They just do not respond to repeated requests to return item. I have left a negative review here previously where they responded and said to get in touch and they will try and sort, but didn't leav... Voir plus
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Lisez les avis des autres
Tried the sock for fit and although they seem to have somewhat of a “neoprene” feel (a little thicker and heavier than traditional sock) the fit was quite streamlined, relatively snug and comfortable... Voir plus
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The burnt orange jack seems well made and soft to the touch. However, the zipper configuration is one usually reserved for women with the pull on the left side. The male zipper pull is on the right.... Voir plus
L'entreprise a répondu
I absolutely love my water resistant adventure pants that I've been putting through the ringer for 3 years now. (Still in perfect condition somehow.) So when I needed some tough pants for bushwhacking... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The worlds best winter pants made by outdoorsmen, for outdoorsmen.
Coordonnées de contact
Canada
- northboundgear.co
3,8
Bien
616 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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These are great products and service…
These are great products and service was bang on! I would highly recommend this company and their products. My wife bought me a pair of pants for Christmas several years ago. I was so impressed with their warmth and comfort I have ordered numerous more.
28 mai 2026
Avis spontané
Réponse de Northboundgear
Hi Daniel,
Thank you for your kind words and continued support. It means a lot to hear that you've been enjoying our gear for several years now. We're also delighted that you've had a great experience with both our products and customer service.
Thanks again for the recommendation—we truly appreciate it!
Easy transaction
Easy transaction, product as described and fits true to size. Fast shipping. Thank you for your quality service and product!
19 mai 2026
Avis spontané
Réponse de Northboundgear
Hi Manitou,
Thank you so much for the kind words!
We’re really happy to hear everything fit well and that you had a smooth experience from ordering to delivery. We truly appreciate your support and hope you enjoy your new gear!
Outstanding customer service
I bought a pair of winter weight pants for my husband who has a 36” inseam. Hard to find North American companies that offer longer lengths so I’m happy to have discovered Northbound. He wore them all winter snowshoeing and he’s very happy with them.
I recently bought him a summer weight pair and although I love the fabric, my husband doesn’t. I contacted customer support to start a return and they immediately returned my emails. These guys have outstanding customer service and nice pants. I’m sure it won’t be the last time I order from them.
26 mai 2026
Avis spontané
Réponse de Northboundgear
Hi Roanne,
Thank you so much for the kind words and support!
We’re really glad you had a great experience with us. It truly means a lot to hear your feedback, and we appreciate you giving us a try.
Looking forward to serving you again in the future!
Delayed, lost, missing, no idea????
Used this company before. Not misguided enough to beleive its anything to do with Canada.EXCEPT A MAILBOX FOR RETURNS
Trousers are ok well made and comfortable. And i like them
BUT their communication is crap almost impossible contact if any problems.
Waiting for 2 trousers to come now. 29/4
. No updates etc, no way to contact
Very frustrating .Have now been contacted
23 avril 2026
Avis spontané
Réponse de Northboundgear
Hi Alastair,
Thanks for taking the time to leave your feedback — and really sorry for the frustration here.
Just to clarify, we did reach out via email and also tried calling the number provided on your order to help move things forward, but we weren’t able to connect and it looks like our emails may not have come through on your end.
We really appreciate you being a returning customer — that truly means a lot to us — and we’re sorry this experience hasn’t reflected the level of service we aim for.
We can confirm your order is now all set on our end and is currently being prepared for shipment. You’ll receive tracking details as soon as it’s on the way.
Thanks again for your patience, Alastair.
Avoid this company if you question…product sizing
Avoid this company if you question sizing and need to return. Extremely disappointed. Do not trust their return policy which states: “Return/Refund - We aim to process returns within 2 business days of your parcel showing as delivered to our warehouse.”
My return was received February 11, 2026, and the refund was formally approved on February 24, 2026, but I have yet to receive the funds over 10 weeks later. Customer service keeps giving me the runaround. I have reached out eight times and keep getting told it is 'being processed or wait 3-5 business days.' It is holding my money hostage. Terrible business practices.
7 mai 2026
Avis spontané
Réponse de Northboundgear
Hi Joy,
We’re truly sorry for the frustration and disappointment this experience has caused you. We completely understand how upsetting it must have been to wait so long for your refund and to repeatedly follow up without receiving the resolution you expected.
We’d like to confirm that your refund was processed on April 29th and has already been completed on our end. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Please know that it was never our intention to cause you stress or make you feel that your concerns were being ignored. We genuinely regret the delay and understand why this situation left you feeling disappointed in our service.
We truly appreciate your feedback and your patience throughout this process, and we sincerely apologize again for the inconvenience caused.
Women's High Waist V2 Adventure Water Resistant Pants
I’ve been loving the fit of my pants.
The high-waisted design is super flattering and comfortable, especially for hikes. They’re water-resistant, fleece-lined, and surprisingly stretchy, which makes them perfect for unpredictable weather.
Definitely more on the warmer side, so they’re amazing for cooler days. Overall, such a good mix of comfort, function, and style.
The pants feature water resistance, 4-way stretch, fleece lining, zippered pockets, and moisture-wicking fabric designed for outdoor wear.
13 avril 2026
Avis spontané
Réponse de Northboundgear
Hi Jhen,
So glad to hear you’re loving the pants—that’s awesome! They really are a great combo of comfort and performance, especially with that high-waisted fit and stretch. Sounds like they’ve been perfect for your hikes too.
Appreciate you sharing your experience—it means a lot! Let us know if you ever need anything else!
I have used this company a few times…
I have used this company a few times now, their gear is made with quality materials that are built to last and the fit is always spot on. If you looking for high end quality hiking gear I completely recommend you check them out. You may have to wait a week before you receive your items but this is a Canada based company and delivery is usually free.
1 avril 2026
Avis spontané
Réponse de Northboundgear
Hi David,
Thank you so much for taking the time to share your experience with us. We’re really glad to hear that you’re happy with the quality, durability, and fit of our gear—it means a lot.
We also truly appreciate your patience with shipping. As a Canada-based company, we’re continuously working to improve our delivery times while keeping shipping as accessible as possible for our customers.
Thanks again for your support and recommendation!
Best regards,
Northboundgear Team
There is no rating for this company…
There is no rating for this company except for a MINUS 10. I needed to return a pair of slacks. BTW, don’t be fooled into thinking their gear is made in Canada, it’s manufactured in China.
1) email was necessary to request if I could return them. What??
2) days past, NBG (northbound Gear) requested photos!?? Again, What??
3) emailed photos, days past
4) received permission to return slacks
5) boxed them up and went to USPS. $68 and completion of USPS customs paperwork to return $102 slacks.
6) tracking number indicates they received the package on 02/08/2026 at 3:42 pm. It is now 3/18/2026
7) NBG claims it isn’t registered in their returns “yet” even though they acknowledged my tracking number information receiving it on 02/08. WTF 🤬
8) I recommend to AVOID NBG!!!! I can’t prove it’s a scam, but if I see a dog, and it barks like a dog, and 💩 like a dog, I’m pretty certain it’s a dog.
2 février 2026
Avis spontané
Réponse de Northboundgear
Hi Joel,
Thanks for taking the time to share your experience. We're really sorry for the hassle. We always want refunds to be quick, but we do have a process: first we check the condition of returned items, then we confirm they’ve arrived safely at our warehouse. In your case, we hadn’t received that confirmation right away, which caused the delay. Once everything was verified with our returns team, your refund was processed.
About the shipping cost—we know $68 is a lot, and we’re really sorry. International shipping and tariffs can add up fast. While our policy doesn’t cover return shipping, we sent you an email with some ways to make it easier—please check your inbox.
We also want to reassure you that we’re a legitimate company and are committed to making this right. Your feedback helps us improve and makes future returns smoother. We appreciate your patience and understanding, and we’re grateful you gave us the chance to sort this out.
Northbound Dry Shield Jacket
Northbound Dry Shield Jacket.
This jacket is nice blend of functionality, rain protection and comfort. I find that this jacket, used as part of a layering system for late winter a very effective for protection from winter winds and temperatures. I often use this jacket for hiking, but ventilation of trapped warm here from backpack straps can lead to sweating. Even with the issue of ventilation, I am still using this jacket as a primary outter shell for all my outdoor adventures Overall 4 stars out of 5
12 mars 2026
Avis spontané
Réponse de Northboundgear
Hi Locke,
Thank you for taking the time to share your thoughtful review. We're glad to hear the jacket has been serving you well as part of your layering system and that it’s been a reliable outer shell for your hiking and outdoor adventures.
We also appreciate your feedback regarding ventilation when wearing a backpack. Insights like this are very valuable as we continue working to improve our products.
Thank you again for your support and for choosing Northbound Gear for your adventures!
Here’s my update on this company
Here’s my update on this company. It took them a month and a half 25 emails they still did nothing about returning my money. I called customer service and the person decided that I better get my money now which I did and now you lost me and a lot of my friends because we found the other side of the company that makes the same stuff just uses a different name and a different style same exact material for less than half the price their other name they go by on Amazon is Postropaky
2 mars 2026
Avis spontané
Réponse de Northboundgear
Hi Thomas,
Thank you for sharing your feedback. We’re sorry that you had to send several follow-ups regarding your request. While we do have internal processes that we follow when handling refunds, we understand that the situation was frustrating.
We can confirm that your refund has already been processed. We appreciate the support you gave our brand, and we’re sorry that your experience with us left you feeling disappointed.
If you ever have questions or would like to reach out in the future, please feel free to contact us at info@northboundgear.co and our team will be happy to assist.
Thank you again for your feedback.
Very Happy
I accidently ordered the wrong size and contacted the company. No problem in making the exchange, which came in a timely manner. The quality and look of the pants are excellent. I'm very happy with my experience with Northbound
6 mars 2026
Avis spontané
Réponse de Northboundgear
Hi Gord,
Thank you so much for taking the time to share your experience. We're really glad to hear that the exchange process went smoothly and that you’re happy with the quality and look of the pants.
Your kind words truly mean a lot to our team, and we’re grateful for your support. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
Warm regards,
Northbound Gear Team
Great for Deer stalking
Bought some adventure trousers for Deer stalking in the UK, I’m really impressed with them. Love the thickness, really warm for cold conditions in Scotland. I really like that the are elasticated and fleece lined. I will buy these again in future, I prefer them to my Kuiu trousers that are more than double the price and not as durable. The only negative is the postage time to the UK was around 2 weeks.
8 février 2026
Avis spontané
Réponse de Northboundgear
Thank you so much for your great feedback, Phil!
We’re thrilled to hear the Adventure Trousers are keeping you warm during deer stalking in Scotland — that’s exactly what they’re designed for. It’s fantastic to know you’re happy with the thickness, fleece lining, and durability.
We really appreciate you choosing us, especially with so many options out there.
We also understand that the 2-week delivery time to the UK isn’t ideal, and we’re continuously working on improving our shipping times.
Thanks again for your support — we look forward to having you back!
Absolutely terrible customer service
Absolutely terrible customer service, string you along, delayed responses, and rejected warranty claim is the reason for my bad review. Pants arrived with a hole chewed by a rodent and package was full of feces. They said it was outside of thier 60 day warranty window which it was not and then they would re-look at it and no response. Buyer beware, they dont care about thier customers just want to ship products out the door.
26 décembre 2025
Avis spontané
Réponse de Northboundgear
Hi Mike,
We’re really sorry to hear about your experience — especially receiving an item in that condition. That’s absolutely not the experience we want for any of our customers.
We also apologize for any delays in communication or confusion regarding the warranty window. That’s never our intention, and we understand how frustrating that must feel.
We'll review this again as a priority and work toward a proper resolution. We truly care about our customers and want to make this right.
Quality of product poor
Quality of product poor, service also poor. Bought a pair of adventure pants. Initial impression was good, if quite loose on the waist, but that's what belts are for. They didn't last very long before the outer started detaching itself from the inner material. Also they are advertised as water resistant. Initially they will resist the water being poured over them test as in the videos, but that doesn't last long. Even then when new, they will quickly soak through in a rain shower. This gets worse and worse and after 10 wears, they are pretty much a sponge and it's better wearing almost anything else. I tried reproofing and that didn't help. I did contact Northboungear, but the response was that the pants had been washed and worn so they couldn't help. Silly me buying trousers to wear them instead of framing them and putting them up on the wall.
Edit based on reply: I didn’t expect gore tex, but after about 3 wears these just absorb water. Jeans are better. I didn’t expect gore reach out and they didn’t try and help, just got fobbed off. Buy some off AliExpress instead
20 janvier 2026
Avis spontané
Réponse de Northboundgear
Hi Peter,
I’m really sorry for the frustration this has caused you. I completely understand how disappointing it must be when a product doesn’t perform as expected, especially after looking forward to using it.
Just to clarify, the adventure pants are water-resistant, not fully waterproof, so they can handle light moisture but aren’t designed to stay dry in heavy rain over time. That said, I completely understand your concerns about the wear issues you’ve described—it shouldn’t feel like a “sponge” after only a few wears.
We’d really like to help find a solution for you, but we don’t have your order number on hand. If you could reach out to us directly at info@northboundgear.co, we’ll do our best to sort this out for you.
Thank you for taking the time to share your honest experience—I genuinely appreciate it, and again, I’m very sorry for the hassle this has caused.
Absoluted disgusting company to deal with
Ordered a pair of trousers on Nov 29 fit was so bad arranged to return at a cost of £23. Received tracking number from R Mail. The item arrived in Canada on 18th December an attempt to deliver was made on Dec 18th. Tracking says No Answer and note left stating item avaialable for collection or contact to arrange redelivery. After 5 or 6 messages via contact page I keep being fobbed off with "we look into this". This sham company know my item is ready for collection and no advice regarding my refund. AVOID
18 décembre 2025
Avis spontané
Réponse de Northboundgear
Hi Ros,
We’re truly sorry for the frustration this has caused and completely understand how annoying it must have been dealing with the tracking issues while waiting for your refund.
We do have a process for refunds that requires us to receive the returned item before we can issue it. We really appreciate your patience while this was being handled. We’ve checked with our accounting department, and we’re happy to confirm that your refund has already been processed.
While we would love to have you as part of the Northbound Gear family, we completely understand your frustration and hope we might have the opportunity to serve you again in the future. Thank you again for your patience—it truly means a lot to us.
All the best,
The Northbound Gear Team
We purchased a pair of pants and the…
We purchased a pair of pants and the arrived on time. The quality was very poor so we returned them. It has been 7 weeks and still no refund even though every week we get an assurance that the refund is being processed.... this is a total scam site, run from a garage in Ontario...no warehouse or even a business address....just a UPS drop off box...a total scam....avoid.
20 novembre 2025
Avis spontané
Réponse de Northboundgear
Hi Ray,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced — we completely understand why this has been upsetting.
We want to clarify that Northbound Gear is a legitimate company, and we take customer concerns very seriously. Our return policy, including return shipping costs and restocking fees, is clearly outlined on our website. We understand this may not have been what you expected, and we appreciate your patience while we follow our process.
Regarding your refund, I personally checked our records and can confirm that it was processed on December 12. While we cannot comment on individual transactions publicly, one of our support team members will reach out to you directly with the details to ensure everything is clear.
We value your feedback and your trust, and we hope this helps clarify the situation.
Poor Customer Service…
I purchased a pair of the Adventure Trousers, it took weeks for them to be delivered and had to chase them. When they eventually arrived I was very pleased with the product, so much so I thought I would purchase two additional pairs as Christmas presents for a friend and as part of their Black Friday Promotion. They failed to honour the promotion and when I tried to place the order they were at full price, I have sent several email requesting they honoured the promotion but response to date from Customer Service has been poor.
11 décembre 2025
Avis spontané
Réponse de Northboundgear
Hi Anthony,
Thank you so much for taking the time to share your experience. I completely understand how frustrating this must have been — especially after you loved the Adventure Pants and wanted to give them as gifts. We really want to make this right for you.
We’ve tried to locate your order information to handle this directly, but we haven’t been able to find it under your name. Please email us at info@northboundgear.co and I’ll personally work with our team to make sure the promotion issue is resolved and your additional pairs are sorted as quickly as possible.
Your support and patience mean a lot to us, and we genuinely hope we can turn this around and restore your confidence. We want you to have the experience you expected and deserve.
Looking forward to getting this fixed for you.
10/10
10/10 — couldn’t have gone any better. I was a bit unsure at first since I’m in the UK, but my order arrived much faster than expected. Everything was perfectly packaged, the quality is spot on, and the customer service has been brilliant. Casey was more than helpful with my order — honestly couldn’t ask for more.
16 octobre 2025
Avis spontané
Réponse de Northboundgear
Hi Aiden,
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived quickly and that everything met your expectations. It’s wonderful to know the packaging, quality, and customer service — especially Casey’s help — made such a positive impression.
We really appreciate your support and kind words!
My first impression
My first impression:
I have been an outdoor writer/photographer for over 30years here in Canada. Over that time, I have had the pleasure of testing, promoting and writing reviews for all kinds of outdoor products, from fishing products to hunting products and apparel to safety kits for the outdoorsman/woman.
During that time I've found and featured products that met the description of same. Some of those products worked well as intended, while others just worked well at attracting consumers.
It is, in my humble opinion, that I can write (and am pleased to) with all the conviction and commitment I can muster, your 'adventure pants and cap' not only met product expectations in the outdoors but exceeded them thoroughly. The pants were a great fit. They were warm and dry, even in a heavy wind and rain soaked photo excursion.
There was no hindrance of movement or riding-up of the pant legs. The material for knee protection proved to be a blessing while kneeling on soaked grass/stone. Your extra, zippered pockets kept wiping cloths dry and within reach for cleaning camera lenses. The 'N' cap kept the rain off my weathered head and camera while shooting.
I believe it's time for another pair and a look at a winter jacket that would come in handy during our -20F winters that last for 4-5 months.
Northbound Gear, thank you for being a trusted partner in my wildlife photography endeavors.
21 octobre 2025
Avis spontané
Réponse de Northboundgear
Hi Milton,
Thank you so much for your kind review! We’re happy to hear that the Adventure Pants and cap worked so well for your outdoor photography. It’s great to know the fit, warmth, and practical features made a real difference.
We’d be happy to help you with another pair or a winter jacket for those cold Canadian winters.
Thanks again for your support!
Great products, great team
The gear is worth the money, it is high quality and does what you're promised it does. I've worn their pants all around the globe and they've all done well despite being battered and tested by the weather and terrain.
10 septembre 2025
Avis spontané
Réponse de Northboundgear
Hi Wei,
Thank you so much for sharing your experience! We’re thrilled to hear our gear has been with you all around the globe and held up through tough weather and terrain. Feedback like yours means the world to us.
We truly appreciate your trust and support — it motivates us to keep creating gear you can always count on. Here’s to many more incredible adventures ahead!
Best,
The Northbound Gear Team
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