief means a lot to us!
If you ever need any further assistance or have any questions, please don’t hesitate to reach out. Wishing you continued comfort with every step!
Product was great
Product was great, took longer than expected to arrive but was worth the wait
1 février 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you for your kind words! We’re delighted to hear that you’re happy with the product and that it was worth the wait. We truly appreciate your patience and will take note of the shipping timeframe to improve our service.
If you ever need anything, please don’t hesitate to reach out. Wishing you all the best!
Poor Customer Service - dishonest
Ordered with free shipping BUT they added £3.99 Skip the line charge NOT mentioned until ordered placed - DISHONEST.
Ordered 4 days ago still not delivered. No mention of delivery time. Thought I had been scammed as no further advise on when delivery will take place.
I now see suppled from China - explains all. The order came from Guangzhou Sorting Centre despite them saying to the contrary.
Certainly won’t use them again - clearly managed by amateurs as the site does not easily provide delivery details and adds a shipping charge but calls it something else.
27 janvier 2025
Avis spontané
Réponse de Norelie UK
Hi,
We sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and truly appreciate your patience.
Upon checking, your order is already in transit, and we will reach out to you directly with tracking details and the latest status to ensure you receive the right resolution.
Additionally, we want to clarify that we are not affiliated with any Chinese company. Our products are originally designed in Europe and sold exclusively through our own website.
Please rest assured that we are here to assist you, and we will provide further updates shortly. Thank you for bringing this to our attention.
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