Tai was polite, professional and personable. She quickly understood a complex issue with my business electric unit that was delaying my ability to set up a fixed deal for my new premises. She resolved... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Voir plus
L'entreprise a répondu
My call today was taken by Aneesa, all of my account queries were dealt with straight away. the Octopus Business Team are friendly and professional, you never feel rushed to complete the call. Five... Voir plus
I was speaking to a very nice chap called Muhammed Abu who couldn't do enough for me . I had a big problem with my address and he sorted it out immediately. I had years of my address being the sam... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Coordonnées de contact
Join the UK's business energy champions
4,9
Excellent
1 k avis
Demande des avis aux clients
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Réponse de Octopus Energy for Business
We are so glad our team provided the clear guidance and useful details you needed. Thank you for sharing your positive experience with us!🐙
I rang with three queries
I rang with three queries. All were solved quickly and efficiently
23 octobre 2026
Réponse de Octopus Energy for Business
We are glad our team resolved your three questions so quickly. Thank you for this feedback!🐙
Réponse de Octopus Energy for Business
We are happy to hear that our affordable services met your expectations, and we appreciate your positive feedback🐙
The email response was very prompt
The email response was very prompt, which left the customer impressed with the service.
21 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely thrilled to hear that our speedy email reply made such a wonderful impression on you! Thank you so much for sharing your fantastic feedback with us! 🌟
The team are working hard my behalf …
The team are working hard my behalf but they appear to be working g with their hands tied.
I do not understand why it has taken nearly twelve months to migrate our account.
The other thing I would like you to look at are your invoices as I more confused when I read them, they show a current balance then a minus figure, but the minus is not a credit it is a charge in any other accounts a minus means credit, but not in your world, I would appreciate a call to discuss
22 octobre 2026
Réponse de Octopus Energy for Business
Thank you so much for the wonderful feedback! We are thrilled to hear you had such a helpful experience🐙❤️
Sorting a problem in person
I've only given you 3 stars because (as it turned out) your online system for changing tariffs didn't work properly.
I was suspicious that it hadn't worked properly so I called and I have to say that Joseph's help was first rate and definitely worth 5 stars. He tried to help, established that he wasn't able to, and so undertook to find the answer to the problem and get back to me the next day. And he did exactly that, with my issue sorted out. Excellent, and how refreshing to get through promptly to a human being. Just a pity the system didn't work properly in the first place.
22 octobre 2026
Very quick to get my sw0123itch over
Very quick to get my switch over, very happy how it was handled.
22 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely thrilled to hear that your switch was so quick and seamless! Welcome aboard, and please let us know if you need anything else at all 🐙
I am very happy with octopus energy
I am very happy with octopus energy
Very happy with all the quick responses, polite and patient couldn't ask for more
22 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely thrilled to hear that you had such a positive experience with our helpful and patient team! Thank you so much for sharing your lovely feedback with us!🐙✨
It was a good result but tbh the…
It was a good result but tbh the waiting time and I had to ring to sort it out so maybe octopus need to look into checking updates to make sure they are done correctly before a customer has to contact to resolve the issue
22 octobre 2026
Réponse de Octopus Energy for Business
We are glad that in the end you received the wanted result but we also really appreciate your feedback about the long wait and having to call us. We are continuously working to improve our services so this insight is very valuable!🐙
Good services provided
22 octobre 2026
Réponse de Octopus Energy for Business
We are so glad we could help! Thank you for your feedback🐙
Helpful and polite
Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Checked all details, costs and thoroughly explained everything.
22 octobre 2026
Réponse de Octopus Energy for Business
It is wonderful to hear that our team could quickly resolve your registration difficulties and get your new account set up so smoothly. We always aim to provide clear, polite, and thorough support to make things as easy as possible for you. Thank you for sharing your great experience and welcome aboard!🐙
Réponse de Octopus Energy for Business
We are so glad we could help! Thank you for your feedback🐙
Smart Meter - at last someone who listens...!!!
We had a Smart Meter fitted in April of 2025 and it has never worked...!!!
After over a year of broken promises and 4 hours each month rectifying grossly over "estimated" bills, we managed to speak with a FANTASTIC Octopus representative, Sarjana who not only listened but actioned her promises.
The situation now has a course of action and hopefully will be resolved soon with a new Smart Meter installation.
Sarjana has been the defining factor in getting something done and for that we are MOST grateful.
22 octobre 2026
Réponse de Octopus Energy for Business
We are glad you enjoyed your experience with our dedicated team member who stepped in to resolve this ongoing issue. We understand how frustrating it must have been to deal with inaccurate billing estimates and a non-functioning device for such a long period. It is our priority to ensure our customers feel heard and supported, and we are pleased that a clear plan is now in place to install a working replacement. Thank you for sharing your positive feedback with us!🐙
Réponse de Octopus Energy for Business
We are so glad we could help! Thank you for your feedback🐙
Electricity supply for our village hall…
Moved the electricity supply for our village hall to Octopus as they offered a better deal than our current supplier.
Called and spoke with Herry, who was very helpful and sorted everything out over the phone, including putting through a referral discount we had.
Hadn't expected to pay a one month equivalent security deposit, but that will be credited back to our account in the following months.
22 octobre 2026
Réponse de Octopus Energy for Business
We are glad you enjoyed your experience transitioning your village halls's energy service to us. We appreciate your positive feedback regarding the helpful phone support you received!🐙✨
First class customer services
It was a very refreshing change to immediately get through to a real person. Absolutely brilliant. Karen could not have been more helpful. It was an amazingly stress free and very reassuring experience.
22 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely delighted to hear that you had such a stress-free experience speaking with our team. It is wonderful to know that getting through to a real person so quickly made such a positive difference. Thank you so much for sharing your lovely feedback!🐙✨
Always a pleasure talking to your…
Always a pleasure talking to your agents! Very helpful as always!!
22 octobre 2026
Réponse de Octopus Energy for Business
We are absolutely thrilled to hear that you had such a wonderful experience with our team. Our team always strive to be as helpful as possible, and your kind feedback truly means the world to us!🐙✨
Réponse de Octopus Energy for Business
Thank you for sharing! We will make sure this lovely feedback gets passed to Seb!🐙
Réponse de Octopus Energy for Business
We are glad you enjoyed your experience with our quick and helpful team. Thank you for your feedback!🐙
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