Northgate Insurance Services Avis 

Following a non-fault accident, my vehicle was taken to Auxillis for repair.
When the car was returned to me, the boot mat (VW Golf) was missing. This item was present in the vehicle prior to collection.
I contacted customer service to report the issue, but found the response unhelpful and lacking urgency. I was asked to submit details via email and later received confirmation that the matter would be reviewed.
It has now been over 3 months, and I have not received any update or resolution.
This has caused inconvenience, as an item from my vehicle has not been returned, and communication has been poor throughout the process. Based on my experience, I am disappointed with the level of customer service and aftercare.

Everything went nice and smooth and was arranged very quickly.

they turn up when they said they would polite respectful and helpfull. the delivery of the curtisy car was prompt with a car that fitted our needs (i use a mobility scooter)

Great communication, arrived and collected in a timely manner. Highly recommended

Very helpful willing to answer any questions we had.

My experience was excellent. Was made very easy and stress free.
Staff was very helpful.
Delivery service was excellent
Because I had the car i was able to go look for another car.
Was given the option of having a manual or automatic

Quality and standard of my replacement vehicle.

All staff members we spoke to we lovely and were well informed, you could tell it was customer first.

I couldn’t be more impressed with these guys. They were very quick to deliver the car and professional. Hopefully I won’t need to use them again but if I do I know I’ll be in good hands.

Customer service and information provided promptly. Well supported throughout with good delivery / pick up service and friendly staff.

Excellent customer service and kept up to date with everything

Auxillis turned a stressful situation into a totally stress free experience.
I was kept updated every step of the way through my claim.
The customer services were highly knowledgeable and friendly throughout. Nothing was too much trouble.
Highly recommend this company

Amazing and compassionate staff.
I had a car accident a few months after passing my driving test, the staff over the phone were kind caring and understanding. They explained everything to me and answered all my questions. The delivery driver was amazing and patient with me, he showed me everything in the curtesy car and offered to take me on a test drive to get used to driving an automatic instead of a manual car.
After a terrible experience with the crash it was amazing to be treated with respect and care by auxillis. Im so thankful to them.

Amazing first class service from Auxillis. I'm a young driver and had to make my first claim even though I wasn't at fault. Everything was explained to me and I was kept up to date throughout the process. Thank you so much for making it as stress free as possible. 100% recommend their service.

My car went for repair on 29/04/2026 for repairs at Tesla steel in Doncaster & I spoke to auxillis over the phone & they sorted me out with bmw x5 hire car from switch in Blaydon . I had the bmw x5 for 17 days till my telsa was repaired & delivered back to my house address. Mr b sangha

Great communication. Very efficient service. Responded to all our needs.

Once the insurance company sorted it out it was quick at getting the hire car

I was incredibly impressed with this firm, after I had someone run into the back of me whilst I was stationary, my insurance referred me to this firm.

Very efficient, the online account setup was brilliant, the UX was nice, the people who dealt with here really good. They dealt with the whole process and I did not have to lift a finger.

Fantastic communication. Friendly staff. Everyone on the phone and in person was helpful and kind, providing an excellent hire car after a taxi smashed into the back of my car 3 days after my dad died. Thank you Matthew, Lorice and all the other wonderful Auxilis staff.

Tried to get a courtesy car due to a non fault accident, this has been going on for 2 weeks now. Auxillus's computer system never allowed me to log in to sign my paperwork. IT said there was an issue but they never said what, or resolved it. They then sent me a new reference number. This then meant I got double the amount of phone calls chasing me to sign paperwork but then when I asked them to post it, they tried to put it back as my fault that I was unable to provide a booking in date. Every person who I spoke to made false promises that I would not get called again, I was being called from UK and indian call centres at all times of the day up to 8pm when I was bathing my baby. No details get copied over from Tesco car insurances site wasting time. I think this company ensure they are so bad at customer service and admin to keep themselves in a job. I have now refused their services and will get the little car from the repair garage.