I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and... Voir plus
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It's wonderful to have genuine, friendly and helpful service. In our changing world it's amazing to have someone you can frust. Thank you Norelie, your products are superior.
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Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all... Voir plus
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Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun. Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haastee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Coordonnées de contact
Philippines
- norelie-uk.com
4,3
Excellent
380 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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An extremely good and helpful company to deal with
An extremely good company to deal with. I had a problem with packaging - customer support services were beyond helpful to solve this - a very reputable and transparent company who I highly recommend .
24 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Margaret,
Thank you so much for your thoughtful feedback!
We’re truly grateful for your kind words and delighted to hear that our customer support team was able to assist you promptly and effectively. It's always our goal to provide not only quality products but also reliable, transparent service you can count on.
Your recommendation means the world to us. We’re honored to have earned your trust and look forward to serving you again in the future.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Norelie
Plantar fasciitis
Firstly, as soon as I started to wear the insoles I had 'relief' from my plantar fasciitis! Secondly, I was unsure if I should use them in both shoes, so I emailed them and they replied within 15 minutes! I am very impressed and grateful!
27 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Joe,
Thank you so much for your kind words! We’re absolutely delighted to hear that you experienced immediate relief from your plantar fasciitis after starting to use the insoles. That’s exactly the kind of result we hope for!
We also appreciate you taking the time to mention our quick response time—our team is always here to help, and it's wonderful to know that you felt supported.
Your feedback means a lot to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Norelie
they worked really hard and patiently to resolve a matter for me
We had an issue with unsolicited emails but they worked really hard and patiently to resolve the matter and have offered reparation. Thank you!
25 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Helen,
Thank you so much for your kind words and understanding! We're truly grateful for your patience while we worked to resolve the issue with the unsolicited emails.
It means a lot to us that you recognized our efforts, and we're glad we could make things right. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always here to help.
Regards,
Norelie
I incorrectly ordered the wrong size…
I incorrectly ordered the wrong size shoe inserts from Norelie having been recommended their products. The company were excellent in dealing with this issue, confirming the correct size would be issued at no cost, and no requirement to send back the original product.
9 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Stuart,
Thank you so much for your lovely message and for choosing Norelie. We're delighted to hear that our team was able to resolve the sizing issue quickly and to your satisfaction.
Our goal is always to make things as easy and positive as possible for our customers, and it’s wonderful to know that our service met your expectations. Your feedback truly means a lot to us!
If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Regards,
Norelie
Exceptional service …
I live in the UK and was having some trouble operating a device. Ana and Aimee were amazingly kind and helpful, sending me very responsive emails. The feedback from this company exceeded any other online marketing that I have experienced.
19 juin 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for sharing your experience with us.
We’re absolutely delighted to hear that Ana and Aimee were able to assist you so kindly and effectively. Providing helpful, timely support is something we strive for, and it’s wonderful to know that our team made a positive impression.
Your kind feedback truly means a lot to us—especially your comment that our service exceeded your experiences with other online companies. That’s exactly what we aim for!
If you ever need further assistance, we’re just an email away. Thank you again for choosing us, and warm greetings to you in the UK!
Best regards,
Norelie
Wir hatten eine Reklamation
Wir hatten eine Reklamation. die nach einem sehr freundlichen Telefongespräch zügig und unbürokratisch bearbeitet wurde mit der kostenlosen Zustellung des Ersatzproduktes, das leider auch fehlerhaft war. Daraufhin wurde uns umgehend der komplette Kaufpreis erstattet. Alles wurde so in kürzester Zeit zu unserer vollen Zufriedenheit gelöst. Wir würden uns jederzeit wieder an Norelie wenden.
16 juin 2025
Avis spontané
Réponse de Norelie UK
Hallo Guk,
vielen Dank für Ihr freundliches Feedback und dafür, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.
Es tut uns wirklich leid, dass das ursprüngliche Produkt und leider auch der Ersatz nicht Ihren Erwartungen entsprochen haben. Es freut uns jedoch sehr zu hören, dass unser Team alles schnell und zu Ihrer vollen Zufriedenheit lösen konnte.
Ihr Verständnis und Ihr Vertrauen bedeuten uns sehr viel. Positive Kommentare wie der Ihre bestärken uns darin, auch weiterhin schnellen, freundlichen und lösungsorientierten Support zu bieten.
Sollten Sie in Zukunft etwas benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir würden uns freuen, Ihnen jederzeit wieder helfen zu können.
Mit freundlichen Grüßen,
Norelie
A very helpful and extremely prompt…
A very helpful and extremely prompt service from this company. Very polite communications. Impressed customer service at its finest
13 juin 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you very much for your kind words and positive feedback. We're delighted to hear that you were impressed with our service and found our communication polite and helpful.
Providing prompt and courteous support is very important to us, and it's wonderful to know that it made a difference in your experience.
Should you need any further assistance in the future, please don’t hesitate to reach out. We're always happy to help.
Warm regards,
Norelie
Some of the best company support I've ever had.
Polite and useful feedback to some of my concerns with the product.
11 juin 2025
Avis spontané
Réponse de Norelie UK
Hi John,
Thank you so much for your kind words.
We’re very glad to hear that you found our response polite and useful in addressing your concerns. Your feedback is truly appreciated — not only does it help us improve, but it also reassures us that we’re on the right path in supporting our customers with care and attention.
If you ever have further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Norelie
As I have said before the speed in…
As I have said before the speed in which the customer service responded to my request was first class . I would recommend this company.
25 mai 2025
Avis spontané
Réponse de Norelie UK
Hi J,
Thank you so much for your kind words — we truly appreciate you taking the time to share your experience.
We’re thrilled to hear that you were pleased with the speed and quality of our customer service. Knowing that you would recommend us means a great deal to our entire team.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. We’re always here for you.
Warm regards,
Norelie
Excellent Customer Service
I ordered insoles and got the wrong size. I contacted the Company and Cherry, Customer Service sent me the right size. I was so happy to get this sorted with no fuss involved. Definitely 100% recommend them to family and friends.
8 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Lynn,
Thank you so much for your kind feedback!
We’re absolutely delighted to hear that Cherry was able to quickly resolve the sizing issue and get the correct insoles to you without any fuss. Providing smooth, friendly service is exactly what we aim for — and it’s wonderful to know we hit the mark.
Your 100% recommendation means the world to us. Thank you for placing your trust in Norelie — we’re here whenever you need us.
Wishing you continued comfort and all the best!
Warm regards,
Norelie
I have been having pain in my feet for…
I have been having pain in my feet for months saw an advert for Norelie and thought what harm could it do to try them. 4 weeks on no pain and they are wearing well. So success!!!
11 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Frank,
Thank you so much for sharing your experience with us!
We're absolutely thrilled to hear that after months of foot pain, you're finally feeling relief — and that our Norelie insoles have made such a difference. It’s stories like yours that inspire everything we do, and we’re so happy to have been a part of your journey to feeling better.
We're also glad to know they’re wearing well after 4 weeks — that's a great sign! Should you ever need anything else or have questions down the road, our team is always here to help.
Wishing you continued comfort and happy steps ahead!
Warm regards,
Norelie
A company that seems to care about customer support
Really effective and "by return" support when an initial delivery failed, thank you.
9 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Gerald,
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you were satisfied with the quick resolution of your delivery issue. Ensuring your satisfaction is always our priority, and we’re glad that we could assist you promptly.
If you have any further questions or require any additional assistance, please feel free to reach out to us at any time.
Thank you once again for your support.
Regards,
Norelie
Prompt reply from customer services
I contacted the support email as I had ordered the wrong size. Within 5 minutes Cherry emailed me and had altered the order to my correct shoe size. Very quick and great customer service.
9 juin 2025
Avis spontané
Réponse de Norelie UK
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Cherry was able to quickly and efficiently correct your order to the right shoe size. We truly appreciate you taking the time to share your positive experience — it means a lot to us.
If you have any more questions or need assistance in the future, please know that we’re always here to help.
Thanks again for choosing us!
Regards,
Norelie
Great customer service
So far, so good. Had a few questions about the order and emailed, I had a quick friendly response, even though it was a Sunday and I wasn’t expecting a reply until Monday, the response was very helpful and friendly.
Hopefully the product will be as good as the service I have received
8 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Matthew,
Thank you so much for taking the time to share your positive experience! We’re truly grateful for your kind words about our customer service team. It’s wonderful to hear that you received a quick and friendly response, even on a Sunday.
We’re committed to ensuring that our products match the high level of service you’ve received so far, and we hope you’ll be just as satisfied with your order. If you have any more questions or need any further assistance, please don’t hesitate to reach out — we’re always here to help!
Thanks again for your support and trust in us.
Warm regards,
Norelie
Amazing products thank you so much John Mackenzie 💞
Hi its a big thank you from John Mackenzie,to all the team at Norelie I'm glad I found you , I've got arthritis in both knees.im using noora knee caps on both of them.Ive had two pints inserted in my neck because of disk damage.Leaving me with nerv damage down both arms legs feet and hands,that's keeping me awake at nights.I have to sleep on my back,a good sleep was a thing was a thing in the past.Until I received Norelie RedRevive Red light Therapy Wand.It has been a game changer.i use it before I go to bed, and it soothes the pain,and I can sleep all night long I've only had it a few days and I'm hoping one day I'll be able to sleep on both my sides.thinking about getting another Wand for a back up as I'm Feeling Tickity boo . my knees are Feeling a lot better.using the Noora knee caps,all of which is brilliant engineering, and customer service are brilliant and always with a quick response.all the very best from John Mackenzie ❤️
1 juin 2025
Avis spontané
Réponse de Norelie UK
Hi John,
Thank you so much for your heartfelt and detailed feedback! We’re absolutely delighted to hear how much the Norelie RedRevive Red Light Therapy Wand has helped you. It’s wonderful to know that you’re finally getting a good night’s sleep and that your knees are feeling better too.
Your kind words about our engineering and customer service mean a lot to the entire team. We’re so grateful to have customers like you who share their experiences and trust in our products.
Please know that we’re always here for you—whether you decide to get another wand or need any assistance in the future.
Wishing you continued relief and all the very best!
Regards,
Norelie
My My rating is five stars because Norelie Tim deserves it with their work!ating is five stars because Norelie…
My rating for the quality of your service is five stars! You deserve it with your efforts to make consumers satisfied with your service and products!
2 juin 2025
Avis spontané
Réponse de Norelie UK
Hi Divna,
Thank you so much for your wonderful feedback and your five-star rating! We’re absolutely delighted to hear that you’re so pleased with both our service and our products.
We always strive to make every customer experience a great one, and it’s truly rewarding to know that we’ve succeeded in making you satisfied.
If there’s anything else we can do to help, please don’t hesitate to reach out. We’re always here to assist you.
Warm regards,
Norelie
Réponse de Norelie UK
Hi Gail,
Thank you so much for your kind feedback! We’re glad that we were able to respond to your issue quickly. Providing fast and efficient support is a priority for us, and we’re always here to help whenever you need.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Norelie
New Customer
This is the first time that I have dealt with this company and I have to say that it was a pleasant experience. The intial purchase went very smoothly and my subsequent dealings with their customer care was excellent. My problem was dealt with speedily, without drama and very politely. Carry on the good work.
23 mai 2025
Avis spontané
Réponse de Norelie UK
Hi Malcolm,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your first interaction with our company was such a pleasant one—from the smooth purchase process to the excellent support from our customer care team.
Your kind words truly mean a lot to us, and we’re grateful for the opportunity to help. We’ll continue to work hard to provide the same high level of service every time you need us.
If you have any other questions or concerns, please don’t hesitate to get in touch.
Thank you again for your trust and recommendation!
Regards,
Norelie
Great service
Great service, questions were asked before I purchased a knee massager and got a reply within 15mins which easily made my mind up to purchase the price for the item was superb hopefully it works and helps ease the knee pain highly recommend company
31 mai 2025
Avis spontané
Réponse de Norelie UK
Hi John,
Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that you were impressed with our prompt customer service — getting back to you within 15 minutes is exactly the kind of support we aim for!
It’s great to know that our quick response helped you make your decision and that you found the price for the knee massager to be excellent. We hope it brings you the relief and comfort you’re looking for.
We truly appreciate your recommendation and your trust in our company. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
Thank you again for choosing us!
Regards,
Norelie
Olen ollut erittäin tyytyväinen tuotteisiin sekä asiakaspalveluun.
Olen ollut erittäin tyytyväinen tuotteisiin sekä erityisesti nopeaan ja ystävälliseen asiakaspalveluun.
Sähköposteihin on vastattu lähes välittömästi ja tilaukset on toimitettu nopeasti sekä haasteet selvitetty asiantuntevasti ja kattavasti.
Olemme olleet todella tyytyväisiä tuotteisiin ja ostaneet myös lahjaksi muille. Suurin terveydellinen hyöty on tullut sukista ja useamman elämänlaatu ja terveys ovat parantuneet huomattavasti. Kiitos!!
2 juin 2025
Avis spontané
Réponse de Norelie UK
Hei Leila,
Kiitos paljon, että otit aikaa jakaa kokemuksesi kanssamme. Olemme aivan innoissamme kuullessamme, kuinka tyytyväinen olet ollut tuotteisiimme ja että nopea ja ystävällinen asiakaspalvelumme on vaikuttanut asiaan.
Meille merkitsee paljon, että olet kokenut sukat erityisen hyödyllisiksi, ei vain itsellesi vaan myös lahjaksi muille - heidän elämänlaatunsa ja terveytensä parantaminen on juuri sitä, mihin pyrimme.
Olemme kiitollisia luottamuksestanne ja tuestanne, ja odotamme innolla, että voimme jatkossakin palvella teitä ja läheisiänne. Jos voimme auttaa jotenkin, älä epäröi ottaa yhteyttä.
Kiitos vielä kerran ystävällisistä sanoistanne ja uskollisuudestanne!
Terveisin,
Norelie
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