Northgate Insurance Services Avis 

Excellent service

Do not bother using these!

My wife was hit from behind by another car a couple of months ago. We are insured with Admiral. Should be straightforward?

First of all, the other driver's insurance company said they would sort it all out, give us a hire car until ours was fixed and collect our car for repairs within a few days.

In error, we decided to get Admiral to sort it all out. They put us on to Auxillis and that is where it went wrong.

They were shockingly slow in all communications. It took weeks and weeks to get our car booked in and all of this time, due to the damage on the car, the parking sensors were going off all the time.

We then got a hire car for the time is it was in the garage. In the days we had the car, whilst driving the car sustained a chip in the windscreen due to a stone. As it was being collected the day after this, we then had to pay £250 for this.

In hindsite, we should have just got the the other driver's insurer to sort and then we wouldn't have had to wait so long to get it sorted.

I am struggling to see any benefit in using a company such as Auxillis as ot seems there is absolutely no advantage whatsoever.

After giving Auxillis a 5 star review on there site what a surprise I have gotten. They went on to say to my insurance company that I had damaged the car ?? Nothing was mentioned whenever the car was lifted and no paperwork , photos to collaborate this. If the car was damaged which I don’t believe it was .It happened after it left me. So take this as a warning use them if you must and take plenty of photos.

Amazing service, thank you!

nice service, everything is explained clearly and lucidly, good communication

Brilliant hire car company. I cannot praise them highly enough. I was given a courtesy car, which was a Volkswagen T-Roc automatic from 22nd May to 9th June and the car was perfect inside and out. Very friendly people from Dan the delivery driver to everyone either by phone or email. They made everything so smooth and easy. Highly recommended Auxillis. Excellent 100% service.

Refered By Admiral insurance, was asked to drive an un roadworthy car !!
Asked to take out another policy against excess on hire car. Absolutely terrible customer service.
I would nor recommend

Absolutely appalling experience with Auxillis.

I was provided with a courtesy car that arrived covered in bumps, scratches, and damage that had not been properly recorded. Had I not carried out my own inspection and documented the condition of the vehicle myself, I could easily have been held responsible for damage that was already there. That is completely unacceptable and caused unnecessary stress and worry.

To make matters worse, I was told by a member of staff, who I believe was called Rachael, that I could keep the courtesy car for another week. However, this was later reversed, and the vehicle was taken back much earlier than I had been led to expect. The lack of communication and consistency was extremely frustrating.

Even after losing access to the courtesy car, I still had not received the money I was expecting in my account. Being left without a vehicle and without payment only added to the inconvenience.

Throughout the process, I found the customer service to be poor and unhelpful. The whole experience felt disorganised from start to finish. A courtesy car should not arrive in such poor condition, and customers should not have to worry about being blamed for existing damage.

Claim Number: 73067090

This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone using this company to thoroughly inspect and photograph every inch of any vehicle they receive before driving away, and to keep records of all conversations and promises made.

Very disappointed

Avoid. Awful service across the board. Fell for being provided with an equivalent car. Gave me a basic VW for a Premium Tesla and haven’t once got back to me despite 3 requests for a better car. Haven’t heard anything substantive back from their complaints team despite contacting them over a week ago. Customer Service team are appalling. I’ve had several conversations with them which are all very friendly and helpful but then exactly the opposite happens to what was agreed. Would not use again.

Friendly staff & really helpful. Good choice of car given as courtesy

Brilliant and Professional Service from all involved at this company and Directline. Following a no fault accident, the staff took my wife’s account and as our car was not legally drivable arranged for the collection of it and delivery of a rental vehicle, for the following day. It was important as we only have one car and my wife’s dad was suffering from serious health issues in hospital.

From start to finish we were kept informed. The 3rd party tried to tell lies and regrettably our dash cam had failed, which made matters more challenging. The great news is that the staff at Auxillis and DL listened and sorted

I would say our premium is not unreasonable, but importantly, the policy is backed by a 10:10 company.

Thank you

My insurance company arranged for me to use the services of Auxillis following damage to my vehicle by a third party. All the staff I came into contact with were professional and helpful and the service I received was very good. I would not hesitate to recommend.

Delivered to repair centre as requested, on time and in clean condition. All existing marks and scratches clearly identified. Good service and communication.

Friendly, and fast to respond, I just couldn't fault the service!

Delivery and pickup of vehicle on time. Notified all the way. A thoroughly enjoyable experience.

Excellent Service. WOULD RECOMMEND THIS SERVICE.

Very prompt with updates when vehicle was in for repair from customer service staff .

The service we received was second to none very punctual and great staff would recommend it to everybody.

Great service they really look after you from delivery to collection very polite and very knowledgeable would recommend them.

Excellent service, friendly, honest

Everything went smoothly from start to finish and great communication.