I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
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Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Norelie - Great Customer Support service
Norelie (Ana & Aimee) worked exceptionally hard to resolve an order / purchase issue.
My experience was somewhat shadowed in the beginning because I was certain if the company was legitimate due to concerns over the order placed.
But after reaching out to Norelie Support, I felt valued.
My queries were dealt with promptly and professionally. The customer care really shone.
Ana took accountability and provided the final update. She was very empathetic and gave me reassurance that my issue would be resolved.
I await my order and will definitely be purchasing from Norelie again.
Thank you for your fantastic Customer service.
2 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Denise,
Thank you so much for taking the time to share your experience with us. It truly means a lot to our entire team, especially Ana and Aimee, to know that their efforts made a positive difference for you.
We’re sorry to hear about the initial concerns you had about the order, but we’re so glad we could resolve the issue and that you felt valued and supported. Our goal is always to ensure our customers feel confident and cared for, and it’s wonderful to hear that Ana’s empathy and dedication shone through.
We’re excited for you to receive your order and are thrilled that you’ll be shopping with us again. If there’s ever anything else we can do to assist, please don’t hesitate to reach out.
Thank you again for your fantastic feedback!
Regards,
Norelie
At last a reputable
At last a reputable, honest and well managed online company!
The item arrived promptly and is of very good quality.
I had one small issue that was sorted out very efficiently by Cherry. She answered my query in a business like manner but worded it in a very friendly way. That made me feel much better for asking what was actually a bit of a dumb question!
Haven't used the product for long enough yet to see if there will be any benefit, but wouldn't hesitate to recommend this company, especially since they have a 90 day return policy.
I have total trust in their business ethic.
1 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Patricia,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you found our company to be reputable, honest, and well-managed—it’s incredibly rewarding to know that our commitment to service is shining through.
We’re also delighted that Cherry was able to resolve your query efficiently and in such a friendly manner. We always strive to make every customer feel valued and respected, and your feedback truly means a lot.
While it’s too early to tell about the product’s results, we’re confident it will deliver. And remember, our 90-day return policy is there for your peace of mind.
Thank you again for your trust and recommendation—it means everything to us! If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Norelie
Prompt response to the problem…
Prompt response to the problem outlined, resolved quickly and good follow on notifications
15 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Keith,
Thank you for your kind words! We're so pleased to hear that you were satisfied with the prompt resolution and our follow-up notifications. Providing timely support and keeping our customers informed is very important to us, and it’s wonderful to know that this made a positive difference for you.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Norelie
Concerned about my order not arriving
I was concerned that my order had not arrived and so I emailed the help centre to check if they had received my order and payment . I got a reply almost immediately even though it was a Saturday. I got my order two days later and I’m very happy with comfy sole. They are of high quality , extremely comfortable and give me much needed relief when walking . I can highly recommend .
Thank you
10 mai 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your wonderful feedback. We're really glad to hear that our team was able to assist you quickly—even over the weekend—and that your order arrived safely just a couple of days later.
It’s great to know that the comfy soles are bringing you the comfort and relief you needed when walking. Your kind recommendation truly means a lot to us.
If there’s anything else we can help you with, we’re always here for you.
Warmest regards,
Norelie
This review reflects the prompt action…
This review reflects the prompt action of customer service only as I'm still awaiting my purchase of insoles and not able to review that at this time. Following a mistaken purchase by myself, the team swiftly corrected the order and sent a refund. Very good customer service and speedy response.
13 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Helen,
Thank you so much for your kind words. We truly appreciate you taking the time to recognize our customer service team. I'm glad we were able to quickly assist with the correction and refund of your order.
We understand you're still waiting for your insoles, and we hope they arrive soon and meet your expectations. If there's anything more we can do for you in the meantime, please don't hesitate to reach out.
Warm regards,
Norelie
Top Class Company
They offer quality products plus exceptional after sales service, that is so very rare in the age we live in
13 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Dave,
Thank you for your kind words and for taking the time to share your experience. We’re truly honored by your appreciation of both our product quality and our after-sales service.
Providing excellent support and care for our customers is something we take great pride in, and it means a lot to know it stood out to you—especially in today’s fast-paced world.
If there is ever anything more we can assist you with, please don’t hesitate to reach out.
Regards,
Norelie
Die Kniebandagen geben halt,leider war meine zu eng,wenn ihr welche bestellt bestellt sie eine Nummer größer.Ansonsten schnürt sie die Blutcirkulation etwas ein, das ist nicht angenehm und förderlich
Ich habe am 27.4.die ActiveLife 2.0 Kniebandage online gesehen und habe lange überlegt ,ob ich sie bestellen soll,da ich bei online Bestellungen schlechte Erfahrungen gemacht habe. Letztendlich habe ich sie bestellt,ich war angenehm überrascht, nur war die Bandage zu eng.Der Kontakt mit dem Kundendienst war sehr angenehm, kompetent ,sehr freundlich sowohl Ana wie Aimee, ich danke für die schnelle und komplikationslose Erledigung meines Problems!! Es ist angenehm mit freundlichen kompetenten Menschen,Firmen zutun zu haben!! DANKE mit freundlichenGrüßen
Fr.Schweiger
5 mai 2025
Avis spontané
Réponse de Norelie UK
Hallo Elisabeth,
Vielen Dank für Ihr aufmerksames Feedback! Es freut uns sehr zu hören, dass Sie der AktivLife 2.0 Knieorthese eine Chance gegeben haben, und noch mehr, dass unser Team - insbesondere Ana und Aimee - Ihnen so freundlich und effizient helfen konnte.
Es bedeutet uns sehr viel, zu wissen, dass Ihr Problem zu Ihrer Zufriedenheit gelöst wurde, und wir sind jederzeit für Sie da, wenn Sie weitere Unterstützung benötigen. Ihr Vertrauen und Ihre freundlichen Worte motivieren uns, weiterhin jeden Tag unser Bestes zu geben.
Wir wünschen Ihnen weiterhin Komfort und Wohlbefinden!
Mit freundlichen Grüßen,
Norelie
Norelie did exactly what they promised…
Norelie did exactly what they promised to do and when it turned out I had ordered a size too small there was no quibble at all and fresh insoles were despatched without delay.
8 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Nick,
Thank you so much for your kind words! We're delighted to hear that your experience with Norelie met your expectations and that the replacement insoles were delivered without delay.
It’s always our goal to make the process smooth and hassle-free, and we're so pleased we could resolve the sizing issue quickly for you.
If there’s anything else you need, please don’t hesitate to reach out — we're always happy to help.
Regards,
Norelie
I ordered two pair of shoes from this…
Reply to your request. I ordered two pairs of shoes, one in pink size 6 and a blue pair in size 10. The order #1641 confirmed on April 28. The blue shoes were probably a size 7 and the pink ones did not fit my foot well I thought I was ordering Skechers but the name on the shoe was Champion, that's all I can tell you, certainly would be nice if you could do something, Iam a senior 91 yrs old and this does not look good for your company. The reason this message is late is because I found your reply in trash
8 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Tillie,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you’ve experienced.
We’re truly sorry to hear that you received the wrong shoe size and were informed that no return was possible — especially if the error was on our end. That’s certainly not the experience we want for our customers, and we’d really like the chance to make this right for you.
To help us investigate and provide the correct resolution, could you please send us your full name, order number, and the details of the item you received? Once we have this information, we’ll take immediate steps to resolve the issue for you.
Thank you for your patience, and we look forward to sorting this out as quickly as possible.
Regards,
Norelie
Excellent service
Excellent service following an incorrect order.
All resolved without any fuss and to my satisfaction .
8 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Philip,
Thank you so much for your kind words! We're delighted to hear that everything was resolved smoothly and to your satisfaction.
Your feedback means a lot to us, and we're always here if you need anything further.
Regards,
Norelie
Das Unternehmen kommuniziert offen und transparent.
Ich habe leider Einlagesohlen in der falschen Grösse bestellt. Der Betrag wurde mir problemlos rückerstattet (4211660539). Ich habe darauf neue Einlagesohlen bestellt (421166 053). Diese sind unterdessen bei mir angekommen. Ich bin begeistert von ihrem Produkt. Die Sohlen passen in alle meine Schuhe. Meine Fussschmerzen sind Vergangenheit.
Sobald ich die Rückerstattung erhalte, werde ich zwei weitere Sohlen in Auftrag geben.
6 mai 2025
Avis spontané
Réponse de Norelie UK
Hallo Kurt,
es freut uns zu hören, dass die Rückerstattung für die Einlegesohlen in der falschen Größe (Bestellung: 4211660539) reibungslos abgewickelt wurde - das ist genau die Art von Service, die wir bieten möchten. Es freut uns auch zu hören, dass Ihre neue Bestellung (421166053) bereits auf dem Weg ist und am 8. Mai eintreffen wird!
Was die zu kleinen Einlegesohlen betrifft, so müssen Sie diese nicht zurückschicken. Sie können sie gerne an jemanden weitergeben, der sie gut gebrauchen kann. Wir vertrauen da auf Ihr Urteilsvermögen.
Nochmals vielen Dank für Ihre freundlichen Worte und dass Sie sich für uns entschieden haben. Wenn Sie die neuen Einlegesohlen ausprobiert haben, würden wir uns freuen, wenn Sie uns Ihre Meinung mitteilen. Und wenn Sie sich entschließen, zwei weitere Einlagen zu bestellen, stehen wir Ihnen bei jedem Schritt zur Seite.
Mit freundlichen Grüßen,
Norelie
Great customer service
From ordering I received a fast delivery updated every step
Slight issue when items arrived but delt with very quickly and professionally
Excellent service
5 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Steve,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that your order was delivered promptly and that you appreciated the updates throughout the process. While we're sorry to hear there was a slight issue upon arrival, we're very glad to know it was resolved quickly and to your satisfaction.
Your kind words truly mean a lot to us. Excellent service is what we always strive for, and your feedback reassures us that we’re on the right track.
If there’s anything more we can do for you, please don’t hesitate to reach out. We're always here to help.
Regards,
Norelie
Excellent Customer Service
When I received my order confirmation, I noticed that somehow, the wrong shoe size was on it.
I immediately contacted customer services, who responded almost immediately, and put into action, a resolution to correct the order to the size that I needed.
Customer services cannot be faulted, it's just a pity that other companies, who shall remain unnamed, leave a lot to be desired in their lack of communications.
The service from this company Norelie UK are highly recommended.
4 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Brian,
Thank you so much for your thoughtful feedback — it truly made our day!
We’re so glad to hear that our customer service team was able to quickly resolve the shoe size issue and make sure you got exactly what you needed. Mistakes can happen, but how they’re handled makes all the difference, and we're happy we could turn things around for you swiftly.
Your kind words and recommendation mean a great deal to us. We’re proud to serve you and always here if you need anything further.
Regards,
Norelie
Hyvä palvelu ja laadukasta tavaraa
Hyvä palvelu ja laadukasta tavaraa, tilausten toimitus sujuvaa.
5 mai 2025
Avis spontané
Réponse de Norelie UK
Hei,
Kiitos paljon ystävällisistä sanoistasi! Olemme todella iloisia kuullessamme, että olit tyytyväinen sekä palveluumme että tilauksesi laatuun.
Meille merkitsee paljon tieto siitä, että kaikki sujui ongelmitta - juuri tällaisen kokemuksen haluamme antaa jokaiselle asiakkaalle.
Jos joskus tarvitset jotain tai sinulla on kysyttävää tulevaisuudessa, olemme aina täällä sinua varten.
Terveisin,
Norelie
Terugbetaling van 30% op mijn gekochte product!
Op 1 mei bestelde ik na veel twijfelen de Neck Releaser via Norelie. Op 2 mei stuurde Norelie me een mail dat ze 30% korting gaven op gans hun assortiment. Dit vond ik niet kunnen. Waarna ik een mail stuurde naar Norelie dat ik op 1 mei hun Neck Releaser had besteld en ze s anderdaags 30% op al hun producten
Vandaag 4 mei krijg ik een mail van Norelie met hun excuses en ze handmatig de 30% op de gekochte Neck Releaser zullen terug storten aan mij. En inderdaad al een mail gekregen van Paypal dat ik een terugstorting heb ontvangen van Norelie
Dit vind ik meer dan klantvriendelijkheid!!! Top van Norelie
4 mai 2025
Avis spontané
Réponse de Norelie UK
Hallo,
Hartelijk dank voor je attente bericht - ik ben echt blij om te horen dat alles naar tevredenheid is opgelost!
Het betekent heel veel voor ons dat je, ondanks je aanvankelijke aarzeling, toch besloot om de Neck Releaser te proberen en ik ben heel blij dat we het goed konden maken toen de timing van onze korting oneerlijk voelde. Uw begrip en geduld worden echt gewaardeerd en ik ben blij dat de terugbetaling van 30% soepel is verlopen via PayPal.
Bij Norelie geven we echt prioriteit aan onze klanten - niet alleen in woorden, maar door daden. Uw feedback bevestigt dat we op de goede weg zijn, en het moedigt ons aan om een stap verder te gaan. Bedankt dat u ons die kans geeft.
Met vriendelijke groet,
Norelie
Norelie socks are good for me
First, I asked for advice and was answered promptly. Then, I had a problem with my order, which was sorted quickly. Now, I am waiting for "fast delivery"(3-5 working days!?). I know and use Norelie socks, they are
good and useful for me, and even ordered some for my relative.
Arrived today, herewith better than worst case. Thank you! 5-Stars!
4 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Zvonimir,
Thank you so much for your kind words and for taking the time to share your experience with us. I'm truly glad to hear that you received prompt support when you needed advice, and that we were able to quickly resolve the issue with your order.
I also want to sincerely thank you for your continued trust in us — not only using the Norelie socks yourself but also recommending them to a loved one. That really means a lot.
Regarding the delivery: I completely understand your concern. You've opted for fast shipping (3–5 working days), and it's absolutely fair to expect that timeframe to be respected. I want to assure you that your feedback has been heard. We're actively working on improving our delivery process and are currently in the final stages of partnering with more efficient couriers to ensure faster and more reliable shipping going forward.
We value you not just as a customer, but as part of the community that helps us improve. If there’s anything else I can personally assist you with while you wait, please don’t hesitate to reach out.
Regards,
Norelie
Good service
Had a problem with order was sorted quickly , now waiting for delivery hope the items are as good as the service . Promised a free gift but still not arrived lots of emails asking for more reviews .
29 avril 2025
Avis spontané
Réponse de Norelie UK
Hi David,
Thank you for your kind message! We're glad to hear that your order issue was resolved quickly and appreciate your patience as you await your delivery.
It means a lot to us that you’ve recognized the quality of our service—we truly hope the items meet (or exceed!) your expectations as well.
If there's anything else we can assist you with in the meantime, please don’t hesitate to reach out.
Regards,
Norelie
Excellent customer experience and…
Excellent customer experience and definitely worth your money time and effort engaging the people and products of Norelie UK - way to go guys 👍🥇👋
26 avril 2025
Avis spontané
Réponse de Norelie UK
Hi Roger,
Thank you very much for your kind words and for sharing your experience with Norelie UK.
We are truly delighted to hear that you found both our products and customer service to be worth your time, money, and effort. Your feedback is incredibly encouraging to our entire team, and it motivates us to continue striving for excellence in everything we do.
Please know that we are always here should you need any further assistance or support. It has been a pleasure to serve you, and we look forward to assisting you again in the future.
Thank you once again for your trust and support.
Regards,
Norelie
Very helpful staff who understood my…
Very helpful staff who understood my queries.
These were dealt with swiftly.
Would be very happy to do business with Norelie in the future.
Many thanks.
Michael Wardle
25 avril 2025
Avis spontané
Réponse de Norelie UK
Hi Michael,
Thank you so much for your kind and encouraging words!
We’re truly pleased to hear that our team was able to assist you swiftly and that you felt understood and supported throughout your experience with us. Your satisfaction is very important to us, and your feedback really means a lot.
We would be absolutely delighted to serve you again in the future. Should you ever need anything, we’re always just a message away.
Regards,
Norelie
Great personal response
I made a mistake on my order and immediately emailed the company. They were very helpful and sorted my problem in two emails . Very friendly responses.
24 avril 2025
Avis spontané
Réponse de Norelie UK
Hi Judy,
Thank you so much for taking the time to share your experience with us!
We’re so happy to hear that our team was able to assist you quickly and make the process smooth and easy for you. Your kind words about our friendly service truly mean a lot to us.
It’s always our goal to ensure every customer feels supported and valued, and we’re delighted we could help sort everything out for you so promptly. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you again for choosing us!
Regards,
Norelie
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