Nationwide Vehicle Rentals Avis 

Booked for Manchester Airport arrival – driver met me right at the terminal. Luggage loaded in minutes. Such a smooth start to my trip!

Terrible company. Dishonest and unprofessional. Car hire good but I’m still waiting for my deposit which was a substantial amount as I used them for 4weeks while holidaying in UK. They email me saying the my deposit has been refunded but still no sign of it. 3+months now. Don’t use them.

Hired classic Rolls Royce for daughter's wedding. Impeccably maintained and chauffeur was superb. Made stunning wedding photos. Worth every penny!

I would give this company a zero star review if that were possible. Sounds great on the website, in practice awful. Save yourself the stress and find another rental company.

Van arrived a couple of hours late (had planned for this but still annoying). Looked like it had been through a war zone. Over 130 marks/dings on the handover paperwork (one was a foot long and had damaged the metal), broken side mirror, stains on the seats, warning lights on on the dash Terrible condition. At least it ran & worked. Had to give the driver a lift back to the station, poor guy. he was embarassed at the condition of the vehicle he was handing over.

Pickup was over a day late, with no communication despite waiting on hold for 20+ minutes twice to check on collection. Collection driver(eventually) turned up, did the review and left without me signing the docs despite me explictly asking him to ensure I did that before he left. Claimed the vehicle exterior was "excessively dusty" - it wasn't - and there was sand in the cabin - there wasn't.

It's now 11th August and I haven't received my deposit despite having an email on the 10th July saying it'll be back on my card within 7-10days. I am writing this whilst on hold to the company - have been waiting over 10mins already.

Note that they don't just block the amount on your card, they actually TAKE the money - be warned.

The positive reviews on Trustpilot are all written in a suspiciously style - I would guess that that's the company trying to pad their terrible rating. Again, just please avoid this company - the service and experience are dreadful.

Update - I didn't get anything back from the company until I sent them a "letter before action" threatening them with the small claims court which has prompted immediate release of my refund. If you are still waiting for deposit refund, go down this route - it takes about 5mins to put together the letter. Hope this helps someone else!

Small car perfect for Bristol weekend. Easy parking and gear on fuel. Pickup location was right by the train station - super convenient.

On a work visa - they expertly handled my overseas license. Other companies refused but Nationwide made it simple. Lifesaver for expats!

After a very long process to hire the van, it is now it seems like many others it is taking ages to get the deposit back over £2.5K. We booked in May and it is now August!! No one picks up the phone and no one is responding to emails! Please do not use this company unless you want to lose your money. I will be taking this further!

London to John O'Groats with multiple stops. Unlimited mileage meant no route restrictions. Comfortable seats made the long drive enjoyable!

AVOID -- AVOID -- AVOID -- AVOID --AVOID -- AVOID

Proceed only if absolutely necessary - otherwise, AVOID these guys. If you must engage, follow these precautions:

1. Inspect thoroughly: Check both the exterior and interior of the vehicle for any signs of damage or wear.
2. Test drive before acceptance: Do not accept delivery without a brief drive to confirm everything is functioning correctly.
3. Watch for rushing: Delivery drivers tend to be in a hurry. If they appear rushed, it's best to avoid proceeding.
4. Clean and verify on the spot: If the vehicle is dirty - especially the windscreen - request to wash it while the driver is present. A tiny scratch (really tiny and absolutely negligible) on the windscreen went unnoticed at pickup and ended up costing me over £1,000. Completely outrageous.
5. Inspect all angles: Take your time to check every corner of the vehicle, including hard-to-see areas like the roof.

AVOID -- AVOID -- AVOID -- AVOID --AVOID -- AVOID

Full EV for my eco-conscious company. Charging cable and map of stations provided. So quiet and smooth to drive - converted me to electric!

Absolutely scam company! BEWARE
I rented a van in March from NVR to drive belongings to Italy.
When I took delivery of the vehicle it had body work damage which was noted but it seemed in road worthy condition, I had little time to wait for a replacement vehicle.
One week before returning to the UK I had a mechanical problem with the van , I had taken European breakdown cover which is obligatory.
Calling the assistance number for EU I was told I had no cover abroad as NVR had not updated my insurance information. I had to then make multiple calls to establish that indeed I did have cover .
I was then authorised to take the van to a garage who subsequently told me the vehicle needed a part. I had to pay for this myself as the warranty is no longer valid for a UK registered vehicle in the EU.
I eventually received authority from NVR to go ahead & fix their vehicle so I could return to the UK.
Unfortunately the time frame & delays with fixing the van necessitated me in having to return to the UK & leaving the van with the garage.
I was told at the end of June that my refund had been processed & I was due £2,332 , this includes repairs to their vehicle paid for by myself , the deposit , & my travel expenses back to the UK.
After making repeated phone call’s , sending emails & promises from NVR that the accounting department will get back to me , I have received no response.
The only number to reach NVR on is maned by remote workers who have no ability to communicate with other people in the company except by email.
The headquarters in Cardiff is also a virtual office location.
I’m now seeking compensation through my credit card provider & other legal means to recover money owed to me.
Book a van with this cowboy outfit at your peril !

No issue with booking or the car being delivered and collected. No problem with the car. My issue is I have been waiting since 9th June to receive my deposit back (they said it would be 7-10 days). It is now 1st August. I have emailed and spoke to customer service but as yet have not received the deposit.

Run a florist business - rent 2 vans monthly. Their commercial rates save me hundreds. Free vehicle branding is brilliant advertising bonus!

Car broke down before crucial meeting. Nationwide delivered replacement within 2 hours! Even threw in free sat nav. Saved my important business presentation!

Company could not supply reserved vehicle on the day. The replacement was so late we lost a day of rental.on return the van was also late being inked after several delays. The company rep had no company I.D. , took keys then made an inspection without informing us to accompany him. We then had £90 taken from our deposit for supposed dog hair in one of the door wells. Repeated calls to customer service were unanswered. It then took nearly 6 weeks to get the remainder of our money back.in conclusions if you want to wait all day for delivery and collection, if you are ok to have some of your deposit taken under a pretext, and if you are ok to wait a month and a half for your deposit back then hire their vans otherwise steer clear.

WARNING . Do not hire from this company as you will struggle to get your deposit back . I booked a 17 seater mini bus back in April two days before we were due to have the bus delivered had a call to say that the bus had been involved in a incident and were unable to supply it so offered a nine seater vehicle, being we needed 17 seats I was amazed that was the offer maybe two would have been a option. I expressed this would not be large enough and the girl said she would try to sort something else and ring me the next day . Ten minutes after the call had a text to say my booking had been cancelled rang them and after the phone being hung up twice said what is going on a different lady said I had refused the nine seater , I said this was a lie and told that’s what the girl had wrote ( a lie ) I accepted the nine seater as we were due to get the vehicle the next day and then had to hire another vehicle from a different company. Was told the different in price would be refunded. Then after our return the vehicle was collected and the nightmare began.. it was returned the 30th may and the fight I had to get my deposit / refund back. It was a large amount as a mini bus deposit was a lot of money I sent numerous emails that many went unanswered and phone calls that would be answered and then hung up . I am disabled and the frustration and stress I endured . Was told it was put to the accounts department and someone would get back to me. One girl in particular on the phone was so rude and even hung up on me during a conversation to ask when I would get my money back she has a mono tone that she cannot be bothered to listen to you so disrespectful how this person still has a job. I had to threaten legal action and eventually got my money back 14th July over six weeks after the return of the vehicle. I had hire a vehicle from another company and the deposit from them was returned the day after we returned the vehicle. I will give credit to those who deserve it I spoke to a lady called Faza whom listened and put the matter to the accounts department and the man the delivered and collected the vehicle was really professional and very pleasant shame this company does not have more of these people. This experience caused me so much worry and no interest paid for all the weeks they had my money and I had to wait for the refund

Hired a van on 13 May and still (21 July) have not received my deposit despite receiving an email on 21 May stating my deposit had been released nd I was to expect it in my account within 7-10 days. Now not responding to my emails so it looks like I will have to follow the BVRLA dispute process or small claims court. Terrible service and will not use again.

Absolutely the worst car hire company, I would give them zero stars if I could. On their website it says they will deliver the car to you, I called them at 10am and their agent said they could deliver me a car by 3.30pm that day. I was surprised but happy. At 1.30pm, they emailed me saying I had to get somewhere 1.5 hours drive from where I was (4 hours by public transport) by 6pm to pick up the car. I called and told them that wasn't possible and they'd effectively stranded me as if they'd said at 10 they couldn't deliver a car I would have worked something else out. As it was, I ended up taking a £120 taxi to the nearest physical car rental place, to get there before they closed. If nationwide hadn't lied about being able to deliver a car I could have taken public transport there and saved myself a lot of money. Customer services on the phone talked some crap about agents not knowing if cars are available. They honestly couldn't care less about the shitty position they'd put me in. Don't sell someone something you don't have, it's not difficult. Really awful, would never use them again, impatiently waiting for my refund.

Drove to Switzerland in their premium estate - comfortable for long motorway hours. Border crossing documentation was all prepared perfectly. Even provided snow chains when we asked!

Rented a Land Rover for snowy Lake District roads. Came with proper winter tires and de-icer kit included. Felt completely safe in terrible weather conditions. Perfect for winter getaways!