My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Voir plus
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Very good customer service transition went very well. No issues. Power supply is also great not too much fluctuation.
Service is great and customer service is prompt. When I called about what appeared to be a few cents discrepancy both plus and minus the representative didn't have an answer but suggested waiting unt... Voir plus
All of the issues, and there were several, were corrected in a timely manner. They did the right thing every time. What more can you ask for, power and a company that stands behind it.
À propos de l'entreprise
Écrit par l'entreprise
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Coordonnées de contact
114 Main Street, Suite 500, 77002, Houston, Etats-Unis
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,5
Excellent
251 avis
Demande des avis aux clients
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So far, so good
So far, I have been pleased with my interaction. So far I have not received a bill or gotten a statement. Will have to see how that goes.
2 juin 2026
Customer Service was Very Responsive
As a returning customer Octopus' Customer Service was very responsive, my service was turned on in my new apartment on the date requested. My previous experience with them was the same; very responsive and timely!
8 juin 2026
Website was fun and never a problem
17 juin 2026
My bill doesn’t be high at all it’s…
My bill doesn’t be high at all it’s reasonable I also like the fact of my discounts I get and let’s not forget they didn’t charge me a deposit for my lights I’m all around satisfied with my service and I’m going to forever be a costumer and I’ll also recommend thanks Octopus Energy
16 juin 2026
Very good I love how you help me ❤️
1 juin 2026
Service is great and customer service…
Service is great and customer service is prompt. When I called about what appeared to be a few cents discrepancy both plus and minus the representative didn't have an answer but suggested waiting until the next month bill to see if the calculations matched my expectations on the REP and Centerpoint charges since the Centerpoint had a rate change mid-way through my first month bill.
10 juin 2026
A great company
A great company, comprised of people who understand their customers' dangerous medical condition, such as mine.
16 juin 2026
Information was entered correctly in…
Information was entered correctly in system for payment.
15 juin 2026
They truly have the best support in the…
They truly have the best support in the business!
10 juin 2026
The process of switching electrical…
The process of switching electrical providers was made easy
15 juin 2026
I love octopus energy ‼️ even through…
I love octopus energy ‼️ even through hard times they are still there to help. thank you guys for everything my favorite company ❤️
1 juin 2026
All of the issues
All of the issues, and there were several, were corrected in a timely manner. They did the right thing every time. What more can you ask for, power and a company that stands behind it.
5 juin 2026
Very good customer service transition…
Very good customer service transition went very well. No issues. Power supply is also great not too much fluctuation.
1 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
My initial experiences with this…
My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been numerous and constant. No idea what's next but you can count on more change and in their favor. Will be leaving when my contract is up.
3 juin 2026
Avis spontané
Réponse de Octopus Energy US
If you can reach out to us at heretohelp@octopusenergy.com, we'd be happy to look into your experience and make things right!
Excellent Customer Satisfaction
I am very pleae with your customer support.
They are knowledgablea nd courteous. Furthermore, I just got my first bill and I am very pleased with the energy cost reduction!
2 juin 2026
Réponse de Octopus Energy US
That first bill moment is always the best — we love hearing it! 🎉 Our team works hard to make sure every interaction is as helpful and friendly as possible, so your kind words mean a lot to us at Octopus Energy. 🐙
Very happy with service
Saving money and still getting great service! My other energy provider was charging way too much, so this is also a huge relief!
12 mai 2026
Réponse de Octopus Energy US
That's exactly what we're here for — fair prices and service that actually delivers! Welcome to Octopus Energy, and we're so glad you're already feeling the difference on your bill. If you ever have questions or need support, we're just a message away! 🐙
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