Nationwide Vehicle Rentals Avis 

I have rented a Van in February and was among many individuals waiting for their deposit refund from Nationwide Vehicle Rentals, yet despite my efforts, the refund was not paid. In terms of the vehicle itself everything was ok, I personally didn't have any issues apart from the deposit refund. After making numerous phone calls and sending several emails, I only received a generic response stating that the company had 28 days to process the refund and that my claim had been forwarded to the appropriate department. Following months of persistent communication without resolution, I decided to raise a scam claim with my bank, providing a detailed explanation of the situation along with screenshots of my attempted calls and all related correspondence. Although I initially felt skeptical and feared I might lose my money, I was pleasantly surprised when my bank informed me that the dispute was successful and the refund had been credited to my account. Fully recommend everybody to do same.

Vehicle hire in November 2025. Still waiting for the deposit to be repaid in May 2026. Awaiting county court judgement but looks as if we are not alone in this. Also the accounts were not filed in time so there is an application pending for them to be struck off. Don't expect to get deposit repaid and the hire was for a charity. How mean can you get. TOTAL CONMEN - DO NOT USE

Dear Nationwide Vehicle Rentals,

I am writing to raise a formal complaint regarding my reservation NVR34748A84030.

Despite the completion of the rental, the following issues remain unresolved:

- The £250 deposit has not been returned
- The compensation that was promised due to delayed and inadequate service has not been paid

This situation is unacceptable. I have made reasonable attempts to resolve this matter, yet no satisfactory action has been taken.

Please treat this as a formal complaint. I request that:

1. The full £250 deposit is returned immediately
2. The agreed compensation is paid without further delay
3. A written explanation is provided

If this matter is not resolved within 7 days, I will escalate the complaint to:

- The British Vehicle Rental and Leasing Association (BVRLA)
- Relevant consumer protection bodies
- And, if necessary, initiate proceedings through the Small Claims Court

I hope this can be resolved promptly and without further escalation.

Yours sincerely,
Mr Enser Eksi

DO NOT USE.

Hired a car from 21/01/26-31/01/26.
£250 deposit still not returned despite numerous requests. Vehicle supplied was in extremely poor condition.

Small claims court proceedings underway.

Do NOT use these people: they failed to return my deposit and when you check on Companies House they have gaps in company accounts and HMRC is taking action against them. Director is Mr Liam Mckenzie, and he too has action against him. Robbing, scheming little bastards. They are thieves.

They were quick to deliver but slow to pickup the van the next day.
The guy picking up the van wasnt friendly at all and said I didn’t need to do anything else. I am still waiting for my deposit refund.
I’m getting the impression that’s their business model/scam. Hope they prove me wrong

I sent this co. a £500 deposit for a minibus hire some weeks ago, i never had a confirmation of receipt even though the money had left my account, despite attempted phone calls,( you can never get through), and many emails to date i have never heard from them, they are now being investigated by the fraud dept. of my bank.

Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam

Cannot get through on phone, takes 3 days at least to receive a reply via email, not answering on weekends, paid a £500 deposit didn't get receipt of payment, no further replies to emails or answering the phone, submitted an enquiry online, no reply, now our concern is cancelling and getting our £500 back as no good hiring and insuring a vehicle if you cannot get in contact with them
Cannot believe a hire company runs a business like this, whomever bothers to look at this review please email or phone L. Whyatt

CCJ issued and unpaid

So far NVR has stolen £1691.76 from me. This comes from two separate transactions, the first one in November 2025, I hired a large Luton van. NVR did not inform me until after it was due to be delivered that they were unable to meet the request, I paid £941.76 for this rental which I was told I would be refunded for, I am yet to see the money almost 5 months later. The second transaction was at the start of this month, March. I hired a minibus, which I had booked before November. The rental was fine and they even delivered it early, however I am still yet to receive the £750 deposit owed to me. I have issued a county court judgement against them and a warrant both of which have been ignored. THIS IS A DISGRACE, I will now be in contact with the courts as well as media outlets to make this right.

Absolutely fuming!!! Ordered a 9 seater minivan to take family to our daughter’s wedding. Had a email acknowledgement from them. Paid the amount they asked for. Unfortunately missed a second email with a change in costs so they cancelled rental. No phone call or email to say they had done this. When vehicle didn’t turn up we have been trying to contact them to get money refunded. They never answer the phone and they have not replied to emails!! They have nearly £700 of our money and we don’t know what to do any more. Maybe this will get a response!!!!!

called today for a quote on a van / mini bus hire for 6 days for a disneyland trip in july

quoted £2000 so i laughed down phone as thats crazy money im after a transit not a bentley.

then they put the phone down on me for laughing as a response to the silly numbers they talk.

lincolnshire van hire quoted £700 for the same dates times & vehicle would recommend them 7 days a week compared to the clowns that work here

company is bad

Firstly the vehicle was delivered dirty and the Adblu warning was flashing on the dashboard. The delivery driver told me not to worry about it and that he had put Adblu in. On the way home the vehicle broke down and we had to get recovery out - Adblu problem. Now, 7 weeks on and I’m still waiting for my deposit and refund for the Adblu that we had to purchase. Consistently told by email that they are ‘checking with accounts’. Avoid at all costs!!

I tried to rent a box van from NVR. I had no email response confirming my booking, so I called their phone number. There was not answer to my call, I was on hold for over 30 minutes before the line got disconnected.

I tried multiple time to call with the same result. I then emailed them as suggested on their phone message, while on hold. I had no response to this either.

I then emailed them through their website again no response.

Finally I emailed through their website to say I was cancelling my reservation. Within a second I got a reply asking me to confirm my booking.

I did not confirm my booking as the service was so bloody awful!!!

I will NEVER us this company again!

They falsely took £39 for petrol and have ignored my emails for 6 months regarding a refund. They are thieves. Do not use

AVOID!!!! The vehicle wasn't delivered in a roadworthy state. The warning light for AdBlue was on and one of the tyres had a warning light on. I had to pull over several times to pump it back up. I hired the vehicle in December and still haven't received the deposit back. I've phoned a couple of times, been left on hold for 25 minutes then the call cuts off. How this company continues to do business, I have no idea.

just now
New
Very disappointed with this company and I recommend that you avoid using them. We booked a minibus for 8.30 to drive up to a wedding in Scotland. The driver called at 9 am to say that he wouldn't be here until 11am which was too late so we cancelled the booking via email as the phone number to cancel reservations put us on hold for 30 minutes each time then cut the line.

I was then charged the full hire cost because the small print says that I must cancel before 72hrs to avoid the full hire cost.

I complained via email as they would not answer the phone only to be told that the full charge stands because it's written in the terms and conditions (which I was never sent).

Terrible company.

Avoid.

Failed to drop off between requested time. Failed to collect for over 24 hours after collection time. Never refunded deposit, no communication. Very poor experience. AVOID.

The booking process was straight forward, the vehicle was delivered on time and was in good condition, it was a nice vehicle. When I went to start it I had a low adblue message and had to top it up, this is supposed to be done by the rental company, we only had to put fuel in it. The company said they would re-imburse us for the cost of the adblue as long as I had a receipt and re-imburse the cost along with our deposit. We are now 42 days past the vehicle return date and we still haven't had our deposit returned despite receiving an email stating our deposit was returnable in full plus the adblue cost. Despite several phone calls (they are almost impossible to get hold of on the phone) and emails I have now lost all faith in this company and wonder whether we will ever see our deposit returned. Use this company with great caution if you want you deposit returned.

Avoid at all cost absolute cowboys van turned up so dirty we had to clean the windows so much damage surprised it was roadworthy then to this day they have never repaid the £500 deposit (they no longer take a deposit but they will find another way to get money from you)then left the van sitting outside my house for 3 days waiting to be collected gutted I ever came across these rogues