Octopus Energy for Business Avis 

I have been dealing with Mia today, on renewing our business energy contract. As always with Octopus, they kept it simple, with no hassle. Would not go anywhere else!

Joshua was very helpful, efficient and patient.

Quick to respond to the call. Answers to questions were clear and precise with good humour added in.

Jan was very good and answered the phone in good time. It was refreshingly efficient and all the information seemed to be available to him. Thank you Octopus team.

Jak was really helpfully answering all my question

Our business needed a temp rate for around 2x months only and Leah was a great help with numerous emails to help us choose and eventual selection of temp rate fixed - it made a big difference with her help.

Sargane is excellent

very pleasant and helpful

The customer service is exceptional, very friendly and helpful!

Clearly spoken, intelligent & helpful telephone conversation.
Thank you.

Excellent service.Roxanna dealt efficiently with my issue and was very attentive and polite.
This is without a doubt the best customer experience I’ve ever had with an Energy company in the UK.

My request was dealt with very promptly and efficiently. The correspondence from Calista was very clear and concise. Refreshingly easy transaction. Thank you.

Excellent service from Leah, thank you, much appreciated

I was delighted to get straight through to Tom
who was friendly and helpful,
very refreshing to be dealing with a company
I believe in
well done Octopus

The customer service is outstanding, which is more rare these days and more important to customers I believe.

Harpaul was very understanding and importantly, listened to me.
He explained that Octopus had removed the arrangement for the standing charge to be waived, and that it would apply again which was disappointing, given that the electricity is solely used for an air ambulance night landing site, and the Parish Council, in whose name the account stands, will now have to budget an an additional £21 a month for the standing charge.
When the one year tariff is nearing the end in 2027, I shall shop around to try and get a more competitive deal.

26/10 /2026
Only was very professional and helpful and guided me through the process.

Tried to switch suppliers online but the webpage kept failing, called Octopus to arrange over the phone and Sharon was fantastic, sorted the switch within 20 minutes, great service.

Taz was great. After multiple calls and emails they made me feel reassured that this is now being progressed. They took accountability and gave realistic guidelines, until now the customer service levels were poor and Taz has shown that this is not the case with all staff.