My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you... Voir plus
Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.
Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Coordonnées de contact
114 Main Street, Suite 500, 77002, Houston, Etats-Unis
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Excellent
261 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The electricity was not turned on on…
The electricity was not turned on on the date agreed in your notice. My family and I arrived to a house completely in the dark. There is no after hours help that could resolve it.
27 avril 2026
Réponse de Octopus Energy US
Hi Simon, we're truly sorry your family arrived to a dark home- that's never acceptable, and we understand how upsetting that must have been.
There was an internal processing delay on our end, and while Roland our Team Lead reached out to address the situation, we know that doesn't undo the experience. We're working to make sure it doesn't happen again.
We do want to note for transparency: when switching providers in Texas, a switch keeps your existing service active until we take over. A move-out with your previous provider creates a gap before new service begins. Choosing the switch option would have prevented the interruption, and we're committed to making sure our customers are fully informed of that distinction going forward.
I love my service and always get…
I love my service and always get extreme good customer service
4 mai 2026
Réponse de Octopus Energy US
We're happy to hear that you love our service and receive great customer service. Thank you for your positive feedback; we appreciate it.
Réponse de Octopus Energy US
Thank you for the kind words! We definitely pride ourselves in friendly efficiency, so its great to hear we're able to get you taken care of promptly when you reach out! Thanks for choosing Octopus Energy!
I was always able to talk to someone
I was always able to talk to a customer representative in a timely manner who spoke excellent English. Unfortunately, after years with Octopus their price per kWh jumped to a point I could no longer accept and when with someone else.
5 décembre 2025
Réponse de Octopus Energy US
Thank you so much for your kind words about our team and the service you received over the years — that truly means a lot to us. We're genuinely sorry to hear that pricing ultimately led to the switch. We understand how important finding the right rate is, and we'd love to have you back if circumstances ever change. If you'd like to explore what we can currently offer, our team is always happy to help. Wishing you all the best! 🐙
Wonderful customer service
1 mai 2026
Réponse de Octopus Energy US
Thank you for the kind words — we're so happy to hear that! Providing a great experience for every customer is what our team works hard for every day. We're glad we could deliver that for you. Thanks for choosing Octopus Energy! 🐙
Clarissa and Octopus
Clarissa, like all Octopus customer service representatives, provided friendly professional service quickly and with clarity and precision. She is to be applauded for representing Octopus in a way that demonstrates your commitment to your customers. And management is to be recognized for providing the leadership and support that makes a call center function at the highest standards. This alone should be enough to make all utility customers Octopus customers.
4 mai 2026
Avis spontané
Réponse de Octopus Energy US
What a wonderful review — thank you so much! We'll be sure to pass your kind words along to Clarissa; she will be thrilled to hear this. You've put it beautifully — it really is our entire team, from frontline to leadership, that makes moments like this possible. We're grateful to have customers like you who take the time to recognize it. See you around! 🐙
I'm still waiting for my deposit refund!
30 avril 2026
Réponse de Octopus Energy US
Hi Jeff, thanks for your patience — your deposit refund was processed Friday and should reflect in your account within 2–3 business days depending on your card issuer. If it hasn't appeared by end of week, reach back out and we'll sort it right away!
They will make things right!!
There have been a couple of occasions that required me to contact customer service. Each time I had to reach out the person in the other end of the line has been stellar in their customer service and desire to get things resolved for me. Thank you for making me feel valued as a customer.
30 avril 2026
Réponse de Octopus Energy US
Monika, this truly made our day — thank you! We know that reaching out to your energy company isn't always something people look forward to, so it means the world to hear that our team turned those moments into positive ones for you. Making you feel valued isn't just our goal — it's our standard. We're so glad to have you with us! 🐙
By me being on set income as an elderly…
By me being on set income as an elderly and disabled person I am so grateful for being with your company and I invited my friends to join me and they are very happy. Thank you so much
4 mai 2026
Réponse de Octopus Energy US
Thank you so much for sharing this with us — it genuinely warms our hearts. We believe everyone deserves reliable, fairly priced energy, and knowing that we're making a real difference for you means everything. And how wonderful that your friends are happy too! That kind of trust is something we don't take lightly. Thank you for being part of the Octopus Energy family. 🐙
Everything I asked was discussed and…
Everything I asked was discussed and explained to me in my end in a the level which i understood.
28 avril 2026
Réponse de Octopus Energy US
That's exactly what we aim for — clear, jargon-free conversations where you always leave knowing exactly where you stand. Thank you for sharing your experience! We're glad our team could make things easy to understand. 🐙
Réponse de Octopus Energy US
Love hearing this! No runaround, no scripts, just real people helping you make a simple switch — that's the Octopus way. Thank you for giving us a shot, and welcome aboard! 🐙
I Love Octopus Energy
I Love Octopus Energy
I will stay connected for Life
All staff are friendly, pleasant, and courteous the family I've always desired 🐙💙
4 mai 2026
Réponse de Octopus Energy US
This honestly put the biggest smile on our faces — thank you! Family is exactly the right word for what we're going for, and we're so glad that comes through in every interaction. We're honored to have you with us for life. The feeling is mutual! 🐙💙
Great service and good rate of energy.
4 mai 2026
Réponse de Octopus Energy US
Short, sweet, and exactly what we strive for! Thank you for taking the time to share your experience. Great service and fair rates — that's the Octopus promise. We're glad we're delivering on it for you! 🐙
Great customer service
I want to commend Octopus Energy for delivering exceptional customer service. From the moment I reached out, the team was attentive, patient, and proactive in resolving my issue. Their professionalism and willingness to go above and beyond made a noticeable difference, and I’m genuinely grateful for the support
Marcus
27 avril 2026
Réponse de Octopus Energy US
Marcus, thank you so much for this thoughtful and generous review! Attentive, patient, and proactive — that's exactly the standard we hold our team to, and it's incredibly rewarding to hear it reflected back this clearly. We're glad we could make a real difference for you. We'll share your kind words with the team — they'll love seeing this. 🐙
The credit system was a little…
The credit system was a little confusing, thinking I had a balance that I had to pay. But it was cleared up.
28 avril 2026
Réponse de Octopus Energy US
Thanks for the honest feedback, Stuart — and we're glad our team was able to clear it up! We know billing credits can sometimes read as an outstanding balance, and that's not a great feeling. Feedback like yours helps us keep improving how we communicate that clearly. We appreciate your patience and your business! 🐙
Ever since I’ve had octopus I’ve never…
Ever since I’ve had octopus I’ve never had any problems with service, they’ve worked with me when I’ve needed it and they don’t make it feel like a hassle.
20 avril 2026
Réponse de Octopus Energy US
No hassle, no headache — that's the goal! We believe managing your energy should be one less thing you have to worry about, and we're really glad that's been your experience. Thank you for sticking with us and for sharing this! 🐙
pricing reasonable, no outrageous fees
pricing very reasonable, great service, customer service very helpful to solve your issue.
20 avril 2026
Réponse de Octopus Energy US
Thank you so much — this is exactly what we aim for every single day! Transparent pricing, genuine service, and real help when you need it. We're thrilled to be hitting that mark for you. We appreciate you! 🐙
Satisfied with the price and service
30 avril 2026
Réponse de Octopus Energy US
Thank you for the kind words! We work hard to offer competitive rates without compromising on service, so this means a lot. We're glad we could deliver on both — welcome to Octopus Energy! 🐙
The representative was very helpful and…
The representative was very helpful and straightened the situation out best they could.
29 avril 2026
Réponse de Octopus Energy US
Hi Harold, Thanks for bringing your recent trouble to our attention. Really sorry for the inconvenience, but glad to see our staff was able to get this sorted out for you!
Customer Service is Fantastic!
Customer Service was fantastic. They singed us up easily, no hassle. After a few months, they answered our questions about referral bonuses without any fuss. I'm happy I referred others to Octopus Energy. Thank you!
30 avril 2026
Avis spontané
Réponse de Octopus Energy US
Thanks for choosing Octopus Energy! Great to hear the enrollment went smooth, just how we like it! If you have questions or need anything in the future, please don't be a stranger!
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