My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Voir plus
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Lisez les avis des autres
Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you... Voir plus
Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.
Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Coordonnées de contact
114 Main Street, Suite 500, 77002, Houston, Etats-Unis
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Excellent
261 avis
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I thought that the rate would be 9kw…
I thought that the rate would be 9kw but i did not know it would increase cuz of an extra charge which means im not getting the 9 afterall
1 mai 2026
Réponse de Octopus Energy US
Hi Marianela, thank you for sharing your experience — feedback like this is exactly how we get better.
We're sorry the rate structure wasn't clearly explained at the time you enrolled. The 9¢/kWh is the energy charge, but your local utility (AEP Central) adds a separate delivery charge on top — and we understand how frustrating it is to discover that after signing up.
I've already flagged this with our enrollment partner so we can review exactly what was communicated during your signup call and make sure it isn't repeated. I've also reached out to you directly via email with a couple of options to make this right.
Please don't hesitate to reply there — we'd love the chance to turn this around for you. ⚡️🐙
Réponse de Octopus Energy US
Thank you so much for this! 🌟 Keeping our prices fair and our energy reliable is exactly what we're here for. We're thrilled that's been your experience — we're always here if you need us! ⚡
Clarissa was very helpful and was very…
Clarissa was very helpful and was very fast and very nice!!!!
13 mai 2026
Avis spontané
Réponse de Octopus Energy US
Thank you for the amazing feedback! 🌟 Clarissa will be so thrilled to hear this — she's a true star on our team. We're glad she could help you quickly and with a smile. We'll make sure she gets the recognition she deserves! ⚡
Réponse de Octopus Energy US
Thank you for the kind words! 🌟 We take pride in making everything simple and straightforward — from our plans to our customer service. So glad our team made a great impression! We're always here if you need us. 🐙
fast and simple
1 mai 2026
Réponse de Octopus Energy US
That's exactly how we like it! 🌟 Fast and simple — always. Thanks for the love! 🐙
Clarissa was great in helping me cancel…
Clarissa was great in helping me cancel my service when I moved. Took seconds. The service was good and low cost while I had it.
12 mai 2026
Avis spontané
Réponse de Octopus Energy US
We're sorry to see you go, but so glad Clarissa could make the process quick and painless! Best of luck with your move — and if you ever land somewhere we serve, we'd love to have you back! 🐙
Réponse de Octopus Energy US
Prompt is the goal — really glad it showed! We'll keep that standard up for you. 🐙
the person at the call center was…Insightful and helpful
the person at the call center was helpful and easy to deal with.
6 mai 2026
Réponse de Octopus Energy US
That's great to hear! We'll make sure they know you said so — feedback like this means a lot to the team. Welcome aboard! 🐙
appreciate it so far pricing services…
appreciate it so far pricing is far services like battery purchase and monthly payments fantastic and signup was simple… we need more of this less of the rest
29 avril 2026
Réponse de Octopus Energy US
Welcome to the Octopus family! Glad the pricing and signup experience hit the mark — that's exactly how it should feel. We're here if you ever need us! 🐙
Very easy to switch.
6 mai 2026
Réponse de Octopus Energy US
So glad your switch went smoothly — that's exactly what we aim for! If anything comes up, we're always here. Welcome to Octopus Energy! 🐙
Sorry
Sorry. You were supposed to cut off my electrical, and you did not do it.You were supposed to cut of my utility service and you didn't do it. I went by 3 weeks later, no service there but, I receive another bill. The next week. That was due in a week. There was no electric coming into the house. But the bill says it's on , and I call 2 months earlier to cut it off on the service date. NOT CUT OFF..I had to pay an extra bill to you.And I had to pay an extra bill to my service utility provider lubbock, utilities. company over eighty bucks. I won't be using you again.I will just use a compressor at my rent property.Thank you for nothing. It's like being slammed! Called , talk to representative manager.I didn't have time to deal with you. But explain the problem to a supervisor . Which said that they would take care of it , and they did not. You still took the payment out of a direct pay. YOU SAID YOU COULDN'T GIVE ME A CONFIRMATION NUMBER.And utility company said," U could not cut the utilities off .I had to call them." I used u to save me money and you wound up costing me more than just using a higher better company I A TWO YEAR CONTRACT. AND PAY , THE PENALTY WOULD HAVE BEEN CHEAPER. SORRY BUT YOU SUCK.
12 avril 2026
Réponse de Octopus Energy US
Hi Randy,
Thank you for taking the time to share your experience with us. We never want anyone to leave feeling frustrated or unheard, so we took a close look into your account and call history.
From our review, we can confirm that on March 27th you spoke with a member of our team and requested for your service to end at the close of your billing cycle. During that conversation, our energy specialist confirmed April 17th as the cancellation date, and you agreed that timing would work. Your service was then canceled on April 17th, exactly as discussed.
We were unable to find any earlier call or email requesting cancellation effective March 27th, and when we reached out for additional details so we could investigate further, we unfortunately didn’t hear back. We also did not see any indication during your interactions with us that you were unhappy with your experience at the time.
That said, we genuinely appreciate the chance to review your concerns, and we’re sorry this situation left you feeling disappointed. We always aim to make things straightforward, fair, and human.
If there’s anything further you’d like to discuss, our team is always happy to help.
- Octopus Energy US 🐙
Great experience with them
6 mai 2026
Réponse de Octopus Energy US
So glad to hear it — we work hard to make every interaction a great one. Welcome to Octopus Energy! 🐙
Price is right 👍🏼
10 mai 2026
Réponse de Octopus Energy US
We work hard to make sure it stays that way! Fair, transparent pricing is at the heart of what we do. Thanks for the thumbs up — we appreciate you! 🐙
I give Octopus Energy 5 stars because…5 Stars
I give Octopus Energy 5 stbars because I never had any issues and didn't need to reach out. I appreciate the consistent coverage.
9 mai 2026
Réponse de Octopus Energy US
Five stars for a smooth, worry-free experience — we'll take it! 🐙 That's honestly the best compliment we can get. Reliable service behind the scenes so you never have to think about it — that's exactly what we're going for. Thanks for trusting us with your energy!
Réponse de Octopus Energy US
Fair enough — we'll take that as motivation! 🐙 We hope the experience continues to impress, and if you ever need anything along the way, we're just a call or message away. We'd love to earn those other two stars!
Keeping my bill low and rates low.
7 mai 2026
Réponse de Octopus Energy US
That's the goal! We're committed to keeping things affordable and transparent — no tricks, no gimmicks. So glad it's making a real difference for you. Thanks for being an Octopus customer! 🐙
So easy to do business over the phone.
14 avril 2026
Réponse de Octopus Energy US
That's what we're here for! We're so glad the experience felt seamless — our team works hard to make every call as easy as possible. Thanks for taking the time to share this! 🐙
Great and fast customer service 💯
23 avril 2026
Réponse de Octopus Energy US
Thank you so much! We love hearing that — fast and helpful is exactly what we aim for. We'll pass the kind words along to the team. Welcome to the Octopus family!
Anyone was excellent.
7 mai 2026
Réponse de Octopus Energy US
Hi Chandra, thanks so much for the review and kind words! We’re really proud of our team’s commitment to making sure every customer gets the help they need, no matter who answers the phone. It’s awesome to hear that’s been your experience as well. We truly appreciate you being part of the Octopus family!
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