I had a really positive experience. Muhammed was very helpful, professional and easy to communicate with. He took the time to explain everything clearly and made sure my mum could understand everythin... Voir plus
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Lisez les avis des autres
I honestly can’t thank Asim enough for all his help and support. From the beginning, he was so polite, patient and understanding. He came out to our property himself, took the time to look aroun... Voir plus
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I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... Voir plus
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Bobby was very thorough with his inspection and he went out of his way to keep us informed of his findings about the issues we raised with him. His customer service skills and presentation were top no... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Coordonnées de contact
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, Royaume-Uni
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4,9
Excellent
812 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Today Gani visited my property he…
Today Gani visited my property he addressed all of my concerns and issues by carrying out the inspection. I am very happy that Tenants advice is helping me the get rid of my damp and mould issues. Great service!
9 mars 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your kind words Joseph. We truly appreciate you taking the time to share your experience, and we’ll make sure your feedback is passed on to Gani.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Avoid at all costs
Avoid at all costs! I have just had 5 months of my time, energy and mental health completely wasted! The advisor will manipulate and pretend that they have your best interests at heart, but as soon as you sign that paper and made to give a good review on here, no one is to be seen or heard, you are completely rudely disregarded by them! They hand you over to a solictors called NEXA, who are just rude, arrogant and can barely speak a word of English and also wasted two weeks of my time! Because of their poor advice and lack of help that they’re meant to give, I’ve now been made homeless! Every WhatsApp, email and phone call was ignored for 2 weeks straight. When I finally get a reply back, I received no help other than “we will close your account”. I had been completely let down by this company and advisor. The best advice you can get for free without your time being wasted, and letting people who manipulate you in your own home, is seek out a solicitor yourself! Shelter and Citizens Advice will also tell you to avoid Tenants Advice, as they told me too!
Update. Don’t write honest reviews that will offend the person. I’ve had an abusive and fabricated email from NEXA, passive aggressively demanding I remove my review. Lying that they have been “awaiting for me to send a utility bill or bank statement” when I wasn’t asked for a bank statement an they could have asked for this when they ignored all four of my emails over the last month. I have documented emails to prove my integrity. - you should be allowed to leave your honest experience without being emailed abuse about it!
27 janvier 2026
Avis spontané
Réponse de Tenants Advice
Hello Jaumayne,
First of all, we are incredibly saddened to hear about your experience. As an organisation, we pride ourselves on caring about people and always doing our very best for the residents we assist.
As mentioned in your review, Nexa Law is a completely separate entity from Tenants Advice.
My name is Tom, and I would really appreciate the opportunity to speak with you at your earliest convenience so we can better understand your experience, how this situation may have occurred, and how we can improve moving forward.
It is incredibly important for us to understand where we can improve, and we take all reviews and feedback very seriously.
Our office is closed today; however, I will ensure I make myself available to discuss your concerns at a time that is convenient for you.
Once again, we sincerely apologise for your experience and would greatly appreciate the opportunity to communicate with you directly.
Please feel free to contact me on 0800 047 2017 or via email at Tom.kennedy@tenantsadvice.co.uk.
Kind Regards,
Tom
Tenants Advice Team
Great service
Hi
Out standing...fast response...
I am happy with jack. I apprecated.
Thank you so much
5 mars 2026
Avis spontané
Réponse de Tenants Advice
Thank you for your positive comments Meer. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Damp inspection
Jack was so nice and pleasant he explained everything I needed to know I couldn’t fault him
5 mars 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your positive feedback Julie! We appreciate your kind words and are so glad that you had a great experience with one of the team. We strive to provide the best service, and we’re glad to hear that Jack succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Good lad very helpful very professional…
Good lad very helpful very professional all round spot on
5 mars 2026
Avis spontané
Réponse de Tenants Advice
Thank you for your review Kyle, we appreciate the fantastic review and are glad we could be of service.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Professional
27 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you for your positive comments. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
They are ever so helpful
They are ever so helpful , very understanding and very good the way they deal with things and very fare
26 février 2026
Avis spontané
Réponse de Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
My experience today with laila was…
My experience today with laila was amazing and friendly. I'm not stressed anymore as how she has explained the process was clear. Would recommend this company
23 février 2026
Avis spontané
Réponse de Tenants Advice
Hey Reza, we appreciate the fantastic review and are glad we could be of service.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim who visited my property was…
Asim who visited my property was brilliant, he is really informative and really patient, he definitely knows how to do his job well.
23 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with one of the team. We strive to provide the best service, and we’re glad to hear that Asim succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Recieved free advice from Tenants…
Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everything and told us the severity of the situation, he explained very well what the next steps were and he sent his report straight after his visit.
Thank you Bobby
Definitely recommend if your landlord is ignoring you.
20 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your kind words Nadia. We truly appreciate you taking the time to share your experience, and we’ll make sure your feedback is passed on to Bobby.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Honestly (Jake & Laila) have been…
Honestly (Jake & Laila) have been amazing. Jake booked the appointments, Laila was professional and polite. Every tenant needs people like them. Thank you tenants advice
19 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Tenants Advice.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Absolutely amazing
Absolutely amazing. Honestly advice and guidance. Tenants Advice helped me to get the attention of my landlord and sort out my property problems.
19 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your 5-star review Roxana, thank you for choosing Tenants Advice!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Mould and damp
Excellent service Good customer service polite and friendly extremely thorough highly recommend
4 mars 2025
Avis spontané
Réponse de Tenants Advice
Thank you so much for your kind words Charmayne. We truly appreciate you taking the time to share your experience, and we’ll make sure your feedback is passed on to the team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The worker was very friendly
The worker was very friendly, polite and respectful. I enjoyed my experience with the company! Thank you very much to you and the workers assistance.
18 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your 5-star review Thomas!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Tenants Advice : housing officer
The representative Gani Yaw was extremely informative and totally thorough he explained everything about the mould invading my home and even found damp and mould that I did not know was there. He knew his job well and gave us a thorough inspection whilst giving us a comprehensive explanation for everything he was doing, plus he was polite and affable.
Elsa
Camden
18 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your kind words Elsa. We truly appreciate you taking the time to share your experience, and we’ll make sure your feedback is passed on to Gani.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I contacted Tenants Advice last…
I contacted Tenants Advice last Wednesday (11/03/2026). The lady who called me back, Charmain, was very professional and explained the next steps. Charmain made an appointment for a Surveyor. Asim came this morning and was very professional, taking pictures of all the remaining outstanding jobs that my Landlord didn't finish. Hopefully, the brilliant team at Tenant Advice will sort out the issues in my house.
18 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you so much for your wonderful review Senada! We’re delighted to hear that Charmain and Asim made such a positive impression during your experience. Providing encouraging advice and practical support to our tenants is exactly what we strive for.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim is very helpful and good…
Asim is very helpful and good communication and good manner and nice to talk to a d very understanding
18 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Fast and effective
Fast and effective, and on time. I was surprised at how quickly they responded and informed the tenant about the case, with no hanging around. So, thank you. I definitely recommend them, especially during the visit; so polite and efficient while checking the disrepairs.
17 février 2026
Avis spontané
Réponse de Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really good communication skills
Really good communication skills, spoke another language for mum who doesn’t speak English. Really good at explaining stuff thoroughly and had lots of patience.
17 février 2026
Avis spontané
Réponse de Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Many thanks.
I would like to thank the surveyor Colin for his professionalism and respectful consideration towatds me when visiting my home.
I would also like to share my thank you to Lee from the law firm for the quick response from Collins report. His respectful, kind, caring, and considerate explanations of the procedures which he is willing to take on board my behalf.
I am so grateful and gery appreciative for the help from your orginisation.
Thank you very much
17 février 2026
Avis spontané
Réponse de Tenants Advice
Thank you for your lovely feedback! It means a lot to the whole team to know our support made a difference. We’re always here to listen and help where we can.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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