Notes Coffee Roasters Avis 

Overnight delivery to make us and our hopper happy - thanks

Your coffee is so delicious! And the subscription service is good value.

The coffee is delicious, but the customer service is terrible. Four 1kg bags were ordered, of which two arrived burst. I asked for them to be replaced, but I only received one. I had to ask again for the second replacement. There was no communication at all. I am still waiting for the second replacement.

Great quality coffee and a broad variety, always delivered on time. The link to individual small producers is nice and something unique.

Great service, amazing coffee!

Nice coffee, the first bag of beans tried with our new (first coffee m/c). Very quick delivery from ordering.

The reason why I gave this score was that it is supposed to be freshly ground coffee ! One pack off coffee beans was roasted on the 20-6-24 which makes it 3 weeks old when I received it. I have not used it yet but this is not a good start

My favorite coffee!
Seamless pick up process, and freshly roasted beans!

This company took the same payment twice by mistake I assume, but now won't answer emails, messages or pick up a phone so I can't talk to them and get a refund

I was to get the parcel delivered to me on 03July before 1257hrs, as per the notification sent to me by Royal Mail. The parcel was delivered at 04July/1230hrs. This is totally unacceptable.
I had placed the order on 29June/ AM.
Had I known better, I would have placed my order elsewhere

I purchased 4 bags of coffe but only 3 bags were delivered. Note got in touch on the same day, issued a refunded and offered 20% off in my next order.

Quick easy delivery. Very good coffee beans.

Amazing coffee. Delivery slow
Also, I reached out to customer service for help with the “10% discount offer for signing up via email”, still no reply after over two weeks…

Wouldn't bother buying beans from this shop if you expect to receive them any time soon. Ordered on Monday and whilst it is a 48 hour shipping that's only useful if your order is shipped in a reasonable time. 4 days later and it still hasn't been shipped and when you contact customer services there's no response. Might be an ok coffee shop (I've never visited) but I wouldn't recommend buying beans from them. Plenty of other coffee roasters to choose from.

Update - 4th April
Despite being assured a member of the team would get back to me it has been 3 days and nobody has. So if a member of Notes Customer Services do read this message and my subsequent email went to junk as well please cancel the order and process a refund as I’ll take my business elsewhere.

Update - 10th April
A member of customer services wrote back to explain that there was a gas leak at the roastery causing a backlog of orders and they didn’t get round to informing all customers. They processed the refund but also shipped the order as an act of good will which I am appreciative of. The coffees taste great and can’t be faulted. Revising my rating based on how they subsequently handled my complaint.

I was put on your mailing list without asking.
I put one bag of coffee in my basket and subsequently removed it within 5 minutes. However it remains stubbornly in the checkout on shop pay, and I can see no way to remove it.
The whole experience has left me with a bad taste, and I cannot envisage ever ordering from Notes coffee now.
Especially as it took them over a month to respond to this review.....

Blackwall Estate whole beans are perfect for all different types of coffee; with or without milk. Nice and smooth, no bitterness and no overbearing taste, just lovely coffee! I'm now having it as a subscription as I don't want to run out!

We are regular customers and we usually love the coffee we get from the subscription (espresso). However, the last bag (January 2024) was ground far too finely and it was impossible to extract using our machine. This is particularly odd because usually the coffee is ground perfectly for this machine and it was the first time we faced this issue. It's a shame as we are always very excited to taste the notes of the month.

Edit: Notes team was very supportive and proactive in trying to solve our problem! They got in contact with us. I will update again in a few weeks, but as expected, the customer service was very good.

Great tasting coffee delivered when we were advised it would arrive.(5days).

Naively assumed that, like other specialty roasters, coffee would be roasted to order to maximise freshness but one of the bags I received (and paid £14 for) was a month old.

Very disappointed. Well below the standard I'd expect. If I wanted old stale coffee I'd go to a supermarket!

I’ve been buying coffee from Notes for years. In my opinion they really are one of the UK’s leading roasters and their customer service is fantastic.