Occom Avis 12

Switched to Occom from iinet, as the apartment I moved into only supports redtrain and the previous tenants were Occom users.

3 weeks ago my unit had an internet outage, called Occom and their technical support teams recycled the same message "have you turned your router on and off again?", before asking me to be placed on hold while they search up a tutorial on their systems. (I've spent a collective 14 hours on the phone with their team through this problem)

Patiently waited for 2 weeks, while being called daily by their support team on the same script, concluded it was a redtrain equipment fault and regarding calling a technician, asked me the "customer" to contact the wholesaler and organise the bookings. Mind you, only the SERVICE PROVIDER has access to a portal that can BOOK a time with the WHOLE SALER.

Redtrain then told me to talk to my service provider, as they are the party receiving the payment not the wholesaler. Occom rejects this and states that they are only the middle man and only the customer has the authority to book an appointment with the wholesaler.

I eventually contacted the TIO, they sent a warning to the service provider. 24 hours later, a "senior" agent told me that a technician has been booked within the next 5 days. But unfortunately a technician cannot be sent out for a "green level" ticket and can only be sent out when there is a major outage in the area and then can swing by to fix my issue as a second priority.

A red-train technician heard my story over the phone and got so tired of Occom's bs, he personally came out on his day off to fix my problem in 30 minutes, updated the ticket and left.

Occom then called me, telling me to be grateful for their assistance in this regard and to confirm that this ticket has been finished and any future problem is not their fault. They also asked to leave a 5 star review.

Horrible experience. They are outsourced help centres that have no idea what is going on and don’t care about you.

I was told that I can have NBN and Voips in a few days. After 10 days they said they just connected NBN and after another 10 days they said they have connected one VOIP but they forgot that I had two VOIPs.
They charged me all this time and when I requested to cancel the service, they said according to the contract they need one month notice.
The interesting part of this event was that I did not have any internet or any telephone connection from this company all the time and I believe they had wrongly connected internet in another address!!

I have received a free NBN fibe fttp upgrade from occom. the experience has been great dealing with their salesman. they told me they usually require a sign up with their nbn plans to get the upgrade but he was happy to organise it for free anyway.

the plan prices are actually quite good, and i would have agreed to sign up if not because im stuck with optus due to using their email for everything and it would be too hard for me to switch to another email. Its good to see some new small businesses in the area rather than the big companies.

i will sign up with them in the future if i need a new ISP. the service has been exceptional the whole way, giving me calls every time to get the time, date arranged.

This is good I play league of legends

I had a good experience doing an NBN Upgrade in melborne. It was free and my internet doesnt drop out in the rain so far compared to before. thanks

搬家一星期都未能搞定的网络，找occom一天就搞定，非常棒、快快快！又方便、可以微信咨询，也非常感谢Penny小姐姐的耐心指导，很快就配置好自己的路由器，连接好网络！好评！

Support technician on live chat support is good. Bravo 10/10 thank you to taka

Amazing service. My mother is from Macau and cannot speak english. But because their service people speak Cantonese, it is so much easy to get resolve for install.

very fast service and cs on par with abb. happy to have good lbn isp finally

With 4 outages in one week, why don't you do something else and leave those who know how to manage an internet connection? We need fast and reliable internet. We don't want to pay for outages! SHAME!