Northgate Insurance Services Avis 

Everyone I spoke to was very helpful, very easy to deal with and got my claim sorted asap and provided a very good courtesy car quickly. Would recommend highly

Seamless from start to finish. Excellent communication, especially from Rachel & Gary, great work. Would recommend

The rental car arrived on time and everything was explained to me, couldnt fault the overall experience.

From initial contact to completion the levels of customer service provided to me by Auxillis was absolutely fantastic. They really helped make what was a difficult time for me an exceptionally smooth process. I had a lovely courtesy car delivered to my door within hours of my first call and my damaged vehicle was picked up at around the same time. I cannot stress enough how amazing every member of staff i spoke to was, they really are a real asset to the company. What a fantastic company Auxillis are and thank you so much, it really is appreciated 👏

Efficient, friendly and helpful staff and good service .

After an accident caused by a third party, my insurer took care of it and let Auxillis know my contact, they sorted it in efficient time that helped me to keep on working.

From day one and all the way through my no-fault claim process, Auxllis staff have been supportive and clear in their communication. The loan vehicle was delivered and collected with little disruption to my day and the drivers called me before arriving so I knew when to expect them. All the team I dealt with where polite and engaging.

The staff were all really friendly and very helpful. The delivery and collection of the hire vehicle was very straightforward and again the staff were extremely helpful.

Was made easy, but the extra money for coverage of insurance is a bit naughty when its a courtesy car because of a crash. Also, I had to chase several times for them to collect the vehicle after my insurance paid out, which wasn't great. Other than that, was easy and pleasant .

Great experience with Auxillis 😊
From start to finish, thank you for your services.

Soon as I contacted my insurance company Auxillis contacted me write away and had everything ready for me for the delivery of the car. Delivery was right on schedule and driver was very helpful and pleasant and told me what will happen with the return also had calls and text from them to make sure all was good was able to drop off the car when I picked up my car which made everything so easy. Great service and no problems.

Frictionless experience. Good courtesy car delivered and collected as agreed; no time without transport.

Brilliant service car delivered to my door & when my car wasn’t ready in time . Auxillis changed the car to accommodate us towing a caravan as was due to go on holiday . Can’t fault this company & all the staff that I had dealings with.

Drop off went very smooth man was very polite and lovely I had a screw go into one of the tyres I rang the breakdown number provided and a very lovely man was out in no time at all once my lease was coming to an end I had a phone call off a lovely women to arrange collection the next day was a very pleasant experience under not so good circumstances

I was provided with a courtesy the next day,your staff where punctual and well manned when delivering the vehicle,they introduced themselves and explained the control's to me,I will happily recommend you to others

Staff were always helpful, accommodating, professional and polite. Everything was easily arrange to fit my schedules. I felt the staff made a difficult situation easier.

Had a hire car from Auxillis as part of an insurance claim and repair.
Auxillis were extremely efficient and professional throughput and I’d recommend them to anyone

I received excellent service. The staff were incredibly helpful, pleasant, and professional, making the whole experience smooth. They went out of their way to assist and ensured everything was handled efficiently. I would highly recommend to anyone looking for friendly service and a positive experience.

No fault accident leading to a Cat N classification of my vehicle. This was over a month ago, the other drivers insurance have accepted liability. Auxilis told me they cant progress the claim yet as the insurance company wont take their calls. They also told me that when they receive the money it will take them 20 working days to transfer it as 5 people have to check it. Even if each person took 2 full days to check the payment thats only 10 days. The whole experience with this company has been terrible and i wish my insurance company (Admiral) had never recommended them.

Following a non-fault accident, my vehicle was taken to Auxillis for repair.
When the car was returned to me, the boot mat (VW Golf) was missing. This item was present in the vehicle prior to collection.
I contacted customer service to report the issue, but found the response unhelpful and lacking urgency. I was asked to submit details via email and later received confirmation that the matter would be reviewed.
It has now been over 3 months, and I have not received any update or resolution.
This has caused inconvenience, as an item from my vehicle has not been returned, and communication has been poor throughout the process. Based on my experience, I am disappointed with the level of customer service and aftercare.