I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
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Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
379 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Amazing people
It's wonderful to have genuine, friendly and helpful service.
In our changing world it's amazing to have someone you can frust.
Thank you Norelie, your products are superior.
16 juillet 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful review and your kind words.
We're truly grateful for your trust and are delighted to hear that you had a genuine, friendly, and helpful experience with our team. Knowing that you feel confident in both our service and the quality of our products means the world to us.
Your support and encouragement motivate us to continue providing the best products and customer care possible. Thank you for choosing Norelie—we're honored to be part of your journey and look forward to serving you again.
In the balance.
Quick answer to my email but not sure if it will solve the problem - we shall have to wait and see
15 juillet 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your feedback.
We're pleased to hear that you received a prompt response from our support team. We understand that what matters most is resolving the issue, and we're committed to doing everything we can to make that happen.
We appreciate your patience while the solution is being carried out, and we hope it meets your expectations. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out—we're always here to help.
Bought a vital ring all magnets fell…
Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all I got was £8.75
19 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the disappointment and inconvenience this has caused.
We're very sorry that both your original VitalRing and the replacement experienced the same issue. This is certainly not the experience we want our customers to have.
We would like to make things right. If you still have the item, we can offer you either a free replacement at no additional cost or a full refund once the item has been returned to our designated returns warehouse. If you would like to proceed with either option, please reply to your existing support email or contact us at support@norelie.com with your order details, and we'll be happy to assist you.
We appreciate your feedback, as it helps us improve both our products and our service. Thank you for giving us the opportunity to resolve this for you.
I 100% recommend these panties
I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and also caused itching. I have tried panties from other companies, including M&S. It was only when I found these that I was happy. They are light and comfortable and I feel confident that they will work for me. Their customer service support was beyond expectations.
1 juillet 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that our DryWear have provided the comfort, confidence, and protection you were looking for. It means a great deal to us to know that they have been a better alternative to disposable pads and that they've made a positive difference for you after trying other brands.
We're also especially grateful for your kind words about our customer service. Providing the best possible support to our customers is just as important to us as offering high-quality products, so your feedback truly means a lot.
Thank you for choosing Norelie and for taking the time to share your experience. We appreciate your trust and look forward to continuing to support you for many years to come!
first class customer service
first class customer service. The delivery wasnt originally good through the inefficiency of the carrier. Ana from customer service saw it through to successful completion with tenacity and good will. Thank you
12 juillet 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a positive experience with our customer service. While we're sorry the initial delivery was affected by the carrier, we're delighted that Ana was able to assist and see everything through to a successful resolution.
Your kind words about Ana's dedication and perseverance mean a great deal, and we'll be sure to pass your feedback along to her. She'll be delighted to know her efforts made a difference.
Thank you for your patience, your trust, and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your order!
Réponse de Norelie UK
Thank you so much for your wonderful review! We're delighted to hear you had a great experience with our customer service. Your kind words truly mean a lot to our team, and we appreciate your support.
Réponse de Norelie UK
Thank you so much for your wonderful review!
We're delighted to hear that you received a quick response and that Ana was able to assist you efficiently. Providing prompt and helpful support is something we strive for, so your kind words truly mean a lot to us.
We appreciate your feedback and thank you for choosing us. If you ever need anything in the future, we're always here to help!
Good customer service.
The team were very good and we came to a decision fairly quickly.
1 juillet 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you had a positive experience with our customer support team and that we were able to reach a solution quickly. Your kind words mean a great deal to us and motivate us to continue providing the best service possible.
We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Problem solved
Eventually the problem I had got sorted out very quickly.
Didn't have to wait days for a response.
Pleased with the service.
Highly recommend.
30 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind review!
We're delighted to hear that your issue was resolved quickly and that you didn't have to wait long for a response. Providing prompt and helpful customer service is very important to us, so it's wonderful to know we met your expectations.
We truly appreciate your recommendation and your support.
Email was answered very quickly
Email was answered very quickly. Problem solved in 2 days. Very happy with the outcome
19 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that your issue was resolved quickly and that you’re happy with the outcome. Providing fast and effective support is very important to us, and it’s great to know we were able to assist you within two days.
We truly appreciate your kind words and your trust in us.
Your reply to my email was prompt
Your reply to my email was prompt, very polite and addressed my concerns.
I appreciate this and though disappointed with the product, I am happy with the solutions suggested
19 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your feedback.
While we're sorry to hear that the product did not meet your expectations but we're delighted to know that you were happy with the support you received. Providing prompt, courteous, and helpful assistance is very important to us, and we're pleased that we were able to address your concerns and offer a satisfactory resolution.
We truly appreciate your understanding and your kind words about our customer service. Thank you for giving us the opportunity to assist you.
Réponse de Norelie UK
Thank you so much for your 5-star review!
We’re delighted to hear that you had a positive experience with our customer service. Providing helpful and friendly support is very important to us, so your kind words truly mean a lot.
Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future.
Disappointed with the ring but service was excellent
The ring arrived earlier than expected but unfortunately after less than a week of wearing it its turned my finger green! I am disappointed, however the customer services team (Kristeen) has been absolutely amazing! I contacted them to arrange a return and refund and explained the issue and she was fantastic and arranged a refund immediately.
Thank you for so much for your help, I am gutted the ring didn't work but I cannot fault your service xx
6 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your experience.
We're sorry to hear that the ring did not meet your expectations and that it caused discoloration after only a short period of wear. We completely understand your disappointment and appreciate you bringing this to our attention.
That said, we're delighted to hear that Kristeen was able to assist you promptly and make the refund process as smooth as possible. Your kind words mean a great deal, and we will be sure to pass along your feedback to her.
While we're saddened that the ring wasn't the right fit for you, we're grateful for the opportunity to assist and for your recognition of our customer service. Thank you again for your understanding and support.
I had a size problem
I had a size problem. As soon as I contacted the company they immediately offered to replace the items - without any fuss. Well done for excellent service!
1 juin 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful review, Carol!
We're delighted to hear that our team was able to quickly resolve the sizing issue and arrange a replacement without any hassle. Providing prompt, friendly, and stress-free support is very important to us, so your kind words mean a lot.
Thank you for choosing us, and we hope you enjoy your replacement items!
Bought a magnetic ring
Bought a magnetic ring, looked nothing like the pictures online. Much cheaper looking, straight edges rather than bevelled. Wasn’t happy at all.
Customer service was very responsive and tried to be helpful, however it was a choice of receiving a 30% refund (though that wasn’t their first offer), or pay to return it to the states.
Tried wearing for a couple of weeks anyway after that because I might as well as it had still cost me about £20, but haven’t felt any of the benefits they stated online.
What a waste of money.
16 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you for sharing your feedback. We're sorry to hear that the ring did not meet your expectations in terms of appearance or results.
We appreciate your acknowledgment of our customer service team's responsiveness, though we regret that the resolution offered did not leave you fully satisfied. We understand how disappointing it can be when a product doesn't match your expectations or deliver the benefits you were hoping for.
Customer feedback is invaluable to us, and we will share your comments with our product team as we continuously work to improve both our products and customer experience.
Thank you for giving the product a fair trial and for taking the time to share your experience.
Misleading deciful I purchased the pelviease through in their…
I purchased the pelviease in their website got no email confirmation for an offer of £63 then a pop up came stating as a first time buyer I could have a introductory price of £40 which I did only when I checked my bank statement was charged twice contacted customer services within the hour and the next morning got an email stating ordered had been dispatched and will refund me 30 per cent of order and no need to return .finally got the goods 2 weeks later no introduction booklet as promised no invoice nothing ,Now the customer services is stating will only refund me 30 per cent of 2nd order or send back goods to USA -when their website states based in Manchester -what a con .deceitful people and I have not opened the package yet -terrible misleading this can not be legal how they operate .please note the payments were made to this company in the UK
11 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you for taking the time to share your experience. We are very sorry to hear about the confusion and frustration surrounding your order.
We understand your concerns regarding the duplicate charge, the promotional pricing, and the refund options offered. We strive to provide clear information throughout the ordering process, and we regret that your experience did not reflect the level of service we aim to deliver.
We would also like to clarify that our customer service team responded promptly to your inquiry and provided available resolution options in accordance with our return policy. However, we understand that these options did not meet your expectations, particularly as the product remained unopened.
Your feedback regarding the packaging, documentation, and communication has been noted and will be shared with the relevant teams for review. We take all customer concerns seriously and are committed to improving our processes wherever possible.
Thank you again for bringing these matters to our attention.
It was absolutely refreshing to…
It was absolutely refreshing to actually receive some excellent customer service!!! These days you don't get any customer service but not only did I get customer service from this company, it was excellent!!!
I had a query on an item I'd purchased, I got a prompt and through reply which also seemed very sincere.
So I can't thank all of you that I corresponded with enough your help with my query. So thank you all again😁
13 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your kind words!
We’re really pleased to hear that you had such a positive experience with our customer service team. Providing clear, prompt, and helpful support is exactly what we aim for, so it means a lot to know it made a difference for you.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for taking the time to share your feedback — it’s truly appreciated!
Warm regards,
I stupidly purchased a vital ring from…
I stupidly purchased a vital ring from this company as it stated on the Ad UK based. The ring is poorly designed unlikely to do whst it says and uncomfortable to wear,no soft curved edges,just a sharp finish. Wanted a refund straight away as soon as I opened the cheap looking package. Couple of emails later I would need to pay the shipping costs back to the USA or take 30% of the cost £28.90 a grand £9.63. Do not purchase anything from this company.
26 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you for sharing your feedback. We are sorry to hear that the Vital Ring did not meet your expectations in terms of design, comfort, and overall quality.
We understand your disappointment regarding the product's appearance and your concerns about the return process. While our customer service team aims to provide available resolution options in line with our policies, we appreciate that the return shipping costs and partial refund offer were not the outcome you had hoped for.
We value all customer feedback, as it helps us identify areas where we can improve both our products and the customer experience. Your comments regarding the ring's design and comfort have been noted and will be shared with the relevant team.
Thank you for taking the time to leave your review.
All I can say are good things about…
All I can say are good things about this company. Excellent customer service. Items arrived on time. Products do as they say even though I was a bit sceptical at first but after putting them to the test they exceeded my expectations. Will definitely recommend to family and friends and also purchase more when needed. Thank you for making it easier for me to go out and about.
26 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you so much for your wonderful feedback and kind words.
We’re absolutely delighted to hear that your order arrived on time and that the products exceeded your expectations. It means a great deal to us, especially knowing that they have helped make it easier for you to go out and about with more confidence and comfort.
Your recommendation to family and friends is truly appreciated, and we’re very grateful for your trust and support.
Thank you again for choosing Norelie — we look forward to assisting you again in the future whenever needed.
Brilliant and very quick correspondence…
Brilliant and very quick correspondence from the company and especially thanks to Aimee for all the help.
Much appreciated
23 mai 2026
Avis spontané
Réponse de Norelie UK
Thank you very much for your kind words — we really appreciate you taking the time to share your feedback.
I’m especially happy to hear that Aimee was able to assist you quickly and effectively. I will make sure your lovely message is passed on to her.
If you ever need anything in the future, we’re always here to help.
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