The fact that I actually got answers from real people at Octopus rather than the usual damn email that states do not reply, which annoys me in the extreme. Octopus seem to actually deal directly with... Voir plus

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose o... Voir plus
Sharon, was fantastic, she made the process of switching increadibly easy. Sharon was informative, helpful and friendly. It's not often I say this these days, but the adverts are right. I will be usin... Voir plus
Quick to answer my phone call, efficient, informed, clear speaking and audible, kind, patient and reliable. Thank you for making managing our account with Octopus easy. I also appreciate the CO2e sav... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Coordonnées de contact
Join the UK's business energy champions
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Changing from Domestic to Business…
Changing from Domestic to Business Tarriff was handled very efficiently and professionally by Jade.
Icram was lovely and very proffesional…
Icram was lovely and very proffesional . i am not . many thanks
The call handler was brilliant
The call handler was brilliant, dealt with my query professionally and was very clear and concise, very friendly.
Agent was superb
Agent was very helpful and understsnding as i was calling from a train. I was organising a switch of business to Octopus and all question we answered well and to my satisfaction. Good first impression for a new customer.
Sunil was very professional informative…
Sunil was very professional informative and helpful a credit to your company
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
The call was very efficient and Jan was…
The call was very efficient and Jan was very understanding and patient this is why I remain with Octopus Energy thank you

Réponse de Octopus Energy for Business
Your agent was extremely knowledgeable
Your agent was extremely knowledgeable, efficient and patient, but would have saved much repeating of information if he had realised I needed him to speak more slowly.

Réponse de Octopus Energy for Business

Réponse de Octopus Energy for Business
My query was answered immediately with…
My query was answered immediately with good knowledge.
only negative was it took a little searching for the contact number.

Réponse de Octopus Energy for Business
Great company to deal with
Great company to deal with, customer service is excellent and the price is very good too.
Renewal of business contracts
It was the easiest and best customer service I have dealt with the lady was so nice and informative was not on the phone long and it was all done fantastic and I could understand exactly what she was saying thank octopus ⭐⭐⭐⭐⭐
Patience and clarity
Kaz was able to deal with my query clearly and put up with my bumblings with patience.
Patrick was more than helpful
Patrick went above and beyond to help me sort out my personal account and a business account that I have been managing but which is passing to another person to manage. He also sorted out the fixed tariff for the business account and on my personal account emailed information regarding an EV charging rate and type of charger needed. Excellent service.
Refreshingly short wait for an answer…
Refreshingly short wait for an answer to call, easy to set up account Muhammad very clear and helpful
great to speak to a person and not a…
great to speak to a person and not a robot like others ,great staff know there systems and customers , A*
Jack was extremely helpful
Jack was extremely helpful. He was very patient and explained everything thoroughly to me. I would highly recommend octopus, I have a account for my home, and now my business.
I have already got our domestic supply…
I have already got our domestic supply with Octopus and because of the ease of navigating the account and the clear way all information is communicated I wanted both the business and domestic handled by Octopus.
There is never a problem in speaking with customer service or an advisor which is a massive plus.
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