Octopus Energy for Business Avis 

The lady on the phone was very helpful and clear with her details of what i needed to do and understand

We have two shop and one house with octopus. I originally was with bulb and they were brilliant but octopus took over and we ended up with octopus. They use to be good but now they over charge you and miss calculate your usage. I have a house which is empty for more than a year and there's only one fridge in the house that use electricity. No gas usage or anything else. And it's pay as you go as well. But they charge me £47 a week. So i started a switch with utilita. They made a mess with our shops as well. I'm looking for a better alternative for both shops as well. With one of them our electricity use is even less than before but bills are triple as before which doesn't make any sense. We use to use oven every day but no more oven and heater usage, so how our bills are tripled? In our other shop for the first year they missed billing us and me as a busy business owner didn't realise it and after one year they said ohhh we haven't charged you and you owe us nearly £3000. They put me in debt. So I'm looking for a better alternative and soon I'll switch all of them to another provider.

Spoke to an advisor who, not only could speak and understand English, but was also very informative and helpful and sorted out everything I needed. Provided me with an excellent new tariff and arranged a refund.
Wouldn't hesitate to recommend Octopus, as I've been with them for years with a number of different accounts

Ekraam was so helpful and clear about the change of contract. She was very professional but also understood that changes to utility supplier can be a bit alarming and was great about talking things through. 5 stars for her

I spoke to Armid and she was very herlpful and freindly.

Easy to switch, App is excellent, great tariffs and friendly and efficient phone service

Octopus is so easy to manage, even when I wanted a refund as I paid too much it was no problem. Very satisfied.

Very poor service
This has been ongoing for some time
No body seems able
To sort the issue out
So
Disappointed in octopus

Salish was a a very helpful advisor helping me make the switch across to octopus

Girl/Lady on the phone was very helpful and professional. Answering all my queries clearly.

Simply my emails were acknowledged and acted upon.

Very happy with the service
And most importantly monthly charges are reasonable

Outstanding customer service from a well-informed and helpful team! Couldn't recommend them highly enough, a pleasure to deal with.

Its too early to judge anything else but I must say the signing up and the switch over went smoothly. Hope they keep it up. Just glad to be rid of Bionic they are a nightmare.

Louis, the guy who dealt with me, was excellent. He was professional, very knowledgeable, and had excellent communication skills. He will go far!

Perfect company

Good listener, understood the issue and sorted out the solution. Very good personal, professional customer service