Notes Coffee Roasters Avis 

Excellent price, quality product, fast efficient delivery.

Always great tasting coffee from a first class roaster

I used to go on a detour to a kiosk down the side of King's Cross Station. No longer there, no idea where they went. The coffee was from Notes, always excellent.

I learnt Notes had a coffee shop nearby. I tried, and again the coffee was excellent.

The last visit April this year, oh how they had gone downhill. Lost their baristas, staff clueless on coffee, served poor quality cappuccino, then tried to impress me with their lack of knowledge. Never a good idea to argue with someone who knows coffee, not unless wish to look a fool.

The pricing of their coffee on the shelves was wrong. Capsules wrongly priced, beans not priced. Then an argument followed when they charged me the wrong price.

I came away with beans and capsules.

The capsules proved to be faulty, of very poor construction. The first capsule I tried jammed the machine, an Opal One. When I checked, every capsule bar two, proved to be faulty, coffee dust everywhere.

Notes were notified of the problem, photos, batch number, to be ignored. A follow up reminder, again ignored.

It is bad enough to be sold faulty products. Made worse by ignoring complaints and failing to rectify.

Appalling customer service, both in the King's Cross coffee shop, and when raise a complaint.

Most recent visit April 2023 en route to the London Coffee Festival, capsules used within the last couple of weeks.

... update ...

I'm disappointed,malfunctioning coffee capsules that jam a machine, fall to bits, not fit for purpose, compounded by shoddy customer service.

Try reading social media. Trus pilot won't let me post here.

I've detailed all you need to know. What I wish to know is what action to recompense?

...update ...

Notes King's Cross when I visited the day before the London Coffee Festival was an awful experience. The coffee was not good, the pricing of beans and capsules was wrong. When I spoke to the manager he argued with me. I contrast with previous visits, when you had excellent female baristas from Latin America, who knew coffee.

The capsules, not a batch problem, poor construction, paper stuck to the base of the capsule.

The coffee, El Tambo Colombian single origin, I had no complaint. I was able to make excellent espresso martini (using top quality vodka).

In social media, I posted @keithpp on twitter.

I am happy to receive more of the El Tambo, but my main concern would be the construction of the capsules (which needs to be redesigned).

- update -

I am pleased to hear issues with your King's Cross rogue store have been addressed. I never had this experience before on previous visits.

I raised concerns with the poor quality of the cappuccino I was served, that the pricing of the capsules and beans was wrong. The manager did not want to know, it was as though I was in the wrong for raising. The manager then tried to impress me with his lack of knowledge of coffee. Never a wise move, make yourself look a fool by arguing with someone who knows more than you do about coffee, who later in the year was at the World Coffee Championships in Athens.

The issue with the capsules is not one of deterioration in storage, though that may be a problem. It is one of poor design. The capsules need to be resigned or choose a different manufacturer.

Deterioration in storage will be the least of your problems with these badly designed capsules. Of greater concern, jamming of the machine when the capsule disintegrates in the machine. Instead of bring pierced, the paper back becomes detached. As happened to me, the first capsule I tried, jammed the machine.

Yes, I'm aware coffee is seasonal.

No Colombian, or no El Tambo?

I will e-mail an address for you to supply to. Whilst I'm awaiting to come back in season you may wish to send me alternatives to try.

... update ...

Emptying the box into which the spent capsules are ejected, I found the last two capsules had disintegrated. I'm very lucky had not jammed the machine.

Price changed between the payment page and the confirmation. On the payment page it said £16 and free delivery, when I paid it then confirmed £21 inclusive of £5 postage.

Easy ordering process, very quick delivery and the best coffee I've ever tasted. What's not to like? Deserves a 10 out of 10.

Lovely coffee and quick delivery

Also, I have visited one of the shops where I had the best Traditional Cap

Delivery was fine - very quick.I am dissapointed with the coffee.Because we enjoyed the coffee when we were at the kings cross Notes I thought it would be good.For me ,it is bitter,with too much acidity,so would not reorder,

Christopher Rice

delish naturally low-caff coffee, friendly customer service when my order went to an old address by my mistake

Great tasting coffee beans and fast delivery.

Better off in Drake and Morgan, Joe and the Juice or Granary Square, where you won't be cheekily charged extra and argued with and your consumer rights won't be breached. I only went in for coffee and came out publicly humiliated, and I just wanted to know why i always get charged 48p extra in this Notes branch, and the board said 3.80 (seating in), and I keep getting charged £4.28 😕🤔 confusing!

Great coffee but awful and strange argumentative staff members, when you just ask why you are being charged extra. So, I've visited several Notes around London yet this has to be the worst for customer service, when I asked for what I'd paid for as the charge didn't add up to what was on the boards, the staff member wanted to argue, raise voice and humiliate me when all I wanted to know why I always get charged extra at this particular branch. No other.

The first time I visited I got a flat white states £3.60 (taking out) 3.80 (in) and got charged £4.28, as I waited for the toilet I checked what have I missed, I was charged 4.28 before too. 🤔 Confused I decided to ask a lady, and a man jumped in, after I mentioned extra charge I'm confused happened before, raising his voice to explain and as if he wanted to argue, and publicly humiliate me as the team looked on. Very odd behaviour...

"I don't need to tell you and all customers it's on the menu" repeatedly and that it was on receipt, I said that's fine, but I just get flat white to calm him down BUT I ask for flat white, menu is for food, I don't get menu, or 🧾 recipet, so I haven't seen, that's why I'm asking says £3.80 up there! I just want to know what the charge is for, he later showed me the bill I'd never been presented and service charge and then it made sense when he showed me, it was some service charge. However also didn't make sense... What service? To avoid arguement I was about to leave but then...

His I'm right your wrong battle started, terrible service, and what he was saying was a breach of consumer rights, and then to get rid of me, as he didn't have a leg to stand on, but if you are happy I'm happy, VERY ODD LIKE a slap in the face and ok what you want to keep you happy, and get rid of me. I just wanted to know what I was paying. Better off at DRAKE AND MORGAN opposite this branch a few doors down. I just wanted a coffee not a your wrong I'm right, silly man! I won't be coming back here.

At first the charge was not the issue for me but consumer rights, it is, every customer should be told before paying. The staff made out he didn't need to, as if to say if I told everyone I'd be here all day. Mate that's what you get paid for menu and bill or what am I being paid service charge for.

Come to think of it, I always go up to them and when I finish too with no service, so I don't understand what service charge I am I'm being charged for. A simple flat white and the lady just comes to give to me they tell me to sit. A bit cheeky and only this branch! He wanted to argue all branches do this, nope I've not experienced and wanted to question me on which one.

In particular, for me, it's the way it was handled and a sense of your wrong, and augmentative. Maybe in his country that's customer service but all I wanted to know was what I'd paid for. And not an argument, him on repeat that he shouldn't have to tell customers.

I didn't want to argue, no point, but actually consumer rights wise I'm allowed to ask and I could be presented with receipt and menu then. Even just for coffee!

He said Canary Wharf branch do the same, no they don't actually, the service is great and they are polite, discreet and 48p service charge for an argument no thanks!

I would have let it go but he was just rude, odd, and offered several stamps or discretionary service charge money back, I thought I'd take it as that experience was horrible, just when I went for a peaceful coffee, ruined my afternoon and there was no need for it, it could have handled better!

Customers need to be told what they are paying for and not abused if we ask as the prices on the board don't add up, £3.80 was in. Then what's service charge, just principal and cheeky.

All he had to do was tell me nicely first time and that's all I needed to know I would have been on my way!

I don't mind paying good money for a coffee but this was bad service! Making notes look bad and I rather go Drake and Morgan opposite this branch.

And for this guy, what goes around comes around, and people like this need more training and not customer facing ruining coffee shops making notes look bad, and I prefer to go to alternatives now! No Notes if they hire people like this! My clients and me will be going elsewhere with better service.

Very good coffee, speedy shipping and good pricing on the larger formats.
I really like the beans from Notes, I’ve tried many of them via a subscription and now I buy kilo bags of them as they provide good value for the amount we drink in my household.
Definitely recommended.

I wrote a review about my experience at the Kings Cross shop. Notes reached out offering to help put it right by asking me to email them. I have done this on 2 separate occasions now and have had zero contact back from them. Why bother reaching out to a customer who had a poor experience offering to put things right to then not follow up on that? Bizarre and really poor customer service.

Value for money . Excellent tasting beans full of flavour.

The Colombia espresso pods are the best I have had. It's rounded, smooth and flavoursome coffee.

Notes have an excellent customer service + good quality coffee beans